Anaheim, CA *****
919-***-**** • email@example.com • linkedin.com/in/hareshraval
Sr. Software Quality Assurance Manager
Experienced professional with solid history of success in technology, medical device, pharmaceutical, media, and banking environments. Strong ability to oversee assignments from concept to completion ensuring on-time, on-budget, and on-target results. Highly adept at developing and implementing processes and procedures that enhance business operations.
Product Development Life Cycle
Full Life Cycle Project Management
Test Case Defects
GMP Audits & Compliance
Strategic Business Planning/ Analysis
Root Cause Analysis
Help Desk & User Support
Strong Collaborative Skills
Customer Relationship Management
Strong Leadership skills
Testing Best Practices
nMetric LLC., Costa Mesa, CA
Quality Assurance Manager, 2010-Present
Oversee team of sixteen people in three U.S. locations testing four to six monthly release candidates and 30 in India for software development company (we make smarter scheduling schedule products). Collaborate with development and support teams to execute software releases including leading certification, verification, and customer technical support. Work with vice president to determine staffing needs and quality assurance strategies for development timeline. Counsel leadership on methods needed to integrate project/delivery activities. Determine user and system requirements for major manufacturing systems in conjunction with business users and software implementation group.
(12) Projects, working with customers and partners nationwide, managing on-site/offshore development teams.
Leading project and product implementations from kick-off/initiation until closure and sign-off, owning and understanding project objectives and making sure they map to business objectives.
Continually improve CI/CD tools, processes and procedures. Build, maintain, and scale infrastructure for Production, QA, and Dev environments. Develop and maintain Build, Deployment, and Continuous Integration systems.
Hosting meetings. Managing customer requirements/expectations. Triggering/Executing change management.
Develop and drive a high-level QA strategy, as well as take a hands-on approach to implementing that strategy.
Lead efforts to develop, document, and implement applicable QA processes and procedures to provide more effective quality method
Create, implement, maintain, and enhance test plans, test scripts, and test methodologies that ensure exhaustive testing of all assigned software systems to ensure compliance with software/system specifications.
Develop software quality test plans and test cases, and lead in setting and maintaining the standards for Software Quality Assurance test documentation.
Highly committed to create world class automation for feature testing.
Design, implement, and maintain comprehensive test documents to ensure software requirements are met.
Collaborate with developers to improve overall product quality.
Identify and analyze defects/test results and be able to deduct the chain of events leading to a failure.
Identify areas for test improvement through analysis, experience and use of metrics.
Communicate critical issues and status updates in a timely manner.
Educate and train peers and subordinates on the QA process and provide guidance to them when they are unclear about the process.
Provide coaching and guidance to the Quality Assurance Team on “best practices”.
Plan, organize, and monitor the execution of the work assignments for the Quality Assurance Team.
Ensure that the project schedule is adhered to and the work is completed according to the schedule.
Participate in daily scrums.
Manage processes for moving applications from test to UAT to production environments.
Decreased by 60% test time and defects caused by late code arrivals with new branching and environment strategy.
Established software test lifecycle within QA to create reliable, reusable, and repeatable test process that is both cost effective and test efficient.
Interfaced with C-level executives. Worked with teams across multiple platforms and business lines.
Abbott Vascular Devices (AVD), Temecula, CA
Sr. Quality Assurance Engineer Lead/Project Manager, 2007-2010
Supervised offshore team of 15 staff in India and the Philippines handling global manufacturing systems for nine domestic and international sites. Guided initiatives to decrease unit costs and construct IT manufacturing options aiding future products and re-brand IT services. Led business analysis and QA tasks for product performance and data management reports and production for continuous clinical trials. Developed test strategies and scenario-based test cases and data-sets for reporting and payments interface for multiple trials. Liaised with business users and software implementation group to determine user and system needs for major clinical safety systems. Conducted and recorded test case results, communicated and retested defects, analyzed final test results and authored summary reports.
Support Technology Integration (TI) Project Managers on key Grid Modernization, Capital and Standard projects related to new equipment and technologies deployed on the Distribution, substation and Transmission systems.
Ensure training plans are developed for assigned projects and integrated into the project’s scope, schedule, budget tracking and delivery commitments.
Devised system using Excel to display screen mockups to help the business owners evaluate ground-up development and customizations for Phase Forward Clintrace application.
Installed new clinical coding standards system called Central Coding as key contributor.
Implemented new adverse events system called Clintrace, and supported Clinical Trial work to set up EDC (Electronic Data Capture) software called InForm (another Phase Forward product).
As lead Quality Engineer for development team, successfully implemented Phase Forward’s Central Coding product.
Implemented software validation procedures built to meet strict US FDA guidelines.
Tested data migrations to verify data integrity and identify gaps to be closed before going live with new system.
Quintiles, Morrisville, NC
Sr. Quality Assurance Engineer Lead/Project Manager, 2006-2007
Managed Quality Assurance (QA) and Quality Control (QC) effort of QA/QC Engineers on project team to ensure standardization of validation efforts across projects, teams, and platform. Conducted quality assessments development practices during all phases of product development to ensure compliance with all FDA requirements.
Delivered technical, project, and thought leadership for automation of testing via Test Director and QuickTest Pro.
Executed white box, black box, unit, integration, system, automated, and stress testing to meet ANSI, FDA and IEEE standards.
Wrote test cases for clinical trials application to monitor doctor/investigator sites.
Performed variety of testing strategies: new feature testing, integration, regression, compatibility, conversion, Alpha/GA readiness, third party and customer issues (Agile Development).
Coordinated workloads for QA team consisting of seven resources. Responsibilities included scheduling project tasks, assessing risks, reviewing test plans, resolving conflicts, and researching coding issues found during testing.
Sr. Quality Assurance Specialist Lead, STOCK BUILDING SUPPLY, Raleigh, NC
Sr. Q.A. Tester/Business Analyst, UPS, Raleigh, NC
Sr. Q.A. Analyst/Business Analyst, E-SITE INC., Tustin, CA
Q.A. Engineer, APOLLO SYSTEM, INC., Newport Beach, CA
Network Engineer/Analyst, CPM, Irvine, CA
Operating Systems: Windows 95/98/00 - 2010, Windows NT, MS Dos, Solaris/UNIX, MS Exchange Server, Microsoft Vista, Linux, HP-UX/IBM-AX
Scripting Languages: Test Script Language (TSL), SqaBasic, VB Script
Languages: Python, Java, Editor Query, Pascal
Software: Selenium, SQA team test, Microsoft Office, Test Director, Load Runner, Quick Test Professional, Q.A. Center, Q.A. Director, WinRunner, DB Visualizer, Poderosa, e-Test Suite, OpenLoad, Remedy, Sharepoint, TestManager, Robot, Fogbugz, Bugzilla, HP Open View, Microsoft Office Suite (365)
Protocols: TCP/IP, HTTP, FTP
Databases: MS SQL, MS Access, Progress DB, DB2, PL/SQL, Oracle
Change Control: Documentum, Microsoft Visual Source Safe, CVS, Share Point
Reporting Tools: Microsoft Project, Crystal Reports, Business Objects, Cognos, Alteryx, ClickTale, git, Jenkins and Github
Technologies: Visualforce, API and Apex
Testing: Manual, Automation, Functional Testing, Configuration Control, White Box, Black Box, Regression, AD Hoc Testing, Smoke Test, Positive, Negative Testing, System Integration (SIT), Acceptance (UAT), Load/Performance, and Browser Compatibility testing
BS in Computer Science (BS in CS), UCI
Certifications & Professional Development
ITIL - Information Technology Infrastructure Library
CSM - Certified Scrum Master
Internet History, Technology, and Security