MARK ELLIOT LLOYD
Office Support 3 Office Services
*** ***** ***, ***** ** Bronx, New York 10462
A highly efficient administrative and office support professional with 12+ years of hands-on experience in
managing office functions including AN support, IT support, direct customer service, vendor relations and
planning. Consistently demonstrated a passion for solving office services and facilities related issues and
effective organizational skills to achieve excellent results. Thriving in new challenges, I seek a role within an organization where I can continue to provide effective
facilities and customer/client solutions.
Detail Oriented Internal & External Procedures Process Improvement Customer Service Multi-tasking Record Keeping Attention to detail Data Entry Service Quality Customer Relations Scheduling Facilities Logistics Digital Records Management Problem-solving IT Support/Admin Resilience Collaboration Effective Communication Accountability RELEVANT EXPERIENCE
McKool Smith ac" Office Services Clerk, July 2013 to Present
- Communicates with colleagues and clients to respond to queries, disseminate or explain information,
and address complaints.
- Demonstrates knowledge of the firmams culture, practices, business, and structure. 0 Works in partnership with Office Manager to oversee Office Services staff and to make sure that the
Services departmentams activities align with McKool Smith culture and policies.
- Creates an office environment in which staff is focused on individualized and quality customer service.
0 Supervises the maintenance and alteration of office areas and equipment as well as layout, arrangement
housekeeping of office facilities.
0 Responsible for records maintenance and preparation for offsite storage with vendor Iron Mountain.
0 Responsible for delivery and processing of USPS, FedEx, UPS and Hand Messenger deliveries. Responsible for Hospitality duties such as heavy conference room arrangements/maintenance and also
workrooms, and project areas.
Maintains and sustains vendor relations.
Delivers time sensitive and/or confidential materials internally and externally (i.e. court runs) Maintains proper inventory levels of office and kitchen supplies. Assists with setups for AN meetings, computer workstations setups/moves, and resolve basic to intermediate
0 Arranges for the resolution of all technical issues, issuing of ID badges, and manages the day- to-day
the office (such as recycling, changing light bulbs, heat problems, water problems, general repairs in the
department, office/cube issues, etc.).
0 Provides photocopy, scanning and binding support. Performs as a messenger, porter, and all around
0 Uploads and downloads files and zip files onto vendor and McKool Smith FTP sites, as well as McKool
network drive folders.
- Maintains office equipment, such as desktop printers and copiers ae" paper supply, changes toners, and
service calls when needed.
- Maintains a daily detailed log of deliveries, billing and toner changes; troubleshoot and resolve basic
and fax equipment problems; resolves desktop\laptop hardware and software issues. Takes initiative beyond routine responsibility.
Seeks out and accepts new responsibilities.
Participated as part of a traveling Trial Team Support Staff member. Assisted with creating and activating NextGen e-filing credentials. Created and maintained McKool Smitham s master E-filing, Admission and Bar lists. Imowitz Koenig 8: Co. LLP ae" Office Support Associate, February 2013 to July 2013 o Responsible for utilizing and contributing effective and appropriate maintenance and management
the storage of electronic and paper files.
0 Processing tax returns and relevant paper forms/correspondence for scanning, storing and/or mailing to
appropriate federal and state tax agencies.
0 Review files, records, and other documents to obtain information to respond to requests. Communicates with colleagues and guests to answer questions, disseminate or explain information, take
and address complaints.
Responsible for delivery of USPS, UPS, FedEx and Hand Deliveries. Maintains proper inventory levels of office and kitchen supplies. Troubleshoots office equipment and minor hardware/ software issues. Arranges for all technical issues and building maintenance. Provides photocopy, scanning and binding support. Performs a variety of clerical, data collection, and
tasks specific to assigned projects. Performs as a messenger, porter, and all around "go-to-guy". ManpowerGroup ac" Temporary Office Services Clerk @ McKool Smith, September 2012 to February 2013
Responsible for delivery and processing of USPS, UPS, FedEx and Hand Deliveries. Responsible for Hospitality duties such as heavy conference room arrangements/maintenance and pantry,
workrooms and project areas.
Maintains proper inventory levels of office and kitchen supplies. Troubleshoots office equipment and minor hardware/ software issues. Empties, cleans and fills dishwasher.
Arranges for all technical issues and building maintenance. Provides photocopy, scanning and binding support. Performs as a messenger, porter, and all around "go-to-
Cardinal Hayes High School General Academia, HS Diploma Currently enrolled in a Paralegal certification program through NY Paralegal.com ADDITIONAL INFORMATION
Typing speed: 50 to 55 words per minute (WPM 55)
Excellent IT and computer skills: MS Word arm MS Excel arm MS Outlook arm EMS arm GMail and other
Familiar with Database Management Systems
Familiar with hand tools and basic office furniture repair, assembly and installation HeartsaverA CPR AED certified ae" September 2019 to September 2021 Technical Support Fundamentals certified ae" Coursera ae" May 2018 ae" Credential ID GTNY8U59F2A
Introduction to Facilities Management ae" International Facility Management Assoc. ae" April 2018
Studied and completed various LinkedIn Learning courses, examples such as: Coaching and Developing
Employees, Leading with Formal Authority, and Project Management Foundations Member of Office Relocation Team for McKool Smith office to One Manhattan West