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Customer Service Technician

Coppell, TX
April 14, 2020

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Frederick Martin

Field Engineer - Precision Document Solutions

Irving, TX 75039


Courteous and prompt Field Service Technician with superior Customer Service skills. Handles high- pressure

situations and resolves Customer issues in a calm and courteous manner Work Experience

Field Service Technician

Precision Document Solutions - Carrollton, TX

December 2015 to Present

Repair and maintenance of Xerox and HP copiers and Printers, with models such as the HP m477, m507 and the m452. I also serve as my customers CCS technician, making sure that they stay stocked with correct supplies and consumables.

Copier Repair Technician

The Stewart Organization - Irving, TX

August 2010 to November 2015

Repair and maintenance of Canon and Xerox copiers,printers and fax machines. with models such as the Xerox 560, 570, the 700 press, Xerox Versant 80, and the mid volume 7855, 7845 and the c8070. Also responsible for delivery and set up of equipment around Dallas, TX Copier Repair Technician

Dahill - San Antonio, TX

May 2005 to August 2010

Making sure office equipment stays running in optimum condition by doing regular repair and preventative

maintenance on Sharp and Xerox fax and copy machines. My duties included ordering parts for my car stock and maintain accurate internal and external Customer Service. I was promoted to a Team Leader. Copier Repair Technician

Digital Partners of Arkansas - Little Rock, AR

November 1994 to May 2005

Repair and maintenance for Xerox and Konica fax and copy machines. Also, responsible for delivery of equipment and supplies around the state of Arkansas Education

Associate of Arts in Electronics

Southern Technical College - Little Rock, AR


High School Diploma

Wabbeska High School - Wabbaseka, AR



Field Service


Canon copier factory trained

Additional Information


Strong attention to detail, Excellent problem solving skills detail oriented, responsible and reliable motivated and a critical thinker. Also I love meeting new people and building good long lasting customer relationships.

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