I develop, deliver and manage mobile enterprise applications, for the best possible user experience.
email@example.com Phone: 425-***-****
Customer-focused IT professional, with international experience in Agile software engineering, Enterprise IT and product management.
More than 20 years’ experience, mostly at Microsoft and IBM, delivering software solutions for internal and external customers in the US, Europe and Latin America.
Commercial and enterprise software development, as developer and as product owner.
Azure cloud delivery optimization, outsourced engineering management.
Internet and cloud delivery at scale, high performance websites, application management.
US citizen and British citizen. Fluent Spanish speaker (Colombia).
Independent consultant – Sarasota, FL. Remote
Web application delivery December 2017 to present.
Seattle Sport Sciences, Open Source Systems of South Carolina
Front end web application developer using Angular Reactive Forms, NGXS state management, Bootstrap, Kendo UI, Ionic and Material Design in Azure DevOps CRUD. Angular upgrades: 4 to 5 to 6 to 7 to 8 to 9. Ionic upgrade: 3 to 4 to 5 @ionic/angular
Built Angular 5 and 9 Android Progressive Web Applications (PWA) with and without Google Firebase.
Git source control, Azure Continuous Integration CI/CD and Azure web services in Agile methodology.
Also managed nearshore outsourcing of additional software development in Latin America, including spec. creation, supplier selection, contract setup, and product owner role in Agile methodology using Jira.
Microsoft Corp experience – Redmond, WA
IT Engineering Manager 2013 – April 2017
Ran a workstation management platform that delivered personalized, context-sensitive, Azure cloud-powered IT services to Microsoft's 200K end users.
Responsible for all aspects of the program, from major technology decisions and engineering design through global privacy laws compliance, to demonstrating business value delivery.
•Delivered new large-scale web application, for 200K users, instrumented with Azure Insights analytics and updated by a Progressive Web App (PWA) manifest
•Delivered new enterprise mobile cross-platform client app on single codebase using Xamarin
•Migrated 3rd party AT&T server hosting to Microsoft Azure cloud Infrastructure-as-a-Service (IaaS), then to Platform-as-a-Service (PaaS)
•Implemented new Agile delivery model, using Azure VSTS and Azure DevOps, to accelerate delivery with greater flexibility
•Reworked application UI, for full Accessibility certification, using JAWS screen reader
IT Engineer 2010 - 2013
Created the client health optimization program at Microsoft IT to deliver back time and productivity to Microsoft's internal users and partners.
•Led a team of four people, delivering a set of troubleshooters that detected common issues on the end user workstation, and automated their resolution
Senior Engineer - Solution Accelerators Team 2006 - 2010
•Created decision tree-based infrastructure design guidance for Microsoft products, to help partners and customers design infrastructure, right the first time, so that it delivered the expected business benefit
•Brought together expertise from product groups and professional services in Microsoft and from deployment partners to work as a team on each guide
•Delivered technical implementation guides for more than ten different technology areas, including server and client virtualization and systems management.
IBM Corp experience – Austin, TX and Raleigh, NC
Product Manager - Tivoli 2000 - 2006
•Managed Tivoli’s product suites for application performance and availability
•Created sales tools and marketing communications packages for new releases, including brochures, customer presentations, FAQs, press releases, customer success stories and competitive analysis
•Managed development teams in Italy and China
•Planned, set up and ran IBM “Inner Circle” for premium worldwide customers. Delivered complete event within budget. Rated “excellent” by attending customer executives.
Worldwide Technical Marketing Specialist, Start Up - Tivoli
•Created sales tools and marketing communications materials for new solution, including brochures, customer presentations, FAQs, press releases, and demo scenarios
•Consulted with customers at trade shows in US, Europe and Latin America and onsite visits
Redbooks Engineering Program Leader - IBM international assignment, UK to USA
•Ran programs to create eleven IBM Redbooks on systems and network management.
•Each program brought together a team of IBM country specialists, partners and customers from around the world. Team members then used this experience to shorten time to value in customer implementations
•Envisioned each program, advertised it to draw participants, selected the team that were brought to North Carolina, and managed them through creation of the Redbook, over the course of six to eight weeks.
Spanish: Full professional proficiency. English: Native.
Imperial College, London University, England: Bachelor of Science.