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Computer Operator Customer Service

Norwood, PA, 19074
March 24, 2020

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Norwood, Pa *****



Barbara has a strong IT / Diverse experience and her specialty has been at the Production Control / Operations/ Developer. Great experience with Mainframe (running and fixing JCL abends and batch job, NDM, DBA lockouts, some helpdesk and job scheduling). She has a unique knowledge with UNIX, Cygwin, Opentext and Putty. Various scheduling software packages (UC4-AUTOSYS-CA7, Zeke and ESP) SQL / Oracle. Documentation is her expertise. Barbara has excellent interpersonal and communication skills and would be an asset to any team.


Languages/Tools: NDM, JCL, SQL, TSO, CICS/VS, IMS, Job Scheduling, ESP, TCP, Control M, ISPF/SDSF, MULTISESSION, TSCF, MIM, VTAM, VM, CMS, Cygwin, Putty, Unicenter, Unix, Linux, CA7, SAR (CA-VIEW), SDSF, MS/Word, Word Perfect, Excel, Outlook, Databases: DB2, IMS, VTAM, IMS/VS

Environments: Mainframe, UNIX, Linux, Windows


PHEAA: August 2014 - present

Communications Delivery-

Create and revise an overlay within Adobe Livecycle ES4 and Adobe DC and Elixor, Specialize in making PDF documents 508 compliant. Create templates with the use of Emerger and Lyris and HTML5. Mapped and revised templates with Smart Communications Client 16.0, Lotus Notes, Compliance 360

Document Developer-PHEAA March 2015 – March 2016

Specialized in Adobe software, FTP Client, Jaws, Opentext, putty, Overlays

Elixir. Attended SAS classes and touched a bit on Java and UNIX scripting. Monitoring of Unix abends and fixing jobs, fixed JCL abends.

Loan Account Specialist-PHEAA Aug 2014 – March 2015

Assist borrowers in retrieving the best solution in order to pay back DOE loans. Processing DOE loans and provide a special warmth to make a borrower want to come back and apply for assistance in their education

Burlington Coat Factory

Merchandising Application Development / Programmer Aug 2012 – Aug 2014

Autosys, UC4 and Cybermation scheduling package(implemented jobs from Autosys to UC4), Control-M, CA7, Autosys and/or Zeke, Unix, Oracle, SQL monitoring job, Perl, Netbackup, Parallel simplex platforms, Trantaella, Toad, Linux and shell scripting, on call.

Barclays (temporary assignment) Aug 2011 – Feb 2012

Production Control/Consultant

Documenting UNIX abends, fixing jobs and pushing code using Cygwin and different scripts.

Run specific commands and troubleshooting in NDM.

Environment: Unix/GUI, NDM, Job Scheduling, ECS, TCP, TSO, Control M, ISPF/SDSF, MULTITASK, MIM, CICS/VS, IMS, VTAM, IMS/VS, DB2, Remedy

IMS HEALTH (Pharmaceutical) July 2006 - April 2011

Production Control Analyst

Provided 24x7 first level support for all regions on Call Coverage for Scheduling, Operations and Security Issues on the Mainframe and Unix applications

Debugged, fixed and running of JCL abends and batch jobs both on Mainframe and Unix

UNIX, Oracle, LAN and SAP Servers. Automation and monitoring tools Tivoli Net view, Tivoli TEC,

Implemented and debugged Computer Associates CA-7 & ESP Automated Scheduling Software Package

Replaced outdated applications with New Purchased Product with No Loss of Service

Monitored system performance levels ensuring Data Transfers met or exceeded established criteria

Daily scheduling of production processing, verification of completed processing and timely review of documentation for new or modified production procedures

Environment: Mainframe Unix/GUI, Job Scheduling, SDSF, JCL, CICS, CA/ESP, CA7

DTI – State of Delaware July 2002 – April 2006

Lead Computer Operator, IT Helpdesk

Monitored Production levels to meet deadlines for Multi-Platform updates and printed materials

Run specific commands and troubleshooting in NDM.

In charge of IPL- systems and reboot several servers / 3 PAR LPARS / Multiplatform

Responsible for day and nighttime support calls, e-mails and pages from 3 mail order facilities and associated business departments.

Handle technical customer service inquiries and problems regarding network and operating systems

Environment: Mainframe, Unix/GUI, IPL, REMEDY, JES2, MVS, ZEEK

Computer Operator- State of Delaware DTI July 1999 - June 2002

Debugged, fixed and running of JCL abends and mainframe batch jobs.

Performance monitoring of hardware and software components in the network, providing full time support for the users.

Worked with Peregrine Incident Management, Zeke, 4635 Laser Printer, IBM 6262, Impact Printer, IBM 3494 SILO, Servers, Assist Tape Librarian TLMS, Outlook, Windows 2000, IBM 3480, MVS, IPL, JCL, CICS, DB2, TSO, JES2, VTAM, SDSF, SAR, batch jobs, helpdesk functions, and monitored operating systems.

Anchored conference calls for monitoring the execution of updates and changes, reporting the various critical stages to the higher management.

Environment: Servers, Desktops, and Laptops, DAT Tape Drives, Routers-Switches-Hubs, TCP-IP, VPN, TCP



DCCC, Media, PA

Associate Degree Computer Science / Programmer

Gordon Phillips Upper Darby, Pa.

Licensed Cosmetologist

Norwood Home & School Treasurer - 2011/2012

Chair Person YAP (Youth Aid Panel) Norwood, Pa

References on request….

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