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PRE-SALES TECH. CONSULTING DEPLOYMENT PLANNING AND EXECUTION PROJECT, TECHNICAL & CHANGE MANAGEMENT VALUE SELLING CUSTOMER ENGAGEMENT & EXPERIENCE PRODUCT TRAINING PROCESS IMPROVEMENT CUSTOMER SUCCESS SERVICES SALES
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E: adcdqb@r.postjobfree.com
Location: Pune, Maharastra, India
Experienced Sales Engineer with a
demonstrated history of working in the
information technology and services
industry. Skilled in Google Cloud, Pre-
Sales Consulting, Deployment Planning,
Management, and Leadership, along with
complementing Customer success
service engagements ensuring business
improvement and user adoption. Strong
engineering professional with a Bachelor
of Engineering (B.E.) focused in
Computer Engineering from Pune
Institute of Computer Technology.
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Bachelors of Engineering in Computer
Science (2012-2016)
International Baccalaureate Diploma
(2010 - 2012)
IGCSE ICE certificate with Distinction
(2008 - 2010)
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C U S T O M E R S U C C E S S M A N A G E R /
C L O U D S O L U T I O N S E N G I N E E R /
T E C H N I C A L A C C O U N T M A N A G E R
ZSCALER
SUCCESS MANAGER -
AMERICAS
July-December, 2019
SEARCE
CLOUD SOLUTIONS
ENGINEER TECHNICAL
ACCOUNT MANAGER
July 2016-May 2019
HAYS, INTERNSHIP
June-July, 2015
Key advocate for our Customers with a focus on their Transformation, Engagement, and Experience
Interact with CISO/CIO/Director/Manager Level stakeholders and Engineers to Drive & Maximise value realisation by ensuring a productive partnership that meets a customers’ Business Objectives.
Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
program and identify expansion opportunities.
Deliver Quarterly Business reviews
Demonstrate a fundamental understanding of Zscaler` technology and articulate the advantages of our solution against competitors.
Sales Engineering
Conducting Business Functional demos Requirement Analysis
Technical Discovery Solution Validation Technical Feasibility Qualification/Disqualification of prospect Deployment Planning Workshops Blueprints and SOWs Project Planning and Delivery
Technical Kick Off (Organisation analysis and deployment approach) Project Kick Off
End-to-end Deployment Data Migration
Change Management Front end Product training
Project Documentation
Content making
Post Deployment
Customer Engagement QBRs
Transformation Labs (Business Process Improvement) Customer Success Services such as Security Workshop, Health Check, Identity Management, etc.
On-site support and Help-desk setup
Technical Product training for administrators
Executive user handholding
Customer Relations Management
Internal Process improvement in Searce
Asset and Template creation to be used for Pre-sales and deployments
Learning & Development activities within Searce, New user Onboarding
Google Cloud ( G Suite GCP Google Maps Chrome ), AWS Understand Operations and Data Cleaning and pre-
processing. Extensively using Trello to create pipeline for template creation and optimisation.