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Customer Success Manager

Location:
Pune, Maharashtra, India
Posted:
March 20, 2020

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Resume:

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PRE-SALES TECH. CONSULTING DEPLOYMENT PLANNING AND EXECUTION PROJECT, TECHNICAL & CHANGE MANAGEMENT VALUE SELLING CUSTOMER ENGAGEMENT & EXPERIENCE PRODUCT TRAINING PROCESS IMPROVEMENT CUSTOMER SUCCESS SERVICES SALES

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P: +91-904*******

E: adcdqb@r.postjobfree.com

Location: Pune, Maharastra, India

Experienced Sales Engineer with a

demonstrated history of working in the

information technology and services

industry. Skilled in Google Cloud, Pre-

Sales Consulting, Deployment Planning,

Management, and Leadership, along with

complementing Customer success

service engagements ensuring business

improvement and user adoption. Strong

engineering professional with a Bachelor

of Engineering (B.E.) focused in

Computer Engineering from Pune

Institute of Computer Technology.

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Bachelors of Engineering in Computer

Science (2012-2016)

International Baccalaureate Diploma

(2010 - 2012)

IGCSE ICE certificate with Distinction

(2008 - 2010)

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C U S T O M E R S U C C E S S M A N A G E R /

C L O U D S O L U T I O N S E N G I N E E R /

T E C H N I C A L A C C O U N T M A N A G E R

ZSCALER

SUCCESS MANAGER -

AMERICAS

July-December, 2019

SEARCE

CLOUD SOLUTIONS

ENGINEER TECHNICAL

ACCOUNT MANAGER

July 2016-May 2019

HAYS, INTERNSHIP

June-July, 2015

Key advocate for our Customers with a focus on their Transformation, Engagement, and Experience

Interact with CISO/CIO/Director/Manager Level stakeholders and Engineers to Drive & Maximise value realisation by ensuring a productive partnership that meets a customers’ Business Objectives.

Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management

program and identify expansion opportunities.

Deliver Quarterly Business reviews

Demonstrate a fundamental understanding of Zscaler` technology and articulate the advantages of our solution against competitors.

Sales Engineering

Conducting Business Functional demos Requirement Analysis

Technical Discovery Solution Validation Technical Feasibility Qualification/Disqualification of prospect Deployment Planning Workshops Blueprints and SOWs Project Planning and Delivery

Technical Kick Off (Organisation analysis and deployment approach) Project Kick Off

End-to-end Deployment Data Migration

Change Management Front end Product training

Project Documentation

Content making

Post Deployment

Customer Engagement QBRs

Transformation Labs (Business Process Improvement) Customer Success Services such as Security Workshop, Health Check, Identity Management, etc.

On-site support and Help-desk setup

Technical Product training for administrators

Executive user handholding

Customer Relations Management

Internal Process improvement in Searce

Asset and Template creation to be used for Pre-sales and deployments

Learning & Development activities within Searce, New user Onboarding

Google Cloud ( G Suite GCP Google Maps Chrome ), AWS Understand Operations and Data Cleaning and pre-

processing. Extensively using Trello to create pipeline for template creation and optimisation.



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