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Hard Working in Customer Service Satisfaction

Location:
Worcester, MA
Salary:
$13 or more an hour
Posted:
March 20, 2020

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Resume:

Shannon Colbath

** ****** ****** ***********, ** 01581

adcdjm@r.postjobfree.com

C: 508-***-****

H: 508-***-****

Experience

Full Time Customer Service Representative

EZ-PASS

December 2019 – March 2020

Answer phone calls, update and answer questions for customers about their account, made payments as needed for their bills and keep money on account.

Seasonal Sales Associate

Spirit Halloween

Oct 2019 – November 2019

Northborough, MA

Seasonal Job During the Halloween Season. Amazing Team and very flexible with my main job and another seasonal job. Seasonal Job During the Halloween Season. Amazing Team and very flexible with my main job and another seasonal job.

Sales Associate

Old Navy

Dec 2018 – December 2019

Was hired during black Friday and was immediately given a raise since I have ten years of retail experience. The job is awesome and hopes to continue working here. Was hired during black Friday and was immediately given a raise since I have ten years of retail experience.

Actor

Factory Of Terror

Sep 2017 – Present

Worcester, MA

I do this every year in October as a spooky actor.

Sales Floor Team Member

Kohl's

Oct 2018 – Dec 2018

It was a seasonal job that I resigned from due to the lack of hours, very minimal training and overall respect from the team, who acted like one big stuck up click. I didn't feel it was worth my time and effort, so I went to Old Navy, who have a better, more professional team. I'm not going to name their location for privacy reasons. It was a seasonal job that I resigned from due to the lack of hours, very minimal training and overall respect from the team, who acted like one big stuck up click. I didn't feel it was worth my time and effort, so I went to Old Navy, who have a better, more professional team.

Cashier

Burlington Stores, Inc.

Mar 2017 – Aug 2017

Westborough, Massachusetts

Burlington Coat Factory was an experience. I already had experience with cashiering and Running the floor to put back returned or new merchandise items, but it didn't help with wanting to grow in the industry nor have they had any plans on it. However, I learned a lot about how security tags and how they work as well as Unloading new merchandise from trucks. Burlington Coat Factory was an experience. I already had experience with cashiering and Running the floor to put back returned or new merchandise items, but it didn't help with wanting to grow in the industry nor have they had any plans on it. However, I learned a lot about how security tags and how they work as well as Unloading new merchandise from trucks.

Ski Patrol

Ski Ward Ski Area

Jan 2017 – Mar 2017

Northborough, MA

I worked at the tubbing area where anyone can get a ticket and ride down the slopes all day. I learned how the machines that pulled the customers up the hill and the lifts that brought skiers and snowboarders up the slopes. As well as the safety of the people when people are riding down the hills to skiing down. I also learned about first aid which I ended up getting my certificate after the season was over. This also taught me about customer service with public safety. I worked at the tubbing area where anyone can get a ticket and ride down the slopes all day. I learned how the machines that pulled the customers up the hill and the lifts that brought skiers and snowboarders up the slopes. As well as the safety of the people when people are riding down the hills to skiing down.

Sales Associate

Bed Bath & Beyond

Oct 2015 – Jan 2017

Shrewsbury, Massachusetts

Sales on phone, floor and on registers, wedding sales, add on items, sales, restock shelves, clean the floor and shelves, answer the phones, do returns, give discounts, fix registers, count drawers and answer customers questions. Sales on phone, floor and on registers, wedding sales, add on items, sales, restock shelves, clean the floor and shelves, answer the phones, do returns, give discounts, fix registers, count drawers and answer customers questions.

Seasonal Sales Associate

Ocean State Job Lot

Aug 2013 – Feb 2014

Westborough, Massachusetts

Cashier, handle cash, count the drawers, sweep the floors, request customers to add the item of the week, do returns and restock shelves. Cashier, handle cash, count the drawers, sweep the floors, request customers to add the item of the week, do returns and restock shelves.

Seasonal Sales Associate

Dollar Tree Stores

Sep 2012 – Feb 2013

Westborough, Massachusetts

Cashier, handle money, request add on items, clean the registers, restock shelves, unload trucks, and ask for donations. Cashier, handle money, request add on items, clean the registers, restock shelves, unload trucks, and ask for donations.

Education

Southern New Hampshire University

Bachelor's Degree in Cyber Security

2019 – Present

Decided after a year of not finding anything in the video game design industry, I wanted to do so much more for my career. I decided cybersecurity because I want to help people and I LOVE tech and computers. I hope to one day be able to use my degree, when I graduate, to work for the government or the military. Decided after a year of not finding anything in the video game design industry, I wanted to do so much more for my career. I decided on cybersecurity because I want to help people and I LOVE tech and computers. I hope to one day be able to use my degree, when I graduate, to work for the government or the military.

Bunker Hill Community College

Associate of Arts and Sciences (AAS)Computer Games and Programming Skills Deans List

2014 – 2017

Classes, Study work, after school programs such as Indie Game Club, Study work, after school programs such as Indie Game Club

Quinsigamond Community College

Transfer Graphic Design

2012 – 2014

Study and have gone to classes. Study and have gone to classes.

Volunteer Experience

St. Lukes Youth Program

Saint Lukes Church

Sep 2009 – Jul 2012

Helped clean yards, give food for the hungry, etc. Helped clean yards, give food for the hungry, etc.

Technical Staff

PortConMaine

Jun 2018 - Present

Make sure the games are set up, put back, ask if people want to play, fix the computers if they aren’t working and make sure people don’t damage the games. Make sure the games are set up, put back, ask if people want to play, fix the computers if they aren’t working and make sure people don’t damage the games.

Safety Specialist

Conneticon Convention

Jul 2018 - Present

Make sure to check badges and confront customers of breaking the rules or cutting in lines.

Safety Specialist

Pop Cult Con

Aug 2018 - Present

Make sure to check badges and confront customers of breaking the rules or cutting in lines.

VIP Front Desk

Fan Expo - Boston Comic Con

Aug 2018 - Present

Junior Software Engineer

Anime Boston

Apr 2019 - Present

Just started this year to get the experience in on how to fix bugs and hacks in a computer. It’s BEEY interesting how people can hack a gaming computer but how easily you can fix it. Thanks anime Boston tech staff for teaching me! Just started this year to get the experience in on how to fix bugs and hacks in a computer. It’s BEEY interesting how people can hack a gaming computer but how easily you can fix it. Thanks anime Boston tech staff for teaching me!

Licenses & Certifications

Red Cross Babysitting

Red Cross Youth

Issued Sep 2010



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