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Customer Service Social Media

Fereej Ibn Dirhem, Qatar
March 21, 2020

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• Customer service

• Planning and organizing

• Effective communication

• Resilience & Flexibility

• Sales and negotiating skills

• Business operations

• Microsoft office and tools

• Logistics and procurement

• Contracts & Vendor


• Social Media Marketing


Promoted as In-Charge of Central Kitchen of

Logistics department at current organization

within 6 months of joining the company.


Awarded as Certified Trainer from APTECH

AVIATION Institute. {2011}


Year 2012- Graduate in {B.COM}{UNIVERSITY


Year 2011 – Diploma in Airport Management

and Customer Care.{IATA APPROVED}


Year 2009- Passed H.S.C [COMMERCE]


Year 2007- Passed S.S.C, from M.K.E.S HIGH



Operation Coordinator- Logistic and operations coordinator at Snoonu (Qatar's Leading E-Commerce & Concierge

Delivery Services). July 01 till date.

Warehouse In charge – Central Kitchen Logistics

Department at ORYX Group for Food Services. Feb 2017 till date.

Head Customer Support/logistics/Procurement Coordinator at Happy earth lifestyles Pvt Ltd. June 2014 till Sep 2016. Customer Support & Logistics Officer Supeema Lifestyles Pvt Ltd 11th Mar’ 2013 till June 10th 2014

Customer delight Officer at Fingerprint Fashion Pvt Ltd Feb’ 2012 till 14th Feb’ 2013 Customer Service Trainee at International Airport (Santa Cruz, MUMBAI): 3 months. {Part of Aviation Management Course}


Operation Coordinator

Coordinate and monitor supply chain operations

Ensure premises, assets and communication ways are used effectively

Utilize logistics IT to optimize procedure

Recruit and coordinate logistics staff according to availabilities and requirements

Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs

Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.

Plan and track the shipment of final products according to customer requirements

Keep logs and records of warehouse stock, executed orders etc.

Prepare accurate reports for upper management

Ware house supervisor-In charge

Analyze daily requirements as per the LPO and proceedings for supervise & dispatch for the Day.

Maintaining daily communication with logistics coordinator & operation servers to address facilities related to any production needs or concerns related to the supply of items.

Manage and administer supply of local items and their invoices to logistics coordinator as daily records.

Inspect food {dry & Cold}quality check on pre –delivery of local items & of cold items daily preparation programs such life of cold items, temperature control and maintain the quality check on daily basis to avoid any kind of hassle for casa’s . SANJIV MISHRA

PHONE: 30745937/ 33287488




To make use of my interpersonal

skills and experience to achieve

goals of a company focusing on

customer satisfaction and customer


Professional Qualifications

Year 2011- 1-year Diploma in Aviation,

Hospitality Management and customer


IT skills

Basic Windows & Office tools

Basic MS office, excel


MS Outlook

Personal Details

Date of Birth 11th August 1991

Language: English, Hindi, Marathi

Marital status: Single

Nationality: Indian


Hindi, English, Learners Arabic

References: MR. Rafic Kerbaj {Group

Business Development Manager - Oryx

Group for Food Services, Doha Qatar}

{Mob : 974-****-****}

Mr.Grant Ring {COO - Group for Food

Services, Doha Qatar}

{Mob : 974-****-****}

Mrs. Khristina Kovalova {Logistics

Manager - Oryx Group for Food Services,

Doha Qatar}

{Mob : 974-****-****}

Mr. Anand Agarwal {CO- Founder- Happy

Earth Lifestyles Pvt Ltd}, Mumbai, India

{Mob +919*********}

{} {INDIA}

Coordination with food service driver and production staff to insure items in the LPO are delivered on time to all the casa’s.

Planning and conduction of staff meetings and training programs.

Available to fill in when and wherever needed to insure efficient kitchen operation. Communicates with students, teachers and parents to obtain feedback on food service experience.

Monitor status of daily order and dispatched items and any follow-up in association with logistics coordinator & coordinate to order, manage the waiting list of items required etc, documents related to subject maintenance accordingly.

Prepares management reports and maintains production records. {Cold Items} Received, Dispatched Balance sheet of Chicken items & dry items. Ensuring the production records and reports are maintained in accordance with company


Responsible to ensure the score in any kind of store audits with no violations in the factory or slaughtering area. Customer support

Helping to develop and implement a customer service policy for an entire organization;

Finding ways to measure customer satisfaction and improve services and managing a team of customer services staff.

Handling customers related query on {Mails, Calls, C.O.D, NDR REPORTS, RTO’S & AGING FEEDBACKS}.

Training staff to deliver a high standard of customer service and leading or supervising a team of customer service staff

Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Ensuring timely and professional responses to all complaints, requests and queries received.

Interacting with internal and external customers to ensure the service level agreements that have agreed to are achieved and maintained.

Logistic/Procurement support

Implement / update (according to the needs) procurement procedures and organize the different stages in the local and regional purchasing of goods and services: market surveys

(bid analysis), ordering, monitoring, receipt, conformity checks

Analyze the local market and keep a local supplier’s database up-to-date corresponding to HI needs and criteria

(quality, price, service, and ethics);

Implement / update (according to the needs) contracts with suppliers (check on expiry date, follow up on renewal of contracts, implementation of new contracts) in collaboration with office assistant (administrative preparation of the contracts);

Check in merchandise bought by head office: customs controls, conformity checks

Manage the staff movements and the vehicle fleet

Responsible to handle & perform positive results in logistics issue. Following regular data base regarding customer’s shipment pick-ups.

Team management and communication on logistics aspects of the program.

Handling Replacement related works access to create free orders and replacement orders efforts to make R.M.A on Real time adherence.

Handling Return and refund process.


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