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Customer Service Financial

Location:
Stone Mountain, GA
Posted:
March 18, 2020

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Resume:

GODLOVE A. BENJAMIN

**** ****** ***** ****, # ****

Marietta, GA 30067

404-***-****

adccyo@r.postjobfree.com

SUMMARY

Accomplished Credit and Collections professional with over 20 years in the financial services industry. Background includes all aspects of credit and collections activities performed within FDCPA guidelines. Experienced researcher with_ years of skip-tracing, utilizing multiple resources to Researched financial histories and performed thorough Credit Analysis

Authorizing purchases and extending Lines of Credit

Follow through on timely and accurate month end closing and financial reporting activities Managed a 15 member team of Financial and Credit personnel.

AREAS OFEXPERTISE

Financial Reporting/ Planning Budgeting/ Forecasting Financial Analysis/ Modeling Risk Management

Accounts Receivable

Staff Management Skip Tracing Consumer Collections Merchant Collections FDCPA Certified

Excellent Customer Service Cost Control/ Cost Reduction Revenue Generation

Strategic Planning & Organization

Data Analytics

PROFESSIONAL EXPERIENCE

SR. PROCESSING SPECIALIST, FIRST DATA MERCHANT SERVICES 04/2019 to present

•Provide timely responses to written and verbal consumer, merchant, Regulatory, Better Business Bureau and attorney inquiries, complaints, disputes, requests for validation, cease & desist requests, notification of death, etc.

•Complete research/investigations, evaluate the case and process the dispute, fraud, chargebacks and/or complaint within FDCPA guidelines

•Provide support for multiple departments throughout TRS and TeleCheck systems by accurate and timely documentation of case resolutions

SR. ACCOUNTS RECEIVABLE REP, FIRST DATA MERCHANT SERVICES 02/2018 to 04/2019

Responsible for taking ownership of assigned merchant account receivable portfolio and to ensure timely and effective collection of payments in a call center environment.

•Collect on accounts in compliance with Federal, State and local regulations and internal performance standards

•Average of 100 plus calls per day while managing a 300K pus budget a month goal.

•Establish rapport with merchants in order to overcome objections to be able to negotiate payments of the debt

•Document all customer interactions in details, including complaints and actions taken to resolve the issue

•Handle escalated calls to resolve disputed debts, statements and monthly billings

•Maintain all collection performance goals

CREDIT ANALYST, HYUNDAI CAPITAL AMERICA 01/2015 to 02/ 2018

•Facilitated dispute resolution by engaging the appropriate internal and external parties

•Served as the first point of contact for reconciliation/ collection issues

•Performed credit checking and credit analysis

•Using probability sampling and statistics to analyze existing customer data from financial institutions and credit bureaus, predicted how likely a client who borrows money is to default and to predict customers' overall ability to repay their debt

•Adhered to FDCPA guidelines and making sure that monthly goals are met

•Adhered to strict quality control guidelines

•Handled inbound and outbound calls from early stages through aged receivables across all service lines

COLLECTIONS MANAGER, DUN & BRADSTREET 05/1994 to 05/2006

other jobs w/ D&B?

•Managed a 15 member team of financial professionals, servicing Ford Motor Credit and Wachovia Bank

•Created and developed daily and actual projected monthly reports to senior management

•Responsibilities included team production and ensuring that my teams monthly goals are met

•Acted as a liaison between senior management, employees and clients to ensure proper lines of communications, which was critical in addressing myriad of problems and issues requiring immediate attention and resolve

FINANCIAL/ CREDIT ANALYST, AMERICAN INVESTMENT BANK-ALPHARETTA, GA 1991to 1995

•Researched financial histories/ performed thorough credit analysis

•Reviewed account status as a pre requisite to qualifying new accounts

•Authorizing and extending lines of credit and purchases

OTHER EMPLOYERS INCLUDE:

IBM

NATIONS BANK

EDUCATION/ TECHNICAL SKILLS/ PROFESSIONAL TRAINING

MASTER OF BUSINESS ADMINISTRATION: UNIVERSITY OF CENTRAL OKLAHOMA, EDMOND, OKLAHOMA BACHELOR OF BUSINESS MANAGEMENT: UNIVERSITY OF CENTRAL OKLAHOMA, EDMOND, OKLAHOMA

FDCPA Certification

CRM, Salesforce, Excel, PowerPoint, MS Project, Access PJVOTTABLES?



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