Sheetal Bhandarkar E-mail: adcbip@r.postjobfree.com

Phone: 973*******

Career Objective:

A professional with 18 years’ experience in ITES in managing teams, leading projects, service delivery

& customer support.

Professional Experience:

10th September 2018 – Till Date

Capita India Pvt Ltd Quality Analyst Pune

• Call / Emails monitoring for UK & South Africa (Project Carphone Warehouse)

• Call / Emails evaluation & calibration’s

• Quality monitoring, Feedbacks, Referrals, CTC

• Report making daily, weekly, monthly

1st February 2017 – 30th June 2018

MyVishwa Technologies Pvt.

Ltd

Project Manager Pune

• Responsible for Project Initiation, Project Planning and Co-ordination, Project Reporting and Communication with all stakeholders.

• Updating of project dashboards.

• Responsible for Press Releases and TAT

• Team Management

• Reporting and Communication with all stakeholders.

• Preparing daily reports for productivity

• Responsible for handling queries and Quality checks.

• Preparing daily reports for productivity.

June 2015 – 30th January 2017

Citrus Payment Solutions Pvt

Ltd

Sr. Support Lead Pune

• Handling with all stakeholders’ merchant’s, banks, fraud and customer’s within TAT.

• Gathering of project data and production of information for management review

• Working as part of the Project Management team, focus on resource planning for all chargeable resource and recruitment.

• Advice PM team of pending requirements.

• To communicate conflicts and resource issues to the appropriate BDM, Director or Stakeholder, with a proposed solution.

• Updating of project dashboards.

• Reporting and assist the Head of Programs in reporting to Senior Management

• Communicate internally with various teams and manage resource expectations

• Preparing project transitioning plan, monitoring & controlling project timelines.

• Handling end to end service transition from onsite to offshore location.

• Ensure all the project requirements are in place before Go-Live.

• Ensures project documents are complete, current, and stored appropriately. 2009 – Feb 2014

Kingfisher Airlines Ltd.

Performance Standards

Analyst (QA)

Pune

2005 – 2009

AXA Business Services Process Specialist Pune

2003 – 2005

Wipro Spectra Mind Sr. Associate Pune

2002 – 2003

MSource Associate Pune

Other Co’s AXA Business Services, Wipro Spectra Mind, MSource:

• Customer support to U.S.A & UK customers for Axa Insurance, AT&T Wireless & Citibank

• Monitoring Calls& Emails, QA checks, Reports

• Responsible for smooth operation of process queue.

• Responsible for Employee Engagement

Achievements:

• Team Player received several certificates in various companies during my tenure

• Always been a part of Employee Engagement

Professional Qualification:

Degree College/University Year of passing

M.Com Pune University 2002

B.Com B.M.CC College 2000

HSC B.M.CC College 1997

S.S.C Symbiosis Secondary School 1995

Personal Details:

Name : Sheetal Bhandarkar

Language skills : English Hindi Marathi

Date of Birth : 28-February-1978

Nationality : Indian

Address : Mithila, Lane no 2, Prabhat Road, Pune – 411004 Hobbies : Travelling, Gardening & Watching movies.

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