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Customer Service Network

Location:
Rockville, MD
Salary:
N/A
Posted:
March 15, 2020

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Resume:

GABRIEL PAMBO GNONDO

Field and Support Technician (VSAT and NOC ISP,LAN,WAN)

Contact

***** ********* ** *** * ROCKVILLE 20852 MD USA Tel: 202-***-****

gabriel adcbee@r.postjobfree.com adcbee@r.postjobfree.com

adcbee@r.postjobfree.com http://pambognondo.ga Twitter gabydugabon

Authorized to work in the US for any employer. Willing to relocate: Anywhere

About

Field and support technician with +15 years of experience in the department of telecommunications. I

intervene in every step of network building; from its design, set up and maintenance. I have acquired,

over the years, a solid field experience that allows me to have great knowledge of the entire network

NOC and maintenance, interconnection sites procedure and installation VSAT and ADSL.

Education

Sept. 2017 Certificate of Comtech EF Data (Germantown, MD)

2013 HN SYSTEM NETWORK OPERATIONS

2008 IDIRECT TECHNOLOGIES INSTALL & MAINTENANCE OF VSAT PRODUCTS

2007 INTERCONNEXION CISCO NETWORK DEVICES (France)

2006 IDIRECT TECHNOLOGIES I.O.M Hub & NOFT (Washington DC)

2002 HAIWAT TELECOM Networks & Telecommunications (Ghana)

1999 General technical training NATIONAL TECHNICAL LYCEE OMAR BONGO

Skills

NOC/ISP /LAN/ WAN/ TCP/IP /WIFI/CCNA/CABLING /TV/CONFIG ROUTERs SOHO

TELECOM NETWORK SATELLITE /ADSL/ IDIRECT/ COMTECH/ HUGHES/A+

Work Experience 2003_2017 IG Telecom http://www.igtelecom.net

Modems and routers /SOHO/ WIFI/ ADSL / Installations, set up and maintenance.

Provide operational support to sales teams

Verification of the quality of field installations (safety)

Installation and configuration of antennas

Isolation and correction Network Defects Using Network Management Tools

Selection and organization of teams assigned to the installation of VSAT network

2018 FROM

Columbia college (silver spring extension 1212 Veirs Mill Rd)

Adult education school in Montgomery County, Maryland (Westfield Wheaton)

2019 up to now Worldwide TechServices

MY Responsibilities

Provide customer support for designated equipment

Repair of satellite and multiple transport systems; VSAT C BAND KU BAND Ka and DSL, cable,

T1 lines or wireless transport 4G+

Installation of transport systems; DSL, cable, T1 lines or wireless transport

Answer client questions in a professional manner

Meet established customer service satisfaction criteria as outlined in established guidelines and

policies

Complete all administrative tasks associated with each call as documented in established

policies and guidelines

Complete real time reporting of all calls as documented in established policies and guidelines

Follow various established policies, guidelines and documents relative to the successful delivery

of service for each client

Ensure control of assets and inventory through prompt turnaround of parts and equipment as

required by client service agreements

Report all time, mileage and other requirements in an accurate and timely manner

Accept and deliver all service calls assigned within the established service level for each client

Frequent use of ladders in order to access satellite and transport systems

Products Repairs hughes net

• Adtran

• Amino (AmiNET)

• ARUBA Products (BVM, CTR, DNY, FRG, JBX)

• Black Box Line Driver (DPS)

• CentreCom Ethernet Hub

• CISCO Routers, Switches

• Cradlepoint 4G

• FortiNet (FortiGate, FortiSwitch, Hughes HR products)

• iNetVu (C Com) User Manuals and System Guides (HAL)

• Linksys

• Media / Signage Media Players (CIN, FLN, JCP, KSS, MUH )

• Media TV's (Hannaford, KSS)

• Netgear - FS108 Switch

• Panorama - WMMG Cell Ant

• Precidia (

POSLynx220 (CP)

)

• Siemens (aka "Efficient Networks")

• Sencore Video Player (RCMH)

• TP LINK R470T+

• Unicom Ethernet Switch (BMG)

• VOIP Cisco / InnoMedia

• ZyXel ("

Zyzel

") ADSL Modem

• Repairs various client products including desktops, laptops, Pos ;HP and DELL.



Contact this candidate