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Manager Program

Lehi, UT
March 13, 2020

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Gather and define onsite event requirement from power but not limited to drayage.

Oversee the planning, scheduling, and asset management of up to 200 events per year.

Develop and execute an integrated plan for shipping routes and shipment assignments for carriers and based on client event timelines.

Negotiate and oversee the completion of with outsider vendors to reduce cost and operational inefficiencies, resulting in at least 50% transport pass-through cost to clients and the company

Prepare and finished necessary custom documents to prevent time-sensitive shipments from getting delays

Process and review event equipment, badging and onsite requirements ensure order submission and negating costs, delivery schedules and contract terms

Creating, analyzing vendor proposals submitted by suppliers

Monitoring and updating items shipments to ensure they remained on track delivery, pick-up at the right location.

Exhibit strategic leadership to support scalable growth Sr. Logistics & Operations


Rainfocus, LLC.

March 2018 - Present

Lehi, Utah

Hospitality Management

Event Registration Management

Destination Management

Transportation and Logistics Management

Food and Beverage Management

Travel Director / Event

Project Manager


August 2012 – Present


Manage the Partner Summit registration system activities and coordinate tasks that require registration support

Coordinate with Operations Mangers on attendance, travel and housing policy criteria

Communicate attendance policy and attendance allowance with supporting teams

Coordinate with content and meeting stakeholders on requirements for session/meeting types and rules for attendee scheduling

Management of implementation of requirements as defined by the Sr. Program Manager, Digital and Technology; Partner Summit Operations Manager; and geographic regional/segment stakeholders

Lead the production of the registration system and supporting integrations

Oversight of liaison provided by business partners supporting registration process

Coordinate with customer support teams

Management reporting solution including designing custom reports, partner with measurement practice on reporting requirements

Data entry and update of registration data

Manage the registration process by attending standing meetings with geographic regional market segment stakeholders to provide status and registration reports

Manage the process and team responsible for onsite check in, attendee badging, and program giveaway redemption

Train stakeholders, as applicable, on nomination/invite and session builder tool of registration system

Program Manager,

Nomination & Registration

Cisco Systems

February 2017– October 2017

San Jose, California

Maria Fernandez

Event & Logistics Professional

Mobile: +1-385-***-****

Professional Summary

Experienced, detail-oriented logistics coordinator in planning and operations in the Event & Supply Chain Industry. Proficient at cost containment and enhance efficiency through streamlined operations and maximize inventory. Extremely effective at onsite event logistics execution as well as domestic and international shipping services. Committed to operational efficiency and interested in continually pursuing process improvement and additional education and learning more about the logistics industry. Exceptional problem-skills and multi-tasking and organizing projects that contribute to a successful logistics chain, Continue…

Strategic direction of overall operations of the registration process on specified projects including control and allocation of project budgets on registration-only projects based on client’s parameters

Ensuring compliance of event website development and program implementation with client branding standards

Leading the Registration Team while serving as the main of contact for attendees, clients, and hotels with resulting accommodations and internal team managers

Supervision of onsite Registration Group and extensive planning and establishing of registration program to ensure smooth registration process

Delegation of assignments and oversight of the Registration Team Member

Provision of necessary support to all customer service efforts

Keen processing and reconciliation of department – and program-specific invoice to ensure data accuracy

Development of websites based on researched industry trends to keep abreast of new products and processes toward team productivity and client satisfaction

Participation in client and vendor meetings and assistance with employee reviews Program Manager,


MFactor Meetings

November 2015 – February 2017

San Carlos, California

Accountability in ensuring alignment of the company with client’s business goals and strategy; event marketing; registration and housing management; as wells as onsite execution and event data analysis

Employment of industry best practices and expertise in managing diverse programs, including recommendation of effective business analysis and ideas for future program improvement

Fulfillment of role as the chief consultant for the organization, client, third-party vendors, and other stakeholders

Provision of consultative assistance to clients on major changes in technology applications, including scheduling of expected implementation dates and facilitation of question and answer support

Creation of strategic business plans focused on cross-department functions, strategy, goals, and milestone dates

Partnership with IT business analyst and program stakeholders in accomplishing business requirements documents and providing final approval for website development

Initiation of new product demonstrations to client, encompassing registration and housing website; lead retrieval; mobile applications; exhibitor registration and housing; as well as reporting module and other CMR products. Client Program Director

Convention Management Resources

February 2015 – November 2015

San Francisco, California

Prioritize cases based on escalation, resolution time and severity

Monitor the network and provide early warning of abnormalities or problems

Provide efficient customer service and setup LAN/WAN for client in a timely manner

Compile analytical data to track registration, attendance, lead retrieval services for clients

Manage relationships the organization’s Customer Success Managers, Product Experts and Sales staff.

Provide and setup print on-demand systems that can either ran from a stand-alone database or linked dynamically through web services

Provide technical support for registration setups at conferences

Provide training and education on company’s products and services, new features through demos, webinars, workshops and on/off site. Project Manager / Onsite

Technician - Contractor

American Tradeshow Services

March 2013 – November 2015

Mandeville, Louisiana

Manage onsite logistics necessary to operate a full-service lead retrieval service desk

Sale of onsite lead retrieval services as well as floor support during event

Responsible for downloading data collected by exhibitors and posting to exhibitor portals

Packing of equipment and completing material handling paperwork of return shipment to the next destination

Configures and maintains the onsite network, troubleshooting and taking corrective action as necessary

Project Manager / Onsite

Technician - Contractor


May 2010 – March 2014

Anaheim, California

Manage Registration programs for various client convention ranging from 500 to 50,000

Create and maintain program timeline to ensure client programs are on track with development, deadlines, and

marketing promotions

Lead program discovery, which entails gathering of business rules and functionality to be provided for IT development

Build and maintain client website based on client provided business rules

Work directly with clients to ensure convention is within program budget

Liaison with outside vendors to ensure client’s requirement for a successful convention are reached

Manage citywide housing logistics for conventions ranging from 1,000 to 10,000 guests on peak

Review and manage hotel contracts to ensure rates and concession stay competitive

Provide clients with forecast trends to maximize Housing revenue, while minimizing or eliminating attrition

Provide clients with final reports, which entails closure of registration, closing financial books, and recommendations for

future meetings

Working closely with Finance team to evaluate and reconcile financial transaction on a weekly basis

Manage program coordinators to ensure day to day duties are completed

Work closely with CEO and Executive team to coordinate employee events and team building events on a quarterly basis

Create and maintain program timeline to ensure client program are on track with development

Registration and Housing


George P. Johnson

October 2007 – May 2010

October 1999 – February 2003

(was Conference Planners)

San Carlos, California

Greeted patients

Scheduled procedural and follow-up appointments

Insurance verification

Processed payments and invoiced when necessary

Retrieved, created, and filed medical records

Front Office Representative

SouthEast Vascular Group

July 2007 – October 2007

Mandeville, Louisiana

Provided support to Naval Education Training Command in determining mission readiness by monitoring Billets Authorized, Navy Manning Plan, and Current Onboard levels for all NETC claimant commands

Providing manning information necessary to establish Special Navy Manning Plan and help determine required directive manning levels

Produced daily/weekly/adhoc reports using Readiness Information System database and/or Navy Training and Management System

Analyzed current projected manning levels for overall NETC clamancy

Coordinated and sourced out Naval Personnel Command's requests for manning in support of GWOT

Manning Analyst - Contract

Naval Education & Training Command

May 2006 – June 2007

Mandeville, Louisiana

Entered and maintained client current contact information into a proprietary database

Expand database through resource materials supplied by others and independent research

Segment, extract, and format target lists and facilitate email and direct mail campaigns as needed by sales and marketing staff

Provided general administrative support to company principals and key account professionals. Received and routed calls

Database Manager

IMS Expert Services

October 2004 – May 2006

Pensacola, Florida

Format historical manufacturing data and specifications to a new system using Excel macros, Access, and Enterprise Manager (SQL) database for migration

Standardized product specification forms using Lotus Notes and Excellence Through Quality database

Assisted Quality Engineer with data migration and implementation of new manufacturing database, write and execute queries

Observed end-user and main database activities to ensure all processes, functionalities, and procedures are working properly

Supported ISO Manager with Company documentations Data Specialist - Contractor

Pall Corporation

July 2004 – October 2004

Pensacola, Florida

Called clients on past due accounts.

Researched invoice errors for correction, posted payments into QuickBooks.

Assisted with monthly/quarterly/yearly DOT random selection profiling to ensure clients are DOT compliant as drug free workplace.

Ensured client and participant information are entered into MRO database and are current.

Received and routed calls

Administrative Assistant

Drug Free Workplaces, Inc.

February 2003 – July 2004

Pensacola, Florida

Responsible for building and maintaining the Oracle University marketing database

Worked closely with the department web team, marketing campaign group, and outside telesales organization to ensure accurate lists are used for all campaigns.

Managed and Coordinated Oracle Masters Certification Program.

Managed and coordinated changes to the education collateral materials

Coordinated survey data loop with MIS to determine file fields and formats, manage data entry through external vendor, coordinated final imports to MIS for database integration.

Program Manager, Database

- Oracle University

Oracle Corporation

June 1997 – October 1999

Redwood Shores, California

Maintained volunteer database.

Executed education presentations on wildlife and wetlands programs, and analyzed and extracted biological field records, typed statistical reports.

Maintained contractual agreements for projects, arranged and plan meetings, maintained library documents.

Program Coordinator

California Waterfowl

May1996– June 1997

Redwood Shores, California


Project Management Project Planning Budgets Live Events Corporate Events Meeting Planning Tradeshow F&B Hospitality IT Support Healthcare

Device Management Manning/Staffing Data Analysis Transportation Management Venue Management Event Coordination Registration Incentive Events Tools & Technology

MicroSoft Office Military Personnel Database (NTMPS and RIS) MRO Database RegOnline JD Edwards Visio CVent Certain

Concur EventBrite QuickMobile DoubleDutch

Tools & Technology

- Certificate in Business Operations & Automation Program National Education Center Sacramento, California


- College Credit in Computer Science (AS) College of San Mateo San Mateo, California

2000 - 2001

- Medical Coding and Billing Coastal Carolina Community College Jacksonville, North Carolina


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