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Administrative Assistant Office

Location:
Aurora, CO
Salary:
15.00 per hour
Posted:
May 16, 2020

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Resume:

VALERIE BELLAMY

AURORA, COLORADO

303-***-****

adc9ll@r.postjobfree.com

RECEPTIONIST

WORK HISTORY

Call Center Representative - 04/2019 to 11/2019

Wakefield & Associates – Aurora, Colorado

• Answered incoming and outbound 60 calls per day.

• Worked abandon calls by reaching the customer to resolve their medical bill

• Print out financial reports daily

• Listen attentively to caller needs to ensure a positive customer experience.

Call Center Representative - 02/2017 to 04/2019

Sunward Steel Cooperation – Denver, Colorado

• Efficiently open office switchboard consoles every morning; and assist with receptionist duties

• Outbound calls of answering 60 calls per day

• Generated leads sales for customers purchasing steel building

• Proficient application of Microsoft Office; typing 50 wpm

• Maintained requested office supplies

Call Center Representative - 01/2014 to 03/2015

Xerox Corporation – Aurora, Colorado

• Customer service inbound calls of 60% daily

• Assist customer inquiries, solving problems and providing new product information

• Application of company public policy for review of customer concerns in a gracious manner

• Data entry promptly and efficiently with a 95% accuracy rate

• Ability to provide a positive work environment through stress under moderately fast-pace work loads

• Resolved customer complaints in a timely and professional manner

• Determined customer needs by asking relevant questions and listening actively to the responses

Administrative Assistant III - 07/1998 to 06/2014

Colorado Department of Labor – Denver, Colorado

• Customer representative inbound/outbound calls

• Process documents: copy, logged, scanned, processed awarded letters to injured clients

• Scheduling conference rooms and meetings

• Routed incoming faxes to appropriate staff

Education:

A.B.S. Associate of Biblical Studies International School of Ministry (Religious Exempt)

Certificate of Office Support Technology Boulder Valley Technical School

Certificate of Computer Applications University of Boulder Colorado



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