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Administrative Assistant Office

Aurora, CO
15.00 per hour
May 16, 2020

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Call Center Representative - 04/2019 to 11/2019

Wakefield & Associates – Aurora, Colorado

• Answered incoming and outbound 60 calls per day.

• Worked abandon calls by reaching the customer to resolve their medical bill

• Print out financial reports daily

• Listen attentively to caller needs to ensure a positive customer experience.

Call Center Representative - 02/2017 to 04/2019

Sunward Steel Cooperation – Denver, Colorado

• Efficiently open office switchboard consoles every morning; and assist with receptionist duties

• Outbound calls of answering 60 calls per day

• Generated leads sales for customers purchasing steel building

• Proficient application of Microsoft Office; typing 50 wpm

• Maintained requested office supplies

Call Center Representative - 01/2014 to 03/2015

Xerox Corporation – Aurora, Colorado

• Customer service inbound calls of 60% daily

• Assist customer inquiries, solving problems and providing new product information

• Application of company public policy for review of customer concerns in a gracious manner

• Data entry promptly and efficiently with a 95% accuracy rate

• Ability to provide a positive work environment through stress under moderately fast-pace work loads

• Resolved customer complaints in a timely and professional manner

• Determined customer needs by asking relevant questions and listening actively to the responses

Administrative Assistant III - 07/1998 to 06/2014

Colorado Department of Labor – Denver, Colorado

• Customer representative inbound/outbound calls

• Process documents: copy, logged, scanned, processed awarded letters to injured clients

• Scheduling conference rooms and meetings

• Routed incoming faxes to appropriate staff


A.B.S. Associate of Biblical Studies International School of Ministry (Religious Exempt)

Certificate of Office Support Technology Boulder Valley Technical School

Certificate of Computer Applications University of Boulder Colorado

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