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Manager Customer Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
May 16, 2020

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Resume:

Dear HR Manager,

I am interested in becoming a member of your successful team and joining your esteemed organization. I started pursuing experience back in collage, I was head of HR in Enactus which is an NGO designed to build entrepreneurial projects designed to help the less privileged in order to make and sustain a business for 3 years. After graduation I joined Vodafone UK in 2013 to start gaining experience immediately which I handled all the technical issues related to mobile devices, iPad`s and even network issues and I quickly pursued a lot of short term assignments such as trainer for one month, floorwalker for 3 months as well as a performance manager for a month. From Vodafone UK I joined Jotun Egypt in 2015 to start working in the field I studied in, which is logistics and supply chain and there I was coordinating between all aspects of the supply chain to arrange for the customer orders which I enter and communicate with the customers and salesmen directly on the status. It was then that I applied to a position in Jotun MENA in 2017 which was a turning point as there I practiced a lot of aspects of the supply chain and logistics as well as I was handling the order from the point of order entry to following up with production and getting the material ready also preparing the truck load and logistical documents for the shipment and I am still currently working in Jotun. I strongly believe that my academic background combined with my extensive work experience will be an asset to your growing team.

I would be more than happy to further discuss my skills and experience with you to schedule an interview at your earliest convenience, to discuss employment opportunities. Please feel free to contact me on any of the below-mentioned numbers, or via email: Mobile: +971*********

Email: adc9k5@r.postjobfree.com

Thank you for your time and consideration.

Sincerely,

Hassan Okda

Hassan Aly Okda

Al Qouz Industrial Area 2, Al Khail Gate

Cell: +971*********

E-mail: adc9k5@r.postjobfree.com

Career Objective

Seeking a challenging position in a multi-national corporation, which offers opportunities and advancement, whereby I can further apply and enhance my interpersonal skills and experience and simply pursuit a successful career based on acquiring all possible experiences your esteem company can offer me while giving out my best contribution within your success.

Experience:

1) Jotun:

September 2015 – Present

- Senior Customer Service Coordinator (MENA), Dubai:

• Responsible for all delivery and day to day transactions with All the MENA region, Including but not limited to Syria, Iraq, Jordan, Nigeria, Lebanon, Maldives, Congo and Sudan from the moment of receiving the order till dispatch

• Responsible for establishing and maintaining professional relationships with internal and external customers.

• Acknowledge and appropriately assist every customer in a timely manner.

• Process and verify the accuracy of orders from customers utilizing the organization’s internal system and customers’ purchase orders to ensure that Jotun’s on time delivery performance objective is achieved.

• Appropriately use the company pricing and policy.

• Communicate and coordinate with internal departments in (Production, MC, Purchasing, Logistics, Finance, Sales etc.) for material process and distribution to meet customer requirements.

• Manage telephone calls and email inquiries proficiently & efficiently.

• Produce all export shipping documents for Lebanon, Sudan, Nigeria, Jordan, Maldives, Syria, Iraq, Zambia, Congo and all MENA Regions.

- Customer Service Coordinator, Egypt:

• Responsible for establishing and maintaining professional relationships with internal and external customers.

• Acknowledge and appropriately assist every customer in a timely manner.

• Process and verify the accuracy of orders from customers utilizing the organization’s internal system and customers’ purchase orders to ensure that Jotun’s on time delivery performance objective is achieved.

• Appropriately use the company pricing and policy.

• Communicate and coordinate with internal departments in (Production, MC, Purchasing, Logistics, Finance, Sales etc.) for material process and distribution to meet customer requirements.

• Manage telephone calls and email inquiries proficiently & efficiently. 2) Vodafone:

November 2013 – August 2015

Title: international advisor UK

• Solving technical issues related to mobile devices, tablets and network issues

• Registering all complains to the management team

• Registering the call flow on the system

• Floor walking on new agents

• Training the new agents

• Performance managing

3) Enactus Organization.

June 2010 – March 2013

Title: Head of the Human resources department.

Company Industry: NGO

A community of student, academic and business leaders committed to using the power of entrepreneurial action to transform lives and shape a better more sustainable world. Entrepreneurial - having the perspective to see an opportunity and the talent to create value from that opportunity;

Action—the willingness to do something and the commitment to see it through even when the outcome is not guaranteed;

Us—a group of people who see themselves connected in some important way; individuals that are part of a greater whole.

Department: Entrepreneurial projects

• Setting the structure of the organization

• Setting the KPI's for each project.

• Putting the essential tactics to improve the impact of the project and organization.

• Managing a team of 180 over all members and allocating each member.

• Monitor and control the performance of each project inside the organization.

• Motivation and public speaking

• Sitting with each project manager and evaluate his members.

• Helping each project to achieve maximum output.

• Overall supervision of the organization

Education

Sept. 2008- March 2013:

University: Arab Academy for Sciences and technology and Maritime Transport Major: business Logistics, International Transport and Supply Chain. Courses

• ICDL training Course.

• Management of International Business.

• Strategic Management.

• Communication skills

• Presentation skills

• Crisis management

• Leadership.

• Human resources.

• 7 habits.

• Customer service academy.

• Master control in supply chain management and logistics.

• Emotional intelligence.

• Business writing.

Skills

Language Skills:

• Arabic: Mother tongue

• English: Fluent (written, speaking).

Personal Skills:

• Working under pressure.

• Work in Group or individual.

• Self-Motivated.

• Verbal and written communication

• Presentation skills.

• Able to learn new tasks quickly.

• Leading a team

• Creativity

• Resolving conflicts between members of a team

Computer Skills

• Good knowledge of using windows 7,8 and Win10

• Good knowledge in MS Office 365

• Excellent in dealing with internet.

Personal Info

• Date of birth: 03/06/1990

• Nationality: Egyptian

• Military status: Exempted

• Marital status: Single.

* References are furnished upon request



Contact this candidate