David Choi 646-***-**** email@example.com Little Ferry, NJ
A highly skilled logistics operations manager with over 14 years of experience managing inbound\outbound distribution, warehouse operations and a proven track record of cost savings with steamship lines and domestic transportation
Zound Industries NEW YORK, NY November 2019 – April 2020
Operations Manager, Americas
Managing daily operations of the company which include manage inventory, identify, and resolve variances with the 3PL’s WMS to the Company’s ERP system (Navision). In addition, my role entails me to work closely with Sales reps to submit monthly forecasts and demand planning totals, review open orders, and ensure that the inventory allocation is properly prioritized as well as working with freight forwarders to book, review, and confirm ocean and air imports to meet customer delivery dates.
·Review daily incoming orders via EDI and manual to ensure they are allocated and processed in a timely manner.
·Communicate daily with our 3PL warehouse regarding priority for the inbound and outbound shipments and address any issues.
·Work closely with freight forwarders to ensure timely deliveries and communicate any potential delays to Sales, Operations, and Warehouse teams.
·Review and approve all Operations and Logistics-related invoices.
·Review and address all chargebacks from vendors, investigate, and dispute as necessary.
·Present weekly sales tracker report for the monthly forecast v. Actual and Prior year to current comps.
·Work closely with Sales reps to submit monthly forecasts via Planacy.
·Conduct weekly meetings with both Sourcing and Production teams to review current on-hand and future incoming goods and make adjustments as needed.
·Work with and communicate all RTV’s to our “B” Stock partner and review current on-hand inventory and strategize best methods to liquidate inventory.
·Created and managed KPI’s including total logistical expenditures v. sold goods and warehouse performance
Orva, LLC, NEW YORK, NY March 2018 – October 2019
Director of Operations
Responsible for organizing and overseeing daily operations of the company. Manage the supply chain from top to bottom, from Purchase Order creation and Allocation to ensuring warehouse picks and packs correctly while ensuring domestic carriers pick up and ship according to routing guidelines. Meet with CEO and Upper Management regularly to review current state of the business and new procedures implemented to effectively propel the business forward.
·Managed 8 3PLs located in California (2), Indianapolis (2), Memphis, New Jersey, Mississippi and Maryland.
·Created SOP’s for each 3PL requiring exception reports for every inbound shipment.
·Weekly inbound/outbound and process reviews with warehouse management with weekly/monthly/quarterly visits to facilities or as needed.
·Supervised staff from shipping/routing, allocations, and data entry departments and created SOP’s to maximize production and reduce errors.
·Spearheaded and rolled out a vendor/routing guideline in order to maximize shipping efficiency and minimize compliance related offsets.
·Reviewed with Senior Management regularly the efficiency of business procedures according to organizational objectives and applied improvements.
·Managed procurement processes such as ordering supplies for our warehouses with suppliers directly to avoid upcharges.
·Reviewed all 3PL and transportation invoices to ensure accuracy and negotiated better rates and terms as warranted.
·Reviewed all outbound and inbound pending shipments with 3PLs regularly to ensure incoming freight is received accurately with timely and outgoing freight are picked and packed timely and as instructed.
·Created and rolled out a chargeback process to maintain Vendor compliance and to ensure all vendors follow the procedures outlined in the vendor guide.
·Reviewed all non-compliance related issues and issued chargebacks and offsets as needed.
·Created SOP’s for warehouses directly relating to Amazon FBA shipments.
·Worked directly with new vendors reviewing procedures and shipping requirements during the onboard process to achieve shipping efficiency in order to drive down transportation and warehousing costs.
·Regular reviews with Management and Senior Management regarding staff and added/replaced as required.
WIESNER PRODUCTS, INC, New York, NY March 2012 – March 2018
Director of Operations Jan’14 – Mar’18
Responsible for logistical operations from shipping over 20,000 SKUs – 3,000 containers annually, of finished good for international ocean\air transportation (i.e. China, Pakistan, Bangladesh, Egypt and India), customs regulations\clearance, and distribution strategy. Key responsibilities also include cost management, efficiency planning, warehousing and managing strategic initiatives.
·Function as a key member of senior leadership, working directly with the CEO and CFO.
·Manage the back-office staff comprised of 30 employees (AP/AR, EDI, and Shipping Teams) with responsibility to improve efficiency between departments.
·Manage all relationships and shipping for all domestic wholesale big-box retailers (ex, Walmart, Target, Dollar General, Bed Bath and Beyond, and Five Below, etc).
·Responsible for reviewing and confirming all Supplier Agreements and Compliance requirements to ensure minimal offsets.
·Negotiate rates to maximize cost savings for shipping and warehousing. Successfully achieved over 30% in cost savings from shipping relationships: Steamship Lines (OOCL, Maersk, APL, Yang Ming) and Forwarders. Reduced warehousing rates in the West Coast and the East Coast, saving over $1 million in storage costs.
·Responsible for renewing each individual state’s licensing requirements such as CTPAT, Utah Bedding and Upholstery, and the FDA.
·Conduct monthly visits with 3PL warehouses in order to monitor the current status of ongoing special projects and to facilitate meetings with warehousing management to identify and resolve ongoing issues and achieve an outcome beneficial to both parties.
·Review and audit invoices related to imports, duties, warehousing, retailer chargebacks, as well as domestic transportation.
Operations Manager Mar’12 – Jan’14
·Responsible for managing order process, EDI, allocation, and on-time shipping to all domestic online and retail stores
·Monitor warehouse inventory for wholesale accounts, RTV’s, and inventory adjustments/transfers to ensure accuracy
·Manage routing, ticketing, and review compliance updates and requirements in order to minimize and dispute chargebacks
·Provide leadership and support to the Sales Team and Shipping Team to assist them in the accomplishment of their account goals
·Weekly review with Shipping and Sales Teams to review open order reports and product ETA’s to ensure on time delivery to customers and to make necessary adjustments for items that are scheduled to arrive after the cancel date
·Collaborate with 3PL warehousing staff to monitor all inbound shipments to ensure timely delivery of goods
·Review chargebacks and gather supporting documents in order to dispute and reverse offsets
WICKED FASHIONS, INC., Fort Lee, NJ April 2005 – March 2012
·Create and manage bulk orders (EDI & non-EDI) for Retail chains such as JC Penney’s, Burlington Coat Factory, Stage Stores, etc. Analyze buy sheets/purchase orders to check for discrepancies, and confirming final order details with both the buyer and sales teams.
·Communicate with Retail buyers and Sales Reps daily as well as Production and Logistics Teams to review weekly shipping and production shipping statuses and adjust order details when needed.
·Forecast monthly invoice figures based on original and revised shipping windows.
·Work with Electronic Data Interchange (EDI) and create new styles and upload UPC’s into the database
·Upload styles information seasonally into the ERP system. Work with Designers and Merchandisers to input and update styles into the system via Stylemaster on a daily basis.
·Allocate goods based on priority and window in order to issue Pick tickets to the warehouse in a timely manner
TRI PEAKS, INC., Flushing, NY March 2004 – March 2005
EDUCATION & SKILLS
RUTGERS UNIVERSITY, New Brunswick, NJ Sociology, May 2003
Proficient in Microsoft Word, Excel, Power Point, Outlook, EDI, WMS, and ERP systems.