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Security Customer Service

Location:
Charlottetown, PE, Canada
Posted:
February 26, 2020

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Resume:

Ashish Mehan

*-*** ******** ****, *************, PE C1E 1Z3 647-***-**** adbz70@r.postjobfree.com

OBJECTIVE

I am looking for an opportunity where I will be able to use my education, knowledge, skills, and work experience to contribute positively to the company.

TECHNICAL SKILLS

Advance knowledge and working experience with Window Server 2008, 2012, UNIX/LINUX; Fedora/Centos, window XP/7, window 8 and windows 10.

Excellent hardware knowledge Motherboard, router, switch, printer, and scanner.

Good knowledge of protocols TCP/IP, DHCP, ICMP, RIP 2, EIGRP and OSPF.

Excellent knowledge and working experience with chrome and Firefox

Excellent knowledge of OSI model.

Excellent knowledge of Security administration; port security on switch and IP security on router via access list, Iptables and firewall rules.

Excellent understanding of Windows and LINUX DHCP server, DNS server, proxy server on LINUX and windows, Active directory management, NTFS security, disk quota management, shadow copies, VPN configuration

Advanced knowledge of Windows Active directory.

Good Understanding of network management including IP addressing, subnetting, routing, HTTP.

Good Understanding with Database Technology; MySQL.

Web development HTML, asp.net.

Excellent knowledge of network design using CISCO tool.

Familiar with Shell scripting.

Excellent knowledge of LAN and WAN technologies.

Excellent and practical knowledge of backups, storage (RAID), recovery and troubleshooting in system.

Good knowledge of network traffic and security monitoring.

Excellent knowledge of MS Window server including Hyper-V and client operating systems.

Good knowledge and work experience with VISIO.

Good knowledge of Software Development Life Cycle (SDLC) and development methodologies.

SKILLS & EXPERTISE

Advanced computer skills and extensive experience Microsoft Office: Word, Excel, PowerPoint, Visio, Access, Outlook, and Project.

Excellent written and communication skills with ability to gather, create and transform business requirements into functional requirements.

Excellent time-management skills with ability to prioritize work, manage projects and deliverables efficiently, on time and meet deadlines.

Exceptionally good team player who can work independently as well with minimal supervision.

Ability to work under pressure.

Strong documentation skills.

Strong problem solving and troubleshooting skills.

Ability to work with Positive attitude.

EDUCATION

Computer System Technician- Networking Sep 2014- Dec 2016

Centennial College, Toronto, ON

Grade 12 (Science Stream) Apr 2012- Mar 2013 D.A.V College, Nakoder Road, Punjab, India

WORK EXPERIENCE

Baker

D.P. Murphy Group of Companies May 2019- Present

Follow all the operational standards and guidelines for the preparation of the products and operation of equipment, according to training additional materials provided and/or directions from the GM/DM or the senior management.

Monitor fridge and freezer product inventory and submit order quantities.

Prepare all product as required, minimizing the food waste through the production of small quantities of food more often throughout the day.

Record prepared items and waste on production sheets.

Receive and respond to showcase and product needs from the restaurant front.

Regularly take temperatures of the required products, fridge and freezers and record information in the time and temperature log.

Maintain baking control, production sheet planning and freezer management.

Cleans and maintain the production area and equipment in the restaurant area.

Decorate and frost the baked goods to make them more appealing for the guests.

Additional duties may be assigned or requested by the GM/DM or senior management.

Customer Service Representative

TTEC (Atelka) Aug 2019-Dec 2019

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Up sell products and services

Complete call logs and reports

Security Guard Supervisor

Garda World Protective Services Jan 2019- Apr 2019

Ensuring that the customer service philosophies are met and are an important part of the everyday

Establish work schedules and procedures and co-ordinate activities with other work units or departments;

Resolve work-related problems and prepare and submit progress and other reports;

Train staff in job duties, safety procedures and company policies;

Ensure smooth operation of computer systems, equipment and arrange for maintenance when required;

Monitor quality and production levels;

Ensure that all Security personnel functions are being properly completed by the Security Department;

Reviewing all reports and notebooks completed by Security personnel to ensure accuracy and timely submission;

Performing duties and tasks as assigned by the Security Manager and/or Assistant Security Manager;

Ensuring that each shift is properly manned at all times and perform Security Professional duties as required;

Requisition of supplies and materials;

Interface with client operations to ensure smooth business;

Providing supervision for workers to ensure workplace safety and proper use of personal protective equipment;

Produce coverage reports and site data.

Security Guard Supervisor Oct 2017- Dec 2018

National Shunt Services LTD. (NSSL)

Supervise and oversee security functions of the security guards in an organization.

Train staff with security procedures, duties and company’s policies to ensure smooth operations.

Submitting the detailed reports in a timely manner as per the company’s standards.

Make schedules for the security team, update and/or make new procedures.

Evaluate, assess and analyze performance of security personnel.

Maintaining compliance and discipline of the site staff in accordance with the company’s policy and procedure.

Provide security to office staff, buildings and properties.

Keep the premises free from all kinds of dangers.

Maintain all security devices, equipment and products in good working condition and order maintenance when required.

Order supplies for the security team in order to provide best quality service to the clients.

Maintain quality and production of the services as per the company’s standard and protocols.

Develop and implement preventative measures against accidents, thefts and other risks.

Ensure compliance of applicable policies and regulations while implementing security measures.



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