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Customer Service Front Office

Bedford, TX
February 26, 2020

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S J. V

Bedford, TX ***** 817-***-****

Over 27 years of experience in retail. Over 10 years of supervisor experience. Over 8 years of basic office experience. I have a very strong, background in customer service and merchandising. I am motivated to continue to learn and grow as a professional. Hardworking, great work ethic, and reliable. I am focused on going above and beyond to support a great working environment.

Shipping and Receiving

Customer service




Report Exceptions


Administrative support

Retail execution


Claim Supervisor, 11/1992 to Current

Walmart – Hurst, TX

I currently supervise the claims department for Wal-mart. Process merchandise that is return by the customer, order store supplies, and maintain invoices, BOL. SFS Supervisor, supervise a team to filled and shipped out merchandise that was ordered online. Back office/UPC office associate, look for any errors when associates worked prices changes, any inventory changes. Checking for any potential shrink issues. General operations. DSD associate, checking and receiving in merchandise into the store. Department Manager, of Jewelry, Ladies department, Infant department, duties include price changes, merchandising, inventory controls, ordering, keep in stock, control shrink. Front Desk Receptionist, 04/2019 to 11/2019

New Horizon Counseling Center – North Richland Hills, TX Coordinated front office duties, including customer service, patient scheduling and billing. Coordinated patient scheduling, check-in, check-out and payments. Kept waiting room neat, clean and organized at all times. Scheduled, rescheduled and handled cancelled appointments for patients. Obtained payments from patients and scanned identification and insurance cards. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Successfully scheduled patient appointments and placed reminder calls. Certification: Accounting And Tax Preparation, Expected in 04/2020 Ashworth College - Norcross, GA

Business Diploma: Business Operations, 07/1992

National Education Center - Fort Worth, TX





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