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Engineer Manager

Redmond, WA
February 24, 2020

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* *****’ experience with Installation, Configuring, Deploying, Trouble shooting, administration and maintenance of IIS 6/7/8.

Extensive working experience in setting up cluster environment for Load balancing and high availability of Windows servers.

Installed and configured Multiple Websites in IIS using different techniques and enable the web service extensions.

Experienced in configuring the application pool recycling for greater reliability.

Experienced in working with various components of IIS like SMTP, NNTP and WWW service.

Installed and Configured Secured certificates (VeriSign and Equifax) in web servers and enabled secured (https) transactions.

Understanding of Microsoft Azure cloud, Network Operations, Private and Hybrid cloud administration.

Automated repetitive tasks such as patching validations, parsing event logs using PowerShell scripts.

Experience in working with various monitoring tools (manage engine applications manager used by the monitoring team and configured the threshold values to variable parameters (threads, memory, server health, and garbage collection).

Well versed with Windows 2000/2003/2008/2012/2016

Excellent communication and presentation skills.

Extensive experience in working at 24x7 Support.

Experience in writing and running basic SQL quires.


WEB Servers : IIS 7.0/7.5/8.5, WebSphere, WebLogic

Operating Systems : Windows 2008R2, 2012R2, Linux, Unix.

Bug Tracking Software : Zira, Remedy

Code Management : Team Foundation Server (TFS)

Scripting Languages : PowerShell, Batch Scripting

Markup Languages : HTML, XML and DHTML.

Databases : Oracle, SQL server, and MS Access

Protocols : TCP/IP, DNS, FTP, SMTP and HTTP.


Excellent verbal, written and communication skills.

Excellent analytical, presentation and leadership skills.

Very hardworking, motivated, independent-thinking and detail- oriented team player.

Extensive problem-solving skills with an extraordinary ability to multi-task.


Premera Blue Cross, Mountlake Terrace, WA

AIM Consulting, Redmond, WA

Aug’18 – Current

Systems Engineer


Worked on Azure DevOps (VSTS) CI/CD pipelines.

Managed & maintained Azure DevOps (VSTS) build servers and the corresponding build agents.

Assisted development team in troubleshooting and resolving Azure DevOps (VSTS) build and deploy related issues.

Setting up Azure Key Vault secrets and ensuring appropriate access to the Azure Web Apps from these vaults.

Utilized Azure Application Insights for troubleshooting and identifying Azure application issues during incidents.

Set up Azure Event Hub for SQL, Cosmos DB and VMs hosted in the cloud platform.

Set up access for development team to access Cosmos DB at an individual level via firewall rules.

Microsoft Corporation, Redmond, WA

MindTree Limited, Redmond, WA

Nov’17– Aug’18

Sr. Engineer


Working as a Sr. Engineer with Azure Support Services Team within Microsoft Corporation.

Mitigate live site incidents, meeting SLAs through TSGs and technical levers.

Running PowerShell scripts to fix the live site issues.

Mitigate customer reported issues in the given SLAs.

Escalate to component teams and SMEs for deep RCA and repair of live site incidents and track the incidents.

Initiating investigation calls with the component teams, OMs and Comms Manager for the live site and customer reported incidents.

Creating Postmortem reports for Customer impacted incidents.

Assess business impact by correlating incoming alerts.

Proactively monitor for issues that may lead to high severity incidents.

Identify monitoring misses and open tracking bugs for component teams.

Preparing weekly reports on Livesite incidents and review for the process improvements.

Periodical review of the TSGs and update them with the latest changes.

Alaska Airlines, Sea-Tac, WA

Next Level Business Services Inc., Atlanta, GA

May’17 – Nov’17

DevOps Engineer


Worked as a DevOps Engineer with Flight Ops Team within Alaska Airlines.

Involved in a different deployment and simultaneous software releases.

Participated in weekly meeting with technology stake holders to identify and mitigate potential risks associated with the release.

Merging all developer working copies with shared mainline server for continuous integration.

Used ANT tool for automating builds.

Worked on VSTS tool for automating CI/CD pipeline for all the web services, web sites, Batch applications.

Automated tasks as a part of continuous deployment or integration for all the applications.

Installed Jenkins and created a master and slave configuration to implement multiple parallel builds through a build farm.

Hands on experience in installing and administrating CI tools like Jenkins, GIT, TFS.

Worked exclusively on making applications more scalable and highly available system in Azure (load balancing) with full automation.

Merging all developer working copies with shared mainline server for continuous integration.

Troubleshooting CI and CD tasks for the feature teams in the process of automation.

Microsoft Corporation, Redmond, WA

Allyis, WA

March’16 – Feb’17

Service Engineer2


Worked as a Service Engineer 2 with MCKP Team within Microsoft Corporation.

Responsible for the ongoing maintenance, security, and availability of new Windows based infrastructure based on business requirements and adhering to tight operations, security, and procedural models. Implement new patching processes and recommend how properties can improve.

Participation in Server Restoration and doing Root Cause Analysis. Consistent support of resolving complex and new technologies issues.

Responsible for the build and implementation of new Windows based infrastructure based on business requirements and adhering to tight operations, security, and procedural models. Assist System Engineers (Tier 3) in new processes, dynamic to MS changing infrastructure.

Worked on clusters both in SQL and frontend.

Worked on Applications hosted on Azure. Worked on failover in traffic manager, subscriptions and many more in Azure.

Worked on Always On Availability Groups, the high availability and disaster recovery solution introduced in SQL Server 2016, and also on Windows Server Failover Clustering

Maintains website which is hosted on both Azure and on premise servers.

Managed and renewed SSL certificates and service account passwords on a scheduled basis.

Organized existing AD objects to assist with day-to-day administration (users, groups, departments, servers, PCs, laptops).

Work with development, App support, and DBA teams to resolve all outstanding issues

Experience writing basic PowerShell scripts for event viewer logs, processes and windows services.

Used Gomez and Keynote for site monitoring.

Configure VIP on F5 and knowledge on GTM Load Balancing and Akamai Load Balancing

Be On-call to provide troubleshooting, maintenance, deployments, break fixes, etc. 24 X 7 X 365

Implementation of standard service requests. Problem resolution and troubleshooting. Handling escalated issues.

T-Mobile Corporation, Bothell, WA

Ignite Sourcing, Texas

Jan’13- March’16

Software Application Support Analyst


Working as a Software Application Support Analyst with Enterprise Test Configuration Management Team within T-Mobile Corporation. Functioned as DevOps Engineer within this team.

Unix/Linux systems administration with configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.

Work closely with the various Testing, Development and DBA teams to review and coordinate new infra changes including version upgrades.

Created and managed Active Directory (AD) users and groups.

Used Jenkins tool for continuous integration.

Maintained Production applications and managed Service-oriented Architecture (SOAs) and metrics performance.

Automated the process for server validations (reboot time, uptime, etc.) after monthly security updates (patching).

Involved in end-to-end troubleshooting for any application slowness/ service interruptions.

Complied code and run regression (bug) tests using Jenkins, Ant tools for build management.

Involved in Scrum team for agile development.

Manage the execution activities for all Infrastructure processes and for supporting the performance tests.

Monitor all activities within the Infrastructure Middle Tier modules.

Handle escalated issues and provide synopsis/root causes.

Report back to Managers about the daily batch execution and issues.

Responsible of developing new tools for automation and improving the daily work.

Provide support for issue resolution and documentation.

Participate in 24 x 7 on call support as part of a scheduled rotation with other team members.

Microsoft Corporation, Redmond, WA

Voltas Consulting, Inc, Texas


Systems Engineer


Working as a Systems Engineer with SharePoint DataCenter Operations Team within Microsoft Corporation.

Build new severs from the scratch, i.e., installing several Operating systems including Windows Server 2003, Windows Server 2008, Windows Server 2008 R2.

System administration (setups/patching/troubleshooting).

Server rebuilds, experience with Windows Server 2003, 2008.

Escalation of issues to Tier 3 that are beyond the capability or scope of Tier 2.

Used SCOM for monitoring various application and infrastructure related alerts.

Used Octopus tool for deploying various web applications & websites on Web Servers.

Used HTTP Watch to capture the trace and investigate any timeouts/ slowness on websites.

Involved in detailed documentation of major releases and changes made to the environment.

Performed monthly windows Live Security Patches using MSN Patch.

Deployed .net applications (various versions) on IIS

Provided Tier-2 support to all applications.

Installed and Configured Secured certificates (VeriSign and Equifax) in web servers and enabled secured (https) transactions

Environment: IIS 6.0/7.0/7.5, Windows Server 2003/2008, SQL server 2008, Hyper-V, SCOM, SCSM, Batch Scripting.

Education: Master’s in Computer Science from International Technological University, 2008

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