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Customer Service Insurance

Location:
Tampa, FL
Salary:
Open
Posted:
February 23, 2020

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Resume:

PHYLLIS BOWDEN

Tampa, FL · 813-***-****

Experienced and motivated individual with an exceptional track record over the previous years. Wanting to use my provide a superior experience to provide a great customer experience to clients

EXPERIENCE

MARCH 2011 – DECEMBER 2019

INSURANCE/CUSTOMER SERVICE, kindred

Verified new patient information in order to determine their qualification for benefits

Performed collection calls for copayments based on patient’s health plan.

Gathered and recorded all necessary financial information for documentation of hospital procedures or stays

Carried out insurance billing claims and submit to companies for payment

Performed preparation for work Assignment of Benefits (AOB)

Recognized and adhered to all CMS, JCAHO, and HIPPAA requirements when validating the hospital account.

Contacted family members and patients regarding their insurance information

Contacted physicians regarding patients benefit information

NOVEMBER 2002 TO DECEMBER 2010

INSURANCE VERIFICATION COORDINATOR/QUALITY ASSURANCE, ccs medical

Verified new patient information in order to determine their qualifications for benefits

Corresponded with patients daily to rectify insurance claims and benefits

Contacted insurance companies to obtain accurate benefits for patients

Performed collection calls for co payments

Completed data input in a timely fashion

Received all paperwork on new patients and determined their benefits eligibility

EDUCATION

JUNE 1992

BUSINESS ADMINISTRATION, webster state university

JUNE 1980

ASSOCIATE IF SCIENCE IN BUSINNES ADMINSTRATION, lawson state college

SKILLS

PowerPoint

Word

Excel

Multi-line phone

List one of your strengths



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