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IT Project Manager

Fayetteville, NC
March 12, 2020

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Ramteja Motupalli

Certified Professional Scrum Master (PSM-1)

Certified Scrum Master (CSM)

Professional Summary:

Senior Project Manager/Scrum Master with 9 years of IT experience in leading multiple concurrent IT projects as well as nearly 2 years of experience serving as a Scrum Master within a SAFe environment (Travelers Indeminity Company from 2018- JUN, 2019).

Coaching Development Team in understanding scrum ceremonies like Sprint planning meetings / Sprint Review Meeting / Sprint Retrospective / Backlog grooming meetings. Coaching Product owner in writing effective user stories.

Consistently successful in delivering discrete deliverables that meet or exceed customer and stakeholder expectations through effective collaboration to define requirements, process flows, test strategies and acceptance criteria.

Develop Process Flow and Work Flow diagrams for the management team to understand the application flow.

Provided support to Project manager with managing change of requirements and monitor project development, timelines and milestones.

Helped with data modeling and defining the conceptual and logical model of the data warehouse.

Experience in creating prototypes, wireframes and UIDD's. Developed use case diagrams, sequence diagrams and activity diagrams.

Proficient in SOA implementation, with a good knowledge of webservices, web methods, XML, WSDL, SOA, XML.

Worked extensively with dimensional modeling, data migration, data transformation, data modeling and performance tuning.

Adapt at writing Data Mapping Documents, Data Transformation Rules, Maintaining Data Dictionary, Data Migration Documents.

Professional Experience:

AdbaKx Inc.

End Client – JP Morgan Chase, Technical Project Manager. 07/19 – Current

Implementation Partner: TCS

Wilmington – DE

Support Data Ingestions from multiple LOB System of Records and Authoritative Data Sources to provision data for consumption by Line of Business applications. Categorized by a tenant structure and also support various use cases for Advanced Analytics and Machine learning by leveraging a custom built ETL framework.

Responsible to deliver data solutions in Big data platforms, work with Data Modeling and Unified Data services Hadoop platform teams to deliver logical and physical data models to enable database and Hive consumption solutions.

Develop and support continuous integrations build and deployment processes which use Jules Jenkins, Arm and Bitbucket.

Build distributed scalable and reliable data pipelines that ingest and process data at scale.

Worked on requests from different Line of Business (LOB) to build the SDLC process.

Implementing big data use-cases using Hadoop ecosystem: Hadoop, Spark, MapReduce, Hive, Impala and Pig.

Work with stakeholders including the Analytics, Machine Learning and product teams to assist with data-related technical issues and support their data infrastructure needs.

Interact with Business Stakeholders and IT LOB partners, Participating in Business product backlog refinement sessions and prioritize backlog.

Convert existing SAS framework to python & Spark Frameworks for the product teams.

Worked as an interface between Business Users and Team for planning, Prioritizing and dependency Management.

Proactively anticipated and planned mitigations for risks, responded and resolved problems as they occur to keep projects on track.

Experienced in problem solving skills with an ability to isolate, deconstruct and resolve Complex Data/ Engineering challenges.

Travalers, Hartford, CT 7/18 – 7/19

Sr. Project Manager / Scrum Master

Facilitated and works with the teams to optimize the flow of work through either a complex team or multiple. Ensured teams progress towards objectives, goals, and commitments.

Coached the teams on: Lean Agile principles and values, SAFe, Scrum and/or Kanban practices.

Participated in Communities of Practice.

Responsible for facilitating team level ceremonies/cadences (e.g. stand-ups, iteration planning/replenishment, and retrospectives), removing impediments to the teams success, and resolving conflict within the team.

Removed teams level impediments and managed dependency.

Managed teams level risks and issues, including but not limited to shielding from scope creep of deliverables, and effective management of stakeholder communications.

Collaborated and works effectively within the teams, with other Scrum Masters, with the Agile Program; and across disciplines, escalating when appropriate.

Promoted teams health, high performance, and maturity, by managing interpersonal conflicts and challenges. Facilitates team(s) continuous improvement activities. Focuses the teams on modern Agile Engineering practices.

Facilitated teams level planning, tracking, measurement/metrics, reporting, and financial management activities; providing visibility to the team and stakeholders and enabling high-quality decision making. Ensured focus on Agile Program and organizational guidelines.

Collaborated with the teams Product Owner to ensure that they are always working on the highest, most valuable piece of work.

Sprint Communication, Kansas City, MO 7/16 – 6/18

Sr Scrum Master

Contact Center-One was one of their product focused on delivering Call Center solutions to various customers across globe. To compete in the market, they wanted to upgrade their product – as part of the project integrated services like IBM Watson, IBM Work Force Optimization and Acqueon for Campaign manager.

Integrating New Features from IBM and Acqueon into existing Cloud Call Center Application.

Facilitated Scrum ceremonies including Daily scrum meetings, Sprint planning, Product Backlog Grooming Sprint review, and Sprint retrospective and involved in every scrum ceremony.

Conducted White Board Sessions to train Scrum Development Team and Product Owner about Scrum Ceremonies.

Facilitated, coached, and guided the organization and teams on values and principles of Agile and Scrum.

Conducted Estimation Training Sessions for the scrum Development team to help them better estimate the efforts required for completing user stories based on Relative Sizing techniques.

Assisted product owner in converting high level requirements EPICS into small User Stories as well as tasks.

Facilitated team Scrum Games to help build a better collaborative environment within the scrum team in retrospective meetings.

Tracked project dependencies outside of the project team's control by attending Scrum of Scrum Meetings.

Experience in prioritizing user stories in backlog grooming sessions that were dependent, escalated the issues as necessary.

Experience in tracking the Velocity and Capacity of the team by maintaining Burn Down and Burn Up Charts.

Experience in value proposition by tracking team progress and KPI’s .

Worked with Product Owner on Artifacts Such as Product Backlog, Spring Backlog, Sprint and Release Burn down.

Provide executive level coaching in Agile techniques and culture.

Facilitate effective internal/external team collaboration and generate enthusiasm among team members and other Agile Coaches.

Experience with integrating with distributed agile teams taking care of different time zones.

Experience in collaborating with QA teams in logging defects and test cases in JIRA.

Planned for sprints by calculating the Estimated Velocity using Commitment driven planning and Velocity driven planning techniques as per the requirements.

Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.

Helped improving the process and practices by identifying improvement areas through retrospective meetings.

Environment: JIRA, Team One, Bugzilla, Unified Communication, Swagger hub, MS Project, J2EE

Key Bank, Brooklyn, OH 8/14 – 6/16

Scrum Master (SAFe framework)

Project: L&T Conversion/Launch

Lord & Taylor is a retail store is a departmental store based in New York. As part of this project, converted over 200K credit card accounts from ADS (Alliance Data Systems Corporation) to Key bank system. As part of this partnership launch, built application, account and statements report to send to 3rd party vendors TSYS and Epsilon.

As part of this project, converted over 200K credit cards to support L&T, one of the enhancements was to differentiate customers and re-issuing Premier Credit Card.

Carried thorough understanding of Agile Values and principles as outlined in Scaled Agile Framework (SAFe) and conducted trainings on it.

Mentored and coached the teams on Agile methodology and Scrum values and process.

Initiated and participated in cross-organization dependencies for/from other scrum teams monitored and tracked PI milestones, and facilitated mitigation of issues and risks.

Worked with onsite and offshore development teams on prioritizing user stories and creation of sprint backlog.

Conducted time boxed daily scrum meeting; facilitated Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn Down Chart using Rally.

Worked with Release Train Engineer (RTE), to facilitate Scrum of Scrum meeting and participated to update the project status and to work on the progress of the project.

Responsible for ensuring User Stories meet the INVEST Criteria and Ready Stories Meet SMART.

Implemented Moscow, Business value based technique for user story prioritization in Product Backlog and Scrum poker, T-shirt sizing for user story estimation in Sprint backlog and assisted in drafting the Scrum Artifacts by collaborating with technical teams and stakeholders.

Proficient using Rally for creating individual/group dashboards, making user stories, creating defects, updating tasks and tracking team's work.

Worked with the product owner and development team in deciding and negotiating the definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI).

Tracked Sprint progress using Sprint Burn down Chart and Burn up Chart.

As experienced Scrum Master anticipated and removed impediments from project team’s path and pushed them to deliver quality results based on schedule.

Effectively handled the Requirement Churn during the sprint cycle and added the PBI to the next sprint.

Improved the Teams efficiency through retrospective feedback by conducting Happy Histogram, silent Writing Technique and made sure that the necessary Improvements are been made for further sprints.

Assisted in removal of impediments and monitoring defect logs, which in turn assist in velocity calculation for superior planning of upcoming sprints.

Worked with API and web services. Good knowledge of soap and restful web services including SOA architecture.

Knowledge and experience with Agile techniques – Automated Testing, User Stories, TDD, Continuous Integration, Testing, Pairing, Agile Games, etc.

Used MS Office extensively (Word, Excel, Access, PowerPoint, Outlook, Project) for calculations, graphs, analysis, presentation and documentation throughout the project.

Environment: Agile-Scrum, Jira, MS-Visio, Java, Jasmine, ODI, MS Visual Studio, IBMDb2, Tableau, MS Office, Rally

Disney, Orlando, FL 5/13 – 7/14

Sr. Business Data Analyst

The Walt Disney Company, commonly known as Disney, is an American diversified multinational mass media and entertainment conglomerate, headquartered at the Walt Disney Studios in Burbank, California.

SCOPE: Worked as a Sr. Data analyst, to create a Sales and Products data mart required for Business Intelligence and reporting purposes.

Experience in data profiling the source systems.

Worked with internal architects and assisting in the development of current and target state enterprise data architectures.

Worked with project team representatives to ensure that logical and physical data models were developed in line with corporate standards and guidelines.

Involved in defining the source to target data mappings, business rules and data definitions.

Experience in defining business engine rules for Orchestration.

Responsible for defining the functional requirement documents for each source to target interface.

Documented, clarify, and communicate requests for change requests with the requestor and coordinate with the development and testing team.

Reverse engineered all the Source Database's using Oracle ODI.

Documented data quality and traceability documents for each source interface.

Designed and implemented data integration modules for Extract/Transform/Load (E-LT) functions.

Involved in data warehouse design.

Analyzed Cost Benefit analysis to stream line the process.

Experience with various E-LT, data ware housing tools and concepts.

Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding.

Worked with internal architects in the development of current and target state data architectures.

Worked with project team representatives to ensure that logical and physical ER/Studio data models were developed in line with corporate standards and guidelines.

Used data analysis techniques to validate business rules and identify low quality missing data in the existing Amgen enterprise data warehouse (EDW).

Environment: Oracle 10g/11g, MS Access, MS Excel, MS Word, MS Outlook, Oracle ODI, Crystal Reports, PowerPoint and SharePoint, J2EE

HRH Next Services, Hyderabad, India 7/11 – 1/13 Scrum Master

SCOPE: HRH Next has evolved from a consumer durables giant with the primary clients including Telecom giants like IDEA (An Aditya Birla Venture) and Vodafone, and banks like Citi group. The project was aimed at providing excellent customer service and satisfaction for a Tele-verification process to confirm the identity of customers.

Mentored and coached the teams on Agile methodology and Scrum values and process.

Collaborated with Lead Architects, Product Manager, and Lead Designer to develop and deliver the best products to as per client requirements.

Initiated and participated in cross-organization dependencies for/from other scrum teams Monitored and tracked PI milestones, and facilitated mitigation of issues and risks.

Collaborated with team to identify & resolve problems and removed impediments/barriers for the team.

Ensured release deliverables were submitted and quality standards defined by the team were consistently met (as per Acceptance Criteria and Definition of Done)

Monitoring the effectiveness of scrum team processes and performance, and collaborate with the team on changes and improvements.

Coordinated with different Scrum Masters channelizing team’s different dependencies.

Supported multiple product teams by tracking inter-team dependencies & ensuring those were being mitigated by working with the Product Owner by maintaining a risk log & creating a plan.

Analyzed the Business Process along with the prior project documentation for the complete understanding of the project and contributed to the Business Process Model re-engineering and optimization.

Supported the Product Owner & the management in creating product roadmap for the product.

Experience with Scrum of scrum to make sure cadence is meet.

Led story writing sessions with an aim of decomposing the scope into epics and user stories with product owner. Also, worked on the acceptance criteria for the developed user stories.

Facilitated prioritization of user stories using MoSCoW & estimation using Planning Poker techniques.

Developed and analyzed the Sprint/Product burndown chart in order to calculate the team's velocity and track sprint progress.

Environment: Agile, JIRA, Remedy, Tableau, UML, XML, MS Office, SharePoint, MS Visio, MS SQL Server, SOAP UI, Postman, Swagger Hub, HP ALM QC 10.

Thompson Reuters, Hyderabad, India 6/09 – 5/11

Business Analyst and Report Developer

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization. Service permission system was one the crucial application which validates and authorizes the orders on Reuter’s products. As a part, we are responsible for developing the new software components and does the production support for the existing application.

Analyzing the Business requirements from clients for the new application, requirements to perform Design, document, develop, test and implementing it accordingly.

Maintain & Support the existing software by handling technical issues or enhancements raised by the client.

As a reviewer, was responsible for reviewing tasks done by team members and peers and make sure the quality product/Solution is deliverable to the customer.

Responsible for the quality procedures to be followed and documented correctly.

Experienced in graphical user interface mockup and website wireframe builder application.

Comfortable generating high and low-level system architecture diagrams and design documentation.

Implement the new components in production and provide production support in the warranty period.

Able to develop the SQL Queries to be executed at database to compare the OBIEE Reports for matching the outputs.

Environment: Waterfall, UML, MS Office, MS Visio, Balsamiq, Oracle, HP Application Life-Cycle Management (ALM), OBIEE.


Bachelor of Technology,Electronics and Communications,Jawaharlal Nehru Technological University, Hyderabad, India,2009.


Professional Scrum Master (Level – 1).

Certified Scrum Master from International Scrum Institute (SMAC).

Business Process Management – UIS.

IT Project Management – UIS .

Business Intelligence – UIS .

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