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Customer Service Front Desk

Grande Prairie, AB, Canada
March 10, 2020

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Marion Zacharias

Grande Prairie,AB


Work Experience

pharmasict assistant

London Drugs - Grande Prairie, AB

June 2015 to Present

mixing compounds, customer service, sending and receiving orders, directing customers in right direction, dealing with prescriptions, counting pills, Cashier

Home Hardware - Grande Prairie, AB

June 2014 to September 2014

Set up and explained new membership contracts.

• Recommended alternative items if product was out of stock

• Replenished supplies, bags and other material at each cash wrap.

• Contacted customer to follow up on orders and inform them of up-coming promotions and events.

• Designed displays to make the stores experience, engaging and reassuring.

• Routinely answered customer questions regarding merchandise and pricing.

• monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

• Directed calls to appropriate individuals and departments. Bartender/housekeeping

Sheriden Lawrence Hotel - Fort Vermilion, AB

February 2012 to August 2012

Fort Vermilion, AB

• Maintained cleanliness and presentation of hotel rooms.

• Recipient of multiple positive reviews acknowledge dedication to excellent customer service.

• Helped drive sales goals and achieve monthly quotes.

• Learned, referenced and applied product knowledge information

• Replenished supplies bags and other material at each cash wrap.

• Washed, dried and folded laundry.

• stalked shelves

• made sure customer needs were met

Front Desk Associate

Grande Prairie Inn - Grande Prairie, AB

November 2008 to November 2009

Asked open- ended questions to asses customer needs.

• Routinely answered customer question regarding merchandise and pricing.

• Monitored cash drawers in multiple stations checkout stations to ensure adequate cash supply.

• Provided on-going guest service.

• Answered a number of calls per day addressing customer inquiries, solving problems and providing information.

• Contacted customer to follow up on reservations

• Investigated and resolved customer inquiries in a timely manner.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.



Polar Gas - Fort Vermilion, AB

December 1996 to July 1997

Assisted customers with food selection, inquiries and order customization request.

• Bagged, box or gift- wrapped sold merchandise per customer's request.

• Maintained cleanliness and presentation of stock room and production floor.

• Organized store merchandise racks by size, style and colour to promote visually appealing environment.

• Designed displays to make the store experience interactive, engaging and reassuring. Education

High School Diploma

Fort Vermilion Public School


Career College

Additional Information


• Quick learner

• Cash flow management

• Strategic sales knowledge

• Credit card processing

• Multi-line phone talent

• Training development aptitude

• strong client relations

• Exceptional communication skills

• Trusted key holder

• Creative problem solver

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