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Customer Service Manager

Location:
Hyderabad, Telangana, India
Posted:
March 09, 2020

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Resume:

RESUME

SABA

H.No.***-D, NRR PURAM COLONY,

SITE-1, BORABANDA, Email Id :adb71y@r.postjobfree.com

HYDERABAD-500018. Contact No.: +91-784*******

CAREER OBJECTIVE:

Looking for a challenging caliber, which extracts my knowledge, talents and skills that helps me and my organization to gain further knowledge EXPERIENCE

Working with HSBC as a Customer Due Diligence analyst in KYC Operations from Jan 2017 till date

ROLES AND RESPONSIBILITIES

Conducting CDD on SCC/PEP clients

• Performing CDD on Retail and High Net worth individual clients

• Obtaining CDD of the clients from Relationship Managers for checking the remittances

• Obtaining documentary evidences for suspicious transactions and approving the transactions

• Periodic review of KYC documents and conduct CDD reviews on a regular basis

• Performing CDD on Low risk/Medium risk/High risk customers

• Periodic review of changes made in Company, Management, business and board members of The corporate clients

• Monitoring the annual KYC and CDD of all clients

• Internet search for obtaining the details of Company (Beta companies link)

• Adhering to OFAC (he Office of Foreign Assets Control) Sanctions CFT

(Combating Financing the Terrorism) and other compliance FUNCTIONAL SKILLS:

● Investigated reviewed and monitored suspicious customers account transaction activities and made recommendations for further review or closure. ROLE: ANTI MONEY LAUNDERING :

● Scrutinizing & verifying the new Relationship opening forms

● Name Screening and Legacy Screening.

● Analysis and Closing Transaction Monitoring alerts.

● Analysis and Closing of alerts in Legacy Screening.

● Organize and conduct training sessions for the new Joiners.

● Handled and resolved queries of Relationship Managers in FCRM (Financial Customer Relationship Management) and Staff Ware within a TAT (Turn around Time) for providing world-class customer Service.

● Screening of transactions which includes inward/outward remittances and account opening.

● Handled Clients Annual KYC review.

● Escalating Pending / Overdue pending cases for Annual KYC review to Branch compliance.

ACHIEVEMENTS :

● Maintaining 100% Accuracy right from the time of my production

● Received many appreciation mails from senior leadership team for my nature of work.

● Recognized as Quick Learner and an Asset of the Process by the Manager.

● Got the Responsibility in supporting backup for team for making work done EDUCATIONAL QUALIFICATIONS

2014-2016 : M.B.A (HR & Finance)-St.Xavier’s PG College(OU) 2011-2014 :B.Com(Comp): Don Bosco Degree College(OU) 2009-2011 : Intermediate (MEC): MNR Junior College (Board Of Intermediate) 2008-2009: (SSC) St.Josephs High School(Board of School Secondary Education TECHNICAL SKILLS:

● MS Office.

● ADCA (Advance diploma computer application)

● Basic Computer Knowledge.

Value Additions :

● Ability to learn & apply new techniques.

● Ability to work in a team.

● Ability to handle Stress.

● Ability to work under time bounded Environment.

PERSONAL PROFILE:

Name : SABA

Father’s Name :MD. SAMIUDDIN

Date of Birth. :8th January, 1994.

Nationality : Indian.

Languages Known : English, Hindi and Telugu

Marital Status : Single

Religion : Islam

Date: (SABA)



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