Name Lawrence Gikunda Muriungi
Profession: Trainer, a Banker, Marketer, a Financial Consultant, Branch /Agency manager and Business manager/Marketing manager.
Address: P.O. Box 105701, 00101, NAIROBI
Marital Status: Married
To become top in management and an international business consultant.
Key Qualifications and Competencies:
Mr. Lawrence is a trained marketer and an experienced Banker, Manager, a Marketer, Trainer and a Consultant in Standard Chartered Bank of Kenya, Sales Manager - Old Mutual, Unit Manager - Britam, Agency Manager Jubilee Insurance, Business Manager-Meru FM Mediamax Network Kenya ltd& Marketing manager - Weru TV.
He is a trained from Kenya Methodist University in business administration marketing and wide experience in banking, insurance and media industry
He is highly organized and able to prioritize activities and work with minimum supervision.
He is Flexible and adaptable to different situations. Has ability to work and remain calm and focused under pressure.
He is proactive and a Team player. Self-motivated and result oriented, aspiring to work in an organization that promotes quality and teamwork in service.
Ability to offer leadership, training and evaluation, communicate clearly verbally and in writing when interpreting and explaining information relating to business plans, strategy, product benefits, service provision.
Has an ability to offer and demonstrate leadership especially in business environment and a high degree of attested moral and social integrity and accountability with high degree of stewardship of resources.
Has passion for excellence, strong work ethics, and commitment for continual improvement and is a result oriented. With this long experience working in the banking sector, insurance and media industry. I have the ability to attract more clients to the new company, manage them to create a mutual relationship between them and the company. Identify ways to cut the cost thus helping the company in being efficiency.
He has the ability to follow and influence the changes that are taking place in technology, media and the financial sector and their effects to the banking, insurance and media sector and is able to offer appropriate advice to the company and the clients respectively.
Bachelor Degree in Business Administration, Marketing, Kenya Methodist University
Diploma in Business Administration and Office Management.
Diploma in Theology and Leadership - St.Paul’s university -Kikuyu campus.
October 2017 – to date Agency Manager Jubilee Insurance
2015 -to Sep 2017 – Business Manager Mediamax Network Kenya ltd &Weru TV.
2013 –To -2015 June –Unit Manager Britam (British American Insurance)
2013 – August 2013 –Sales Manager old Mutual
2006 - To 2013: - Standard Chartered Bank of Kenya Limited: Relationship Manager
2003 – To 2006: ICEA LION Insurance
Insurance sales, Financial Consultant/Relationship Manager, Sales Manager, Business/ Marketing Manager/Agency Manager
Roles-Leadership, Management, Sales, Services, controls and Marketing.
AGENCY MANAGER – JUBILEE INSURANCE
Managing an agency in Jubilee insurance a sales team of 120 financial advisors) who do all portfolios of insurance. General insurance, Life insurance, medical insurance, pension &Annuity.
Lead, motivate, and continuously develop a credible high performing team.
Maintain the quality of portfolio within stipulated internal and regulatory parameters.
Leading unit managers and helping in recruitment and training
Build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators and other stakeholders, to drive the development and delivery of business solutions.
Accomplishes marketing and sales human resource objective by recruiting, selecting, orienting, training, couching and disciplining employees.
Effectively manage all the agency staff and unit managers in the region.
Communicating job expectations, planning, monitoring sales and promoting team work.
Maintain high ethical standards of behavior in sales and marketing
Development and execution of marketing strategies and action plan for the agency and region.
Presentation of the company’s products and services to prospective clients and at key marketing events.
Review weekly intelligence reports from the market regions and ensure there are set priorities for the month and progress for the same.
Identifying and pursuing sales opportunities and converting sales referrals from the fields and branch sales pipeline into actual sales. This led to the growth in the customers’ base through the increment in the penetration levels of the company’s assets and liabilities.
Ensuring an excellent customer experience during the presentation and business application, documentation processes as well as offering any other services.
BUSINESS & MARKETING MANAGER: Mediamax network ltd and Weru TV.
Accomplishes marketing and sales human resource objective by
Recruiting, selecting, orienting, training, couching and disciplining employees.
Communicating job expectations, planning, monitoring sales and promoting team work.
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing actions plan
Identifying marketing opportunities by identifying customer needs defining markets, competitor’s share and competitor’s strengths and weakness forecasting projected business.
Developing new business, maintain strong relationships and growing existing business.
Develop and achieve the advertising, sponsoring and production income targets of the stations and to solicit the purchase of airtime, program sponsorship and in-house produced advertisements.
Operate the booking system and prepare traffic schedule for integration with program scheduling Recruit, train and manage sales executives and to provide the Finance Office with requisite information to facilitate invoicing and proper records of sales
RELATIONSHIP MANAGER / PERSONAL FINANCIAL CONSULTANT: Standard Chartered Bank.
I worked in standard chartered bank for more than 7 years in various capacity.
Developing strategies and business for the branch by building corporate relationships with companies in our catchment area.
Ensuring that customers due diligence, regulatory requirements and ant - money laundering policies of the Central Bank of Kenya, Financial Services Authority and the group are applied when selling products and proper completion of checklist.
Ensuring that my portfolio of the customers / revenue grew by always cross selling of the bank’s products to the existing customers and attracting new ones. This led to increase the bank’s revenue by reducing the costs for offering the services / products.
Continuously communicating with all my customers within my portfolio to analyze their needs in order to help the product development department to cater for their dynamic needs by developing new and attractive products or services and making improvements on the existing ones to capture customers’ needs.
Helping the bank to become more competitive by ensuring that we maintain and expand our market share by countering the effects of our major competitors.
Managing meetings and process of presentation organized for the clients in my catchment.
Undertaking and support pitching for new business from existing database of Branch customers
Research, propose and champion mortgage solutions for the Branch customers as well as ensuring product and Income targets are met.
Monitor and provide feedback to Business line leadership on competitor product activity,
TEAM LEADER/ SALES SUPERVISOR-Standard Chartered Bank
Having done my sales very well, I was given a role of supervising a team of 15 people.
Provide and analyse product income data/information for Business line leadership
Handling of inquiries on mortgage sales from Co-operatives customers & assigned branches and review of new applications
Monitor adherence to agreed product pricing strategy
Champion implementation of new products by: Engaging relevant stakeholders, Building a business case, Completing all product testing, Building a detailed implementation plan, Closely monitoring implementation
Liaise with mortgage Sales teams and Credit Operations, regularly reviewing all operational standards for product profitability, and identifying skills gaps.
Review and feedback into customer satisfaction surveys, responding to customer Product complaints raised by Branch division
Liaise with Sales teams to design and deliver appropriate training, and give input into sales strategies for Branch customers.
SALES MANGER, UNIT MANAGER, FINANCIAL ADVISOR- OLD MUTUAL, BRITAM, ICEA LION EA.
Accomplishes marketing and sales human resource objective by recruiting, selecting, orienting, training, couching and disciplining sales team.
Effectively manage all lines of business and agents in the unit.
Identifying and pursuing sales opportunities and converting sales referrals from the fields and sales pipeline into actual sales. This led to the growth in the customers’ base through the increment in the penetration levels of the company’s assets and liabilities.
Selling life insurance policies and building long term relationships with clients.
Achievements in institutions I worked for;
- I have consistently exceeded my management and sales targets by more than 100%. I have always generated revenue from my customers’ portfolio by more than 50% year in year out for the last 12 years.
- Leading a very successful team in Jubilee - when I joined the team it was second last but today it is a leading team in Jubilee.
–I was rated as the Best sales staff in Africa 2008 in Standard Chartered Bank-PIL
- Recruited a successful sales team in old mutual Kenya in less than six Months.
-when I joined mediamax k24 had only 3 adverts and I left when it was no.3 in the media industry and Meru FM best vernacular radio in Mt.kenya region.
- I started a very successful sales and marketing team for Weru TV in less than a year and Weru TV and FM radio is the best in Mt Kenya east. (Am very strong in recruitment, leading and mentoring.)
- I grew from an Insurance Agent - Direct Sales Representative -New Business Officer - Personal Financial Consultant - Relationship manager - Mortgage specialist roles in the bank - Sales Manager and unit, branch/agency manager, business/marketing manager and agency manager for all lines of insurance portfolios i.e. Life,General, medical pensions and annuities.
Trainings and workshops attended.
I have participated in various trainings that are offered by the bank, the related organizations such as the Kenya Bankers Association,financial and money market trainings among others.
Participated in the United Nations Industrial Development Organization’s Investor Survey training: - 4th – 9th April 2010.
Certificate of professional (COP) in insurance from Kenya school of insurance.
Leadership & management workshops and trained as trainer of trainers (TOT).2003-2004
I am the chairman of men’s welfare Association- Jubilee insurance(2017 –to date
Patron of benchmark and strategy committee of PCEA Thome church (2016 – to date
Patron of discipline, time management and welfare in Britam (2014 – to 2015
Chairman Upper hill standard chartered bank branch welfare( 2010 to 2013)
President of New Business Officers - standard chartered bank. (September 2008 - 2010).
PCEA Regional youth leader- Nairobi evangelism Pastoral Council: (2004 – 2007).
Teaching and Motivation.
Reading and research
Listening to music and reading the bible
Traveling, meeting new people and experiencing new challenges.
Certificate of customer charter.
Certificate of professional in insurance (COP)
Public speaking, leadership and mentorship
Proficiency in computer Applications (Ms Office Suite): - 2003
Other Competencies: Driving
Group human Resource manager
Mediamax network Kenya ltd
P.O BOX 304**-*****
Head of Retail Banking,
Barclays bank of Kenya
P.O. BOX 301**-*****
Telephone 020 - 390000
Mr. Joseph Gathogo
General Manager Sanlam insurance
Jubilee Insurance Company
P.O BOX 44041 – 00100
Tel. 020 513820
Francis Muli Mutwangao
P.O BOX 4951 - 00100