GLADDY FRANCIS D’CRUZ
302-***-**** email@example.com linkedin.com/in/gladdyf
DIRECTOR ENTERPRISE / IT SYSTEMS – ERP
Performance-driven professional with over 20 years of experience in Operational excellence in ERP Applications and ancillary business applications management within mid to large enterprises.
Adept in Technology strategy, delivery, and operations in pursuit of driving innovation and enhancing business processes.
A result-oriented professional with several years of hands-on experience leadership experience, having led several teams of technical and functional resources.
Have performed the roles as a Director of ERP / Sr. Manager and lead several high visibility ERP systems implementations (SAP/Peoplesoft/Oracle EBS), Digital Transformation and System upgrades.
Technically well versed in PeopleSoft / Hyperion / TIBCO/ Payroll ADP/ SAP Concur Implementation / SAP GRC10.1 on HANA DB / Salesforce and Oracle EBS (R12).
Managed SOW / MSA for Vendor Selections of value up from 1 - 2.5 million / Vendor Management / Departmental Budgets
Extensive Leadership and mentoring skills/ People management/Assembling and managing large project teams, Managing offshore and Onsite Consultants for day to day operational activities.
Excelled in building high-performance teams and implementing continuous improvement programs
Distinction of interacting with and managing CEO level global stakeholders & framing outcome-driven distributed global delivery model.
Strategic/ Corporate Planning, Turnaround Management, New Ventures/ Projects, Due Diligence, Corporate Governance, Business Process Review, Change Management, Systems Implementation, People Management, Resource Optimization, Recruitment and Training, Team Management, Project Implementation, Budgeting, and Cost Management.
An effective communicator & team leader combined with a flexible & detail-oriented attitude with ability to interact effectively with people of diverse nationalities across the globe and support and sustain a positive work environment towards the accomplishment of organizational goals. Strong negotiator with strong analytical, problem solving and organizational skills
Expertise in setting up and managing business operations that require deep understanding of critical business drivers in multiple markets and industries; highly successful in building relationships with upper-level decision-makers, technology partners, and external service providers.
Financial Systems/ERP- GL/AP/EXP/PO/IN/AR/Expense Management/ System Security and internal Audit Controls.
Possess expertise in ERP (SAP/Peoplesoft) Architecture, technology assessments, infrastructure, database systems, performance tuning, support, and operational management and troubleshooting.
Managing mid to large Projects Teams / timelines / Recruitment / User Trainings.
Software Development and Configuration, Performance Improvement, Process Reengineering, Global Implementations, Production Support, Systems Administration, Programmer Development, Functional Analysis, Quality Management, Sarbanes-Oxley SOX, GDPR, HIPAA. and SOC Controls.
Strong Integration knowledge of service-oriented architecture (SOA), specifically ERP Integration, Web services (IB, JSON, SOAP, REST using TIBCO).
Possess commercial acumen and P&L accountability with an understanding of program management methods.
Spearheaded several Enterprise Resource Planning Projects (SAP-GRC/PeopleSoft/ Oracle EBS/SAP Concur Implementations). Implemented Salesforce Solution– Contract Management Module on SaaS with integration to ERP Environment. Implemented SAP GRC 10.1 with HANA DB
Successfully created completed multiple PeopleSoft ERP implementations and upgrades, including functionality testing, on-line performance testing, batch performance testing, network / infrastructure testing, and parallel testing.
Implemented Oracle EBS R12 System for the EU market for the company.
Managed the move to Oracle OCI Cloud for PeopleSoft ERP Financials and HR.
First in the Industry to Connect SAP GRC to Non SAP ERP like PeopleSoft using greenlight adapters.
Implemented MEDISPEND and integrated it with SAP Concur for SEC Reporting.
Implemented SAP Concur for US and Europe entities.
TIBCO Integration was used for all above Integration using API messaging and AWS Gateway for messaging server.
Titan Technologies Inc. – Director Enterprise IT 2019 - Date
Managed deployment of SaaS solution for Case Management Systems
Managing a team of 8 staff and vendor resources (For Application Development and Cloud Deployment).
Managing SLA and Cloud Resource consumptions for several client deployments.
Managed SharePoint and Office 365 Deployments.
Incyte Pharmaceuticals, as Assistant Director ERP 2015 – 2019
Managed PeopleSoft / Hyperion / Oracle EBS R12 System for Europe / SAP Concur
and SAP GRC 10.1 with HANA DB (Offshore/ Onsite Support with over 30+ Direct Reports).
Directed the Enterprise PeopleSoft / Oracle EBS Team for HR and Financials.
Managed Oracle EBS System Upgrade project for Europe Office and managed a team of 10 supporting users in Europe through a support vendor.
Managed the Hyperion System for Financials Budgeting and Reporting for US and Europe.
Played a vital role in Project Management for in-house projects and the IT department to adhere to SOX / SOC standards. Implemented GDPR compliance for European business units.
Start to End Implementation for SAP Concur and SAP GRC 10.1 for PeopleSoft with HANA database, from initiation of Charter for the project to the selection of vendors / Licences / roll-out of project, involved in Design / Fit Gap from a management perspective
Led Production Support for both PeopleSoft / Oracle EBS / Hyperion / TIBCO / SAP GRC and SAP Concur. Also responsible for several third party applications used for Financials and HR.
Exelon Corp. Chicago, as PeopleSoft Manager Architect 2012 – 2015
Managed a team of Application developers, Database Admins and System Admins for the Day to day Support for PeopleSoft Production Environment and Systems Administration.
Managed Several Peoplesoft Version and patch Upgrade projects. Managed 3rd party application integration support.
Conde Nast Publications as Sr. PeopleSoft Technical Manager 2003 – 2011
Handled the Day to day Support for PeopleSoft Production Environments.
Managed Several Peoplesoft Version Upgrade projects.
Lead team of Peoplesoft functional and technical resources in the areas of architecture (end-to-end), infrastructure sizing, administration (i.e., installation, configuration, upgrade, pre and post production maintenance, troubleshooting and performance tuning)
Managed Applications Oracle & SQL Server databases, PeopleSoft’s Tuxedo based middle tier application server and web servers.
Migration from Lawson System (Main Frame) to PeopleSoft ERP
Peoplesoft Consultant- 1999- 2003
PMP - Project Management Professional (University of Delaware, USA - 2012)
Bachelor of Commerce (Finance) from University of Mumbai, India
Diploma in Computer Science from DISL Community College, Mumbai, India
15+ courses in Oracle Education Centres, various destinations in the US (Various Technical and Functional Modules in PeopleSoft and Oracle DB)
SAP GRC 10.1 Training with SAP America GRC100 / GRC 300
Director with the Indian Association of Delaware a Non-Profit organization from 2010-2012
US Citizen Open to relocation References provided after initial interviews