Tabernacle, New Jersey *****
609-***-**** email@example.com linkedin.com/in/imelda-odell-3522356
Senior Administrative Professional
Dynamic Senior Executive Assistant with over 20 years of experience supporting a CIO and other senior level executives in the utilities and banking industries. Strong background in creating efficient office environments, negotiations and building / leveraging professional relationships. Recognized for communicating effectively at all organizational levels, which promotes getting things done. Strong
MS Office skills, interpersonal and influencing skills, schedule coordination, meetings minutes, travel and logistics. Skills include:
Leadership MS-Office Share Point Outlook QuickBooks Office Management Problem Solving
Meeting / Event Planning Process Improvement Training Supervision Employee Development
American Water, Camden, NJ 12/2015 – 10/2019
Operations Specialist (2018 – 2019)
Provided administrative support, maintained calendars, planned and scheduled meetings, travel itineraries, expense management: invoices/credit cards/contract, payroll processing and management. Managed share point site and department shared drive, created/edited Word documents, Excel spreadsheets, PowerPoint presentations for management, executive senior leadership and/or board members internally and externally of the company for the Vice President of Internal Audit and the department. Committee Member & Ambassador for Health, Safety & Security.
Created Internal Audit Report Editing Version Control Process and Power Point Master Slide Format, created an Internal Audit Report Deck Template to ensure formatting content consistency.
Led the Employee Engagement Program & events in Corporate Headquarters for 750 employees, which included exceeding a fundraising goal of $50,000 by 50%.
Executive Assistant to Chief Digital Technology Enablement (2015 – 2018)
Provided high-level administrative support to the Vice President and CDTEO. Calendar management, scheduled meetings, arranged and secured meeting locations, facilitated meetings, prepared meeting agendas and minutes. Created/edited Word documents, Excel spreadsheets, PowerPoint presentations for management, managed expense reporting, arranged company dinners and other corporate functions, arranged travel itineraries, transportation, lodging and meeting accommodations.
Supervised an administrative team of two, providing guidance and training while delegating tasks.
Led the Employee Engagement Program & events, including planning and communicating.
Served as the lead for Health, Safety & Security at a facility housing over 350 employees, and as a committee member for Project Camden Headquarters HQO Food Service.
Created conference room and reception desk policy & procedures.
TD Bank, Mount Laurel, NJ 06/2002 – 06/2015
Administrative Supervisor II, Assistant Vice President (2013 – 2015)
Provided high-level administrative support to the CIO/Executive Suite Team and Senior Vice President. Calendar management, scheduled meetings and secured locations, facilitated meetings, prepared meeting agendas and minutes, arranged corporate functions, including travel itineraries, transportation, lodging and meeting accommodations. Expense management/invoices/credit cards/contracts, payroll processing and management, managed share point site, created/edited Word documents, Excel spreadsheets, PowerPoint presentations.
Imelda Odell 609-***-**** firstname.lastname@example.org Page 2
Reduced expenses 2014 Calendar Year for the Information Technology Department’s Contracts/Projects/Events and provided improved service without impacting quality.
Created and implemented a Share Point Senior Leadership site for content management and collaboration, which assisted in reduced printing costs.
Reduced printing costs in conjunction with TD Bank’s “Go Green” campaign by employing digital deliverables.
Improved consistencies of organic growth for deliverables by 80% by decreasing document printing by identifying opportunities i.e. Share Point site.
Chaired the “WOW! Service to You Committee” and “Home/Work Life Balance Program” which included ways to improve, motivate and maintain employee morale.
Managed Administrative Office Team of 9 employees to include the Concierge Desk,
providing oversight of work assignments, training and completion of mid-year and year-end evaluations. Created and implemented conference room policy & procedures.
Sr. Executive Administrative Assistant II to the CIO (2011 – 2013)
Provided high-level administrative support to the CIO & Leadership Team. Calendar management, scheduled meetings, arranged and secured meeting locations; facilitated meetings; meeting agendas, meeting minutes. Expense management-invoices/credit cards/contracts, payroll processing and management, managed share point site, created/edited Word documents, Excel spreadsheets, PowerPoint presentations. Arranged company dinners and other corporate functions, travel, itineraries, transportation and lodging.
Assisted key executives with new and different requests; exploring opportunities to add value to job accomplishments.
Served as liaison between key executives and the CIO.
Provided direction/supervision, interviewing, hiring and on boarding of Administrative Office Team.
Project Coordinator (2002 – 2011)
Provided Event Planning & Execution Expertise for Employee Engagement Events and Activities - Liaison for corporate footprint in offices from Maine to Florida. Created and coordinated “Employee Engagement” events and WOW! Service campaigns, orientations, patrols and brigades, managed giveaways and on-line Reward/Prize website. Presented to large audiences. Managed Employee WOW! Rewards Recognition Program.
Supervised development, training and support of cultural marketing initiatives that contributed to company performance.
Facilitated Employee Traditions classes to help new and existing employees understand the company's vision, mission, organizational structure and culture.
Trained and supervised summer interns to ensure that the experience was educational.
Participated in design, development and implementation of customer support databases, which were used by customer service agents for success with effective tools.
Associate Degree, Service Leadership in Hospitality Management Industry
Burlington County College, Pemberton, NJ
High School Diploma, Business Pemberton High School/Business Administration
Pemberton Township High School, Pemberton, NJ
Microsoft Office Certification, State of NJ, (03/2020)