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IT SUPPORT OFFICER

Location:
Casablanca, Grand Casablanca, Morocco
Posted:
December 04, 2019

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Resume:

Rkia Ouzirar

002*********** – adazyb@r.postjobfree.com – LinkedIn: Ouzirar Rkia – Skype : Ouzirar.rkia

Casablanca – Morocco

SUMMARY OF QUALIFICATION

Over 6Years as an IT System and Network Administrator

Strong background in administration, network, management, and support

Proven skills in support, solving IT problems, team-worker, good listener, benchmark

Able to work in different places

Bilingual in English and French

Certified CCNA/ MSCE/ SQL/ BACHELOR

Proficient in Office / Windows server 2012/ Machine Manager/ Hyper V/ office 365/ Active directory/ SCCM/Java/ MySQL/ PHP

PROFFESIONAL EXPERIENCES

IT Support Officer

NEXtCare, Casablanca, Morocco 2018- present

company specializes in providing complete health insurance management and administration services to healthcare payers

Develop customer needs and functional and technical specifications in collaboration with the trades.

Encrypt projects and provide a technical/financial proposal

Ensure coordination between trades and technical teams (Network, Workplace, Security.)

Setting up a print and file server through a qnap

troubleshooting of the local office network switches and firewall

Provide internal IT, hardware and application support

Provide hardware and software support on employee systems

Support agent

GFI, Casablanca, Morocco 2016 -2018

French digital services company

Analyze customer-reported malfunctions

Monitor "Level 2-Level3" operations and interventions.

Ensure customer satisfaction through participation in monitoring committees, advocate working methods to make equipment more reliable, reduce malfunctions and improve equipment performance

Remote support Level2

Capgemini, Casablanca, Morocco 2013 -2016

digital services company

In charge of setting up the installation and setting up the servers, Access Rights Management

Management of the computer fleet (PC, printer, scanner...)

Management of the "Windows XP to Windows 7" computer systems migration project

Technical Support

Intelcia 2011 -2013

Call center

Software installation, Operating Systems, Peripherals

help users solve their technical problems

002**-*********- adazyb@r.postjobfree.com



Contact this candidate