Kimberly A Robertson

adamv9@r.postjobfree.com ● 484-***-****

Education

University of Phoenix Masters of Information Systems

Old Dominion University Norfolk, VA Bachelor of Science in Business Administration (MIS)

Delaware Technical and Community

Solutions-oriented professional with technical background and business education combined to achieve organizational objectives. Extensive experience collaborating with internal and external clients’, assessing their needs and delivering results.

Professional Experience

PECO Associate Business Analyst 7/22/2013 - 7/2018

oHigh Bill

Provided second level support to field techs, customers, and internal customers

PUC required Written Utility Reports (WRUR) ORAL Utility Reports (ORUR).

Essential documentation on customer account includes suspending charges, coding accounts. Maintain tracking of fielded appointments to ensure within guidelines of Public Utility Commission (PUC).

Documentation, training

Scheduling field appointments

Developing storage method for documentation

Used access queries to extract data used in process

Used excel to import data for process

oConnect Pending Project- used SDLC across departments collaborating to connect accounts

Determined cause and solution of incomplete connects

$2M generated revenue

oUAT COCO PROJECT QA TESTING created and executed test case scenarios on Qa system. Noted defects. Passed correct code. Assisted coworkers in UAT process. Educated users of new procedures for CIMS and technicians CAD

o2015 Diversity and Inclusion Team

oDSO Secondary Coordinator (Team A) for storm duty-gathered statistics for outages as support to management. Alerted teams of strategy during storm and monitored adherence to strategic plan.

PECO (Innovative Systems Group) Business Analyst II 5/2012- 07/22/2013

oCIM (Consumption on Inactive Accounts)

Produced KPI reports utilizing Access macros and query, Excel and pivot tables, Hyperion, and the Tracker database.

Assigned accounts to team

Successfully connected over 700 accounts and disrupted over 400 accounts.

Set record lows and continue to improve on processes and procedures to further reduce the inactive account consumption.

Liaison to INCOHO CIM underground accounts, and associated account data. Instrumental in connecting over 29 INCOHO accounts and back billing those accounts for a total of over $134,704 in revenue for PECO

oProcessed Work Flow Manager (WFM) including DNAC meter status invalid, DNAC other completion, Cell-net CIMS data issues, Complete Change Meter Only

Kimberly A Robertson

adamv9@r.postjobfree.com ● 484-***-****

Synthes Product Data Management Project Support 2/2011 – 9/2011

oProject member of data translation team with the objective to provide enhanced visibility for users and improve the change control process.

oProvided support of the data translation project to sync data gathered from JDE system, Pro/Intralink, and Product View. The results were recorded on EXCEL; the spreadsheets were initially created using Show Case Query and maintained through daily reports.

oThe Metrics from the project were recorded on a Dashboard including deliverables, percentages complete, and graphical representations of progress for executive reporting.

oCreated and maintained project documentation. Data (CPD Approval Metrics) was imported from the Windchill database into an Excel spreadsheet. A series of calculations of the data producing graphics depicting comparative data presented to executives. Trained for CIA and Windchill

Alman Coins & Collectibles Aston, PA 5/2006 – 5/2011

Retail & Business Manager

oDirect sales, marketing, distribution, numismatic needs for customers by forecasting and managing all financial and economic aspects of the coin book and supply business. Escalated business to new markets and increased sales in currents markets

oGained the customer’ loyalty and trust by providing outstanding service and products in targeted markets. Served as a reliable resource for matters concerning numismatic in storing, buying, selling, and education.

MBNA / Bank of America (PSI) Newark, DE 8/2003-5/2006

Application Installation Engineer / Change Management Coordinator

oApplication Installation Engineer servicing software application development groups (i.e. to J2EE (online banking), SQL, SYBASE, INFORMIX, Oracle database, Oracle financials), for their code promotion into UAT and production environments. Utilized production implementation planning sessions to ensure all corporate IT initiatives were met and following the correct processes according to established Change Management procedures. Maintained accurate documentation and databases used to track progress and issues.

oChange Management tracked tickets for code changes of software application development groups. Worked queues to determined accuracy of requests’ time, dates, authority, impact, risk, and policy adherence. Accepted, denied, or escalated based on the criteria.

oScheduling mastered Service Center (Peregrine) software to assign application development groups installs to install engineers assuring the Change Management procedures were followed.

Tools: Expert in Microsoft Office System (including Word, Excel, PowerPoint, Access, Outlook, Visio, and Project), SharePoint, Tracker, CIMS, Hyperion, Mr. Webb

Kimberly A Robertson

adamv9@r.postjobfree.com ● 484-***-****

Other experience

oSDLC used to plan analyze design develop implement and maintain below COBOL/jcl and process improvements

oCOBOL programmer 10 years- design, testing, user acceptance testing, and implementation. VSAM files, translating HEX characters, variable and fixed length files.

oJCL 10 Years - Performed comparisons of Production versus the Test environments.

oProcess Improvement- Improving the standard data flows between clients.

oManagement - team of 3-7 in over 30 client data conversions- mentoring, motivation, training, and resource allocation and assessment for development of team

oOperations- scheduled CRON jobs, developed, maintained and ran batch jobs

oAS/400-Maintained 20+ banks ASI matrix for check sorter. Improved data flow from AS/400 to mainframe. Solved capacity issues of accumulation of data

oDisaster Recovery- Coordinated backup of system and performed system and date recovery at the centers

oAS/400 system administrator- IPL, upgrades, installation of PTF, operating System configuration, maintenance/enhancements, and backups and recovery of data, settings, and software

oData Conversions-30 client data conversion

oSystem Conversions-mainframe to Unix

oSQL coding of UB92 to populate form

oScripting to run procedures (pearl, sql)

oFTP- (TCP/IP) Established File Transfer Protocol for all external clients

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