Mark E. Templeton
Driver/ Customer Support /DataBase
Energetic, resourceful, and self-motivated individual with strong qualifications and training to support activities and projects requiring technical, database, problem solving, analytical, and communication abilities. Skilled at performing effectively both independently and as part of a team in demanding and deadline-driven environments to complete assigned projects, produce significant contributions, and accomplish goals. Demonstrate excellent interpersonal skills while building and maintaining positive working relationships with individuals at all levels.
Highlight of Strengths
Analytical, innovative, and dedicated to improving both knowledge and skills.
Competent to work in technical environments while skillfully managing multiple tasks/duties simultaneously.
Quickly learn and master new enviroments and tools.
Solid reputation for reliability and accountability and for maintaining a high level of work quality and output.
Skills and Capabilities
§ Professional Driver § Creative and Analytical Thinking § Analyzing / Resolving Problems
§ Customer Orientated § Applications/Databases/Systems
§ Database Design / Development § Writing SQL Queries/Commands § Extracting / Manipulating Data
Associate of Biblical Studies, Tripp Bible Institute – School of Biblical Studies, Marion, NC
Training / Certificates / Technology:
Basic SQL, SQL Essential Training, SQL Queries for Mere Mortals, Learning Database Essentials, Microsoft Access and VBA in Access, Demystifying Databases, Programming for Beginners in SQL and Python, Linux Mint with MariaDB, Operating Systems, Microsoft Office Suite, Applications, Software, Internet, Windows
Customer Support Specialist, East Central Regional Hospital, Augusta, GA 2019 – Present
Held directly accountable for applying initiative, teamwork, and excellent communication and customer service skills while providing a high level of service and support to customers. Fully responsible for working effectively in a fast-paced setting to complete key tasks/responsibilities accurately, thoroughly, and with a sense of urgency.
Exhibit ability to communicate clearly and effectively, use strong coordination and prioritization skills to complete work, and exercise independent judgment and excellent decision making abilities to ensure positive outcomes.
Quickly address customer needs/requests, resolve any issues or concerns in a timely manner, adhere to customer service standards and procedures, and provide additional assistance as needed to ensure customer satisfaction.
Established a reputation for professionalism, efficiency, and reliability, consistently maintaining a high level of productivity, and for accepting new tasks and duties with a positive, cooperative, and team-oriented attitude.
Demonstrate exceptional organization, facilitation, and time management skills with ability to prioritize tasks while using excellent interpersonal skills to work effectively with team members, customers, and management.
Recognized by management for anticipating problems and presenting effective solutions/recommendations, team collaboration and cooperation, exceeding work expectations, and consistently delivering outstanding results.
Additional Experience: Customer Support/Driver, Groome Transportation, Augusta, GA (2017 – 2019), Realtor, ERA Sunrise Realty, Augusta, GA (2016 – 2017), Professional Driver, Transforce, Clarksville, TN (2013 – 2015)