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Executive Assistant Manager

Calgary, AB, Canada
October 17, 2019

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Ronelle Nelson

Office Manager/Executive Assistant

** ****** *** **, ******* AB T3J1J5, Canada


A driven and results-oriented Office Manager and Executive Assistant with over 20 years’ experience. Provides efficient board-level support as well as impeccable client/customer support. Demonstrates excellent organisation, planning and time management. Uses advanced communication skills needed to build trusted and respected relationships at all organisational levels. Actively seeking a new role where a diverse skillset would add value to the business and a dedication to high-quality work is essential.


ADMINISTRATIVE & EXECUTIVE ASSISTANT DUTIES: Schedules and plans meetings, prepares information packs and agendas, takes and transcribes minutes. Prepares reports and presentations, documents, and spreadsheets. Manages records and document filing. Organises travel arrangements and manages diaries and calendars. Manages company insurances, prepares government reports and license applications/renewals.

ACCOUNTING & FINANCE: Assists with accounting, auditing, and financial reporting incl. Accounts Payable/Receivable and General Ledger entries. Prepares expense reports, invoices/payments while ensuring the security, integrity, and confidentiality of data is always guaranteed.

OFFICE MANAGEMENT: Supervises the daily tasks of the office and delegates these to team members. Acts as the main interface between management and team. Manages office supplies, and purchase orders for supplies.

PROJECT MANAGEMENT: Organises, schedules and prioritises work to ensure all deadlines are met and quality standards are exceeded. Coordinates various activities to deliver a seamless service.

HR SUPPORT: Manages staff recruitment, and delivers training, coaching and mentoring for junior staff. Prepares Letters of Appointment, and manages Employee Taxes, and T4 submissions. Manages documentation of staff vacation and sick leave, Payroll, and timesheets. Deals with all staff-related legal matters.

CUSTOMER/CLIENT SUPPORT: Acts as the first point of contact for all client inquiries. Ensures that an exceptional level of customer service and support is always delivered.

COMMUNICATION: Manages all correspondence via phone calls, emails, and mail. Interacts and communicates with all parties incl. clients, government officials, senior management, stakeholders, logistics companies.

STAKEHOLDER MANAGEMENT: Interacts with experts on all organisational levels incl. external stakeholders.

DOCUMENTATION & REPORTING: Prepares accurate documentation/reports for senior management.

LANGUAGES: English, Afrikaans

IT PROFICIENCY: Great Plains Accounting System, Microsoft Office, Quickbooks, SAGE, Outlook, Gmail


Calm under pressure Excels in a fast-paced, rapidly changing environment Organised Eager to learn Requires little supervision Analytical thinking Detail- & Results-oriented Teamwork Leadership Communication Empathetic Dependable & Trustworthy Integrity Accountability Problem-solving Own initiative Adaptable & Flexible Emotional Intelligence Service mindset


Supervised the roll-out of improved accounting and financial reporting procedures

Refined purchasing procedures leading to cost savings and faster reconciling processes

Took on various administrative functions of the VP of Operations like liaising with high Government officials, managing license and tenure applications, and insurances for the company


Management Skills for Supervision Levels 1, 2, 3, Thompson Rivers University Executive Education


OFFICE MANAGER/EXECUTIVE ASSISTANT - Coastal Shellfish Corporation, Canada 2016 - Date

A shellfish producer; responsible for managing all office operations and providing executive assistant support; reporting to the CEO/President, duties include:

Acting as the first point of contact for all customers, providing an excellent customer service

Addressing legal issues, tenure applications, government license applications and renewals

Implementing government-imposed changes and corrections to processes and procedures

Managing business insurances, incl. proposal completion and submissions, and liability issues

Performing accounting and financial reporting, incl. Accounts Payable/Receivable and General Ledger entries

Supporting with all administrative functions, incl. managing Employee Taxes, and T4 submissions

Scheduling and organising Board Meetings, preparing board information packs and meeting agendas

Preparing HR reports for quarterly Board Meetings and performing minute taking at meetings

Managing all HR tasks incl. conducting interviews and recruitments, and preparing Letters of Appointment

Dealing with all staff-related legal matters, demonstrating an in-depth knowledge of BC Labour Law

Monitoring and documenting staff vacation and sick leave, and managing Payroll and timesheets

Managing two direct reports - a receptionist and an accounting clerk

OFFICE MANAGER - Haida Wild Seafoods, Canada 2015 - 2016

A seafood wholesale supplier; responsible for the office management; reporting to the GM, duties include:

Supporting Departmental Managers by preparing bi-weekly payroll using Quickbooks

Assisting the company Accountant by preparing invoices/payments using Great Plains Accounting System

Preparing fish slips, and managing payments for commercial fish purchases

Ensuring the security, integrity, and confidentiality of data is always guaranteed

Preparing relevant legal/government documentation for DFO/Haida Fisheries/Salmon Levies

Submitting water/ice samples for pre-season testing, and monitoring the calibration of scales/thermometers

Managing and coordinating the company’s local and international logistics/shipping

Performing inventory checks, purchasing equipment, and supplies as needed

Overseeing the recruitment of new staff, organizing training and induction, and delegation of tasks

Acting as the key contact for all customer correspondence, enquiries, and complaints

Managing all company relationships with fishing lodges, local charter operations, recreational fishermen, suppliers, and government agencies

OFFICE MANAGER/EXECUTIVE ASSISTANT - Coastal Shellfish Corporation, Canada 2012 - 2015

A shellfish producer; responsible for managing all office operations and providing executive assistant support; reporting to the CEO/President, duties include:

Performing all accounting functions, Payroll, bank reconciliations and monthly reports

Assisting with HST/GST Tax Returns and Employee Tax Roll, and managing purchase orders and requisitions


EXECUTIVE PERSONAL ASSISTANT - Grinaker-LTA (Nelson Mandela 2010 World Cup) 2007 - 2008

OFFICE ADMINISTRATOR - Paton & Associates cc (Insurance Brokerage) 2006 - 2006

OFFICE ADMINISTRATOR - Grinaker-LTA (Jet Park, Building/Engineering Contractors) 2003 - 2006


CONTROL ROOM MANAGER - Stallion Security (Pty) Ltd 2001 - 2001



Secretary to the BC Special Olympics Prince Rupert Local 2014 - 2018

Support Worker for the Transition House Prince Rupert Local 2017 - 2017

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