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Customer Care Service

Location:
Rawdat Al Khail, Qatar
Salary:
2000qr
Posted:
October 12, 2019

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Resume:

Simon wakaba Mwangi

Personal Details:

Gender: Male

Passport Number:A2193752

Marital Status: Single

Nationality: Kenyan

adakpg@r.postjobfree.com

Mobile Number : +974********

Languages:

·English.

·Swahili.

Hobbies

·Travelling

·Swimming

·Making new friends

·Watching Television

Simon Wakaba Mwangi

Career Objective:

A challenging position in a progressive organization offering the opportunity to fully utilize my proven and developing skills. In the short run I hope to get such position in an organization that identifies, encourages and rewards talent, excellence, innovation and quality service.

Skills and Personal Attributes:

vAbsolute confidentiality

vExcellent Communication and Managerial Skills.

vEffect time management and organizational skills

vExcellent Customer Care Service

vFlexible and quick to learn

vMicrosoft Office

vDriving skills

Academic Qualifications

Health And Safety (NEBOSH IGC)

*IGC 1 (level 1) - completed

*GC 2 (Level 2) - on-going

*GC 3 (Level 3) - completed

Icon Training Institute(Qatar) -sep 2018-upto-date

Certificate in Computer studies

Pettans computer college 2012-2013

Driving license

Pettans Driving School 2012

Kenya Certificate of secondary education(KCSE)

Ichichi secondary school2005- 2009

Experience:

GROUP 4 SECURITY

SECURITY TEAM LEADER -DEC 2017-UPTO-DATE

Constant Monitor and maintain plaza Malls operational status and to ensure the safety and

Comfort of Customers movement within the Plaza mall premises

Carry out controlled/uncontrolled emergency evacuation of Customers in the mall

Leading in control overcrowding in the mall and platforms to ensure that People flows are managed in an orderly manner

Monitor and visual inspection of Plaza mall areas and rooms

Monitor equipments in the Plaza mall Master office i.e Fire Alarm Control Panel, Light Control Panel, Operations Control Systems, CCTV monitor, System Management Centre, Emergency Push Button etc

Responsible for handling and controlling access to the Mall to contractors and technicians by booking in and booking out, confirmation of Permission to Work and Entry documents.

Monitor and control the direction of the fare gates in accordance with the flow of People, and in the event of an emergency situation

Respond to Customer enquiries

Assist Customers with special accessibility needs and proactive level of customer service to all People

Perform shift and emergency duties when required

Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the Mall

KENYA AIRPORT AUTHORITY (K.A.A)

CARGO HANDLER AUGUST 2014-SEPTEMBER2017

·Handle cargo and unload customers baggage and cargo unto an aircraft

·Implement safety procedures and standards in handling customers baggage

·Keep track of the baggage and cargo while transferring from cars,buses and to the aircrfaft

·Ensure delivery of the baggage,mail and cargo to the right owners

·Protect customers baggage,cargo and their items from theft, loss or damage

·Perform baggage handling procedures like paper work and documentations

·Integrate honest practices in handling customers baggage and loads

COBRA SECURITY COMPANY

SECURITY GUARD JUNE 2013-APRIL 2014

Responsible for handling and controlling access to the Bank to contractors and technicians by booking in and booking out, confirmation of Permission to Work and Entry documents.

Monitor and control the direction of the fare gates in accordance with the flow of People, and in the event of an emergency situation

Respond to passenger enquiries

Assist Customers with special accessibility needs and proactive level of customer service to all People

Perform shift and emergency duties when required

Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the bank

Monitor equipments in the Bank Master office i.e Fire Alarm Control Panel, Light Control Panel, Operations Control Systems, CCTV monitor, System Management Centre, Emergency Push Button etc

FAMILY WEAR BOUTIQUE AND DESIGNERS NAIROBI

FEB 2012-MARCH 2013

SALES EXECUTIVE

·Welcoming customers/clients in the showroom.

·Ensuring well display of items in showroom.

·Recognizing all customers on the floor.

·Tagging of prices.

·Convincing customers that our rates are pocket friendly.

·Ensuring customer satisfaction is met through customer care.

·Direct contact with customers, enlighten them on prices and new technology.

·Inventories, banking and book keeping.

Other Credentials

·Employee of the Month (Astrol supermarket) – Customer care executive (October 2014)

·Best Employee – Cobra security company

REFEREES

1.Prof. Ghulam mustafa

Icon training institute

+974********

2.Mr. Wanjohi

Manager

Cobra Security Company

+254*********

3. Mr.Harrison

Supervisor

Astrol

Supermarket

+254*********

4. Mr. Abdul

General supervisor

Group 4 security

+974********



Contact this candidate