Customer Care Service
Resume:
Simon wakaba Mwangi
Personal Details:
Gender: Male
Passport Number:A2193752
Marital Status: Single
Nationality: Kenyan
adakpg@r.postjobfree.com
Mobile Number : +974********
Languages:
·English.
·Swahili.
Hobbies
·Travelling
·Swimming
·Making new friends
·Watching Television
Simon Wakaba Mwangi
Career Objective:
A challenging position in a progressive organization offering the opportunity to fully utilize my proven and developing skills. In the short run I hope to get such position in an organization that identifies, encourages and rewards talent, excellence, innovation and quality service.
Skills and Personal Attributes:
vAbsolute confidentiality
vExcellent Communication and Managerial Skills.
vEffect time management and organizational skills
vExcellent Customer Care Service
vFlexible and quick to learn
vMicrosoft Office
vDriving skills
Academic Qualifications
Health And Safety (NEBOSH IGC)
*IGC 1 (level 1) - completed
*GC 2 (Level 2) - on-going
*GC 3 (Level 3) - completed
Icon Training Institute(Qatar) -sep 2018-upto-date
Certificate in Computer studies
Pettans computer college 2012-2013
Driving license
Pettans Driving School 2012
Kenya Certificate of secondary education(KCSE)
Ichichi secondary school2005- 2009
Experience:
GROUP 4 SECURITY
SECURITY TEAM LEADER -DEC 2017-UPTO-DATE
Constant Monitor and maintain plaza Malls operational status and to ensure the safety and
Comfort of Customers movement within the Plaza mall premises
Carry out controlled/uncontrolled emergency evacuation of Customers in the mall
Leading in control overcrowding in the mall and platforms to ensure that People flows are managed in an orderly manner
Monitor and visual inspection of Plaza mall areas and rooms
Monitor equipments in the Plaza mall Master office i.e Fire Alarm Control Panel, Light Control Panel, Operations Control Systems, CCTV monitor, System Management Centre, Emergency Push Button etc
Responsible for handling and controlling access to the Mall to contractors and technicians by booking in and booking out, confirmation of Permission to Work and Entry documents.
Monitor and control the direction of the fare gates in accordance with the flow of People, and in the event of an emergency situation
Respond to Customer enquiries
Assist Customers with special accessibility needs and proactive level of customer service to all People
Perform shift and emergency duties when required
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the Mall
KENYA AIRPORT AUTHORITY (K.A.A)
CARGO HANDLER AUGUST 2014-SEPTEMBER2017
·Handle cargo and unload customers baggage and cargo unto an aircraft
·Implement safety procedures and standards in handling customers baggage
·Keep track of the baggage and cargo while transferring from cars,buses and to the aircrfaft
·Ensure delivery of the baggage,mail and cargo to the right owners
·Protect customers baggage,cargo and their items from theft, loss or damage
·Perform baggage handling procedures like paper work and documentations
·Integrate honest practices in handling customers baggage and loads
COBRA SECURITY COMPANY
SECURITY GUARD JUNE 2013-APRIL 2014
Responsible for handling and controlling access to the Bank to contractors and technicians by booking in and booking out, confirmation of Permission to Work and Entry documents.
Monitor and control the direction of the fare gates in accordance with the flow of People, and in the event of an emergency situation
Respond to passenger enquiries
Assist Customers with special accessibility needs and proactive level of customer service to all People
Perform shift and emergency duties when required
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the bank
Monitor equipments in the Bank Master office i.e Fire Alarm Control Panel, Light Control Panel, Operations Control Systems, CCTV monitor, System Management Centre, Emergency Push Button etc
FAMILY WEAR BOUTIQUE AND DESIGNERS NAIROBI
FEB 2012-MARCH 2013
SALES EXECUTIVE
·Welcoming customers/clients in the showroom.
·Ensuring well display of items in showroom.
·Recognizing all customers on the floor.
·Tagging of prices.
·Convincing customers that our rates are pocket friendly.
·Ensuring customer satisfaction is met through customer care.
·Direct contact with customers, enlighten them on prices and new technology.
·Inventories, banking and book keeping.
Other Credentials
·Employee of the Month (Astrol supermarket) – Customer care executive (October 2014)
·Best Employee – Cobra security company
REFEREES
1.Prof. Ghulam mustafa
Icon training institute
2.Mr. Wanjohi
Manager
Cobra Security Company
3. Mr.Harrison
Supervisor
Astrol
Supermarket
4. Mr. Abdul
General supervisor
Group 4 security
Contact this candidate