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Technical Writer Graphic Designer

Hampton, VA
October 14, 2019

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Over ** years of technical writing and graphic design experience with the defense contracting industry and non-profit agencies. Experience includes NIWC Atlantic software requirements specifications process documentation, system engineering changes, system admin and user manuals, and customer help guides. Proficient in MS Word, SharePoint, Knowledge Management, Adobe, Excel, Publisher, SnagIt. Familiar with PhotoShop and In-Design.


BFA, Art, Old Dominion University, 1997

AA, English, University of Maryland University College, 1991

Active Secret Security Clearance

Professional Experience

Lynxnet, LLC

Technical Writer December 2016 - Present

Prepares detailed USCG and US Navy Contract Deliverables. Organizes data received from field engineers and extracted from technical exhibits. Assists with developing POA&Ms, and reviews and finalizes polished deliverables for Program Managers and Government stakeholders.

Works with business development team and subject matter experts to develop and submit technical proposals and market survey responses in accordance with DoD RFP specifications and statements of work. Ensures consistent writing style, syntax, convention, format and DoD vernacular. Responsible for proposal formatting, writing and editing narratives, and creating graphics for capability statements, tech prop sections, resumes and past performance references. Researches business capture opportunities on SeaPort NxG and GovWin. Creates and updates corporate pipeline entries. Prepares briefs and correspondence. Develops and updates intricate MS Power Point opportunity gate reviews for executive level review.

ICI Services

Proposal Coordinator April 2009 - December 2016

Coordinated federal government proposal bidding. Monitored SeaPort-e and FedBizOpps for business target updates and capture planning. Researched and analyzed solicitations and amendments. Reviewed prior solicitations and contracts, and developed Price-To-Win analyses and team capabilities matrices.

Participated in RFP read-throughs, kick-off meetings, team status, costing, pink and red team reviews, and monthly and ad-hoc capture and business development reviews.

Prepared tech prop sections, cost narratives, resumes and past performance templates, graphics, and organization charts to reflect RFP specifications and statements of work. Developed compliance matrices and proposal checklists. Developed and revised tables and illustrations to make them accurate, internally consistent, and traceable.

Collated pink and red team review comments received from authors and technical reviewers. Clarified issues to facilitate the review process and incorporated changes smoothly and comprehensively. Managed document version control. Created and disseminated proposal development calendars to ensure timely and compliant submissions.

Printed and shipped hard copy proposals. Prepared proposal archives following final submission and maintained SharePoint prop library archives (technical and management sections, org charts, sources sought responses, graphics, resumes and past performance citations) for proposal reuse. Prepared annual business plans and wrote articles for company newsletters.

Truestone, LLC

Technical Writer April 2008 - April 2009

Researched and wrote USCG, US Navy and US Army past performance citations. Identified prospective business opportunities on ePipeline and FedBizOps. Updated proposal timeline spreadsheets for Program Managers. Wrote proposal storyboards, designed and edited company newsletter, and created software and hardware user guides for USCG Common Operating Procedure (COP) interface.

AMERIGROUP Corporation

Technical Writer September 2006 - April 2008

Formatted insurance rate quotes and information sheets, and routed for management signature. Interviewed subject matter experts to write and edit provider contracts, proposals and user guides. Learned new employee login application to write user-friendly technical guidelines in accordance with company policy.

Rocket Direct Communications

Account Manager/Graphic Designer November 2005 - August 2006

Managed brochure and newsletter art production and direct mailing for non-profit companies and city government offices. Coordinated diverse, continuously expanding customer account database in a fast-paced environment. Worked with in-house and outsourced designers and vendors to design and print customized literature. Recommended paper and color choices, edited illustrations and advertising media, researched postage amounts, invoiced clients, and arranged artwork proof and final delivery with warehouse drivers.

CACI International Inc.

Systems Analyst/Technical Writer December 1998 - January 2005

Member of SPAWAR Naval Tactical Command Support System (NTCSS) conversion and implementation team. Worked with programmers, developers and functional analysts to convert legacy Shipboard Non-Tactical Automated Data Processing Program (SNAPI and SNAPII) and Naval Aviation Logistics Command Management Information System (NALCOMIS) databases to the optimized NTCSS system.

Managed software and hardware operation and maintenance of HP9000 environment. Wrote and debugged sybase scripts. Translated IT concepts for a variety of documents (software requirements specifications process documentation, Standard Operating Procedures, hardware requirements, file descriptors, peer reviews and lessons learned).

Reviewed and edited system engineering changes for functional analysts. Created Plan of Action and Milestone test documentation for ad-hoc and annual releases. Researched and analyzed available literature, and wrote and edited technical reports, brochures, Unix system admin and training manuals, and troubleshooting help guides for customer reference and team reference. Researched and learned end-user processes to compose step by step application user guides (including detailed screen shots) and on-line help files.

Computer Systems International

Computer Operator/Help Desk Technician July 1997 - November 1998

Monitored NALCOMIS HP9000 main frame console. Ran batch jobs and made dailty back-up tapes. Set-up work stations and new user accounts as member of optimized database implementation team.

Aviation Electrician’s Mate, US Navy

AIMD Sigonella, Sicily & NAS Norfolk, VA December 1983 - January 1995

Performed intermediate-level maintenance on P-3, C-2 and helicopter electrical and navigation systems. Inspected, repaired, and maintained equipment; ordered parts; and updated NATOPS library. Coordinated DPS6/DPS6000 maintenance for NALCOMIS hardware with contractors. Fielded squadron network trouble calls and addressed TCP/IP, ethernet connectivity, and hardware issues for end users. Replaced terminals, keyboards and modems.

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