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Mental Health Customer Service

North York, ON, M6M 5B7, Canada
October 04, 2019

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Gladys Sesay

** ****** ***** ***, *******, ON, M*M5B7

(437) 243 – 7557

To whom it may concern:

This correspondence is to express my strong interest to pursue a position within your company. My life experiences have equipped me with a multitude of skills, and I would like to continue my growth at your company. I believe I can be a great asset to your company as my experience meet and exceed your requirements for this position. I'm activity oriented, and always seek to keep occupied.

I am accustomed to a fast-paced environment where multi-tasking is the norm. My resume is attached to provide you with full details concerning my background and achievements. Throughout my work / acquired skills needed to complete this position with excellence. I work well with others and follow directions. I am confident that my skill set would benefit your company immensely. I am very willing and capable of learning any new skills, in order to fulfill the duties required to perform the job at hand.

If my abilities meet the needs of your organization. I would greatly appreciate the opportunity of speaking with you at your earliest convenience. Thank you for your time.


Gladys Sesay

Gladys Sesay

25 Martha Eaton Way, Toronto, ON, M6M5B7

(437) 243 – 7557

Professional Highlights

Ready, willing, and able to deliver excellence independently or collaboratively

Results-driven, self motivated, pro-active with strong skills

Ability to negotiate with people courteously and effectively in difficult situations

Excellent customer service and public relation skills Superb eye-hand coordination and attention to detail with a high degree of accuracy

Competent in initiating, promoting, and maintaining positive rapport with staff

Extensive leadership skills and qualities, and a positive take charge attitude

Extremely proficient in dealing with all staff, clients, and vendors

Able to handle a wide variety of tasks and can cope well under stress able to deal with unusual situations on the job site exceptional money handling experience Computer experienced

A hard worker and very cooperative. Prioritized at completing assigned tasks with speed and accuracy

Professional Experience

Total Home & Health Care Services, Toronto, ON (2019 - Current)

Engaging and encouraging a sense of purpose and more positive outlook on life through companionship, social interaction, intellectual stimulation, and assistance.

Providing total personal care such as toileting, bathing and personal care.

Assisting with eating, dressing and grooming.

Access Independent Living Services, Toronto, ON (2019 – Current)

Following the care plan, observed and reported any substantial findings and/or changes in client/resident/ behavior to the appropriate registered member of the healthcare team.

Communicating in detail, daily reports including services completed and other changes in documentation to team members.

Assisting with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift.

Accompanying clients to appointments and activities

Community Support Worker Mirkacare Services, Edmonton, AB (2017-2018)

•Performed personal care-home services with assisted living and medical and developmental care and support

•Consolidated life skills and relationship skills, development and management support services were applicable

Demonstrated the ability for Educational and Vocational assistant with clients.

•Performed light housekeeping and cleaning, launder clothing, and household linens

Community Support Worker We Care Home Health Services, Edmonton, AB (2015-2017)

•Assisted clients to walk, aid clients with bathing, and other aspects of personal hygiene

•Clientele include Children, Adolescents, Convalescent, Seniors, Elderly, persons with a

•Mental Health Disability, persons with an intellectual Disability, persons with a Disability, Terminally ill, Female, and Male

Community Support Worker Salem Manor Nursing Home, Leduc, AB (2012-2013)

•Supervised and cared for children, administer bedside and personal care.

•Fed and assisted in feeding administered collecting specimens. assisted clients to walk.

•Aided clients with bathing, and other aspects of personal hygiene

Community Support Worker Skills Society, Edmonton, AB (2008-2011)

•Assisted with dressing, personal hygiene, and changed depends

•Prepared food and provided care

Community Support Worker Catholic Social Services, Edmonton, AB (2006-2008)

•Arranged community gatherings and provided help to clients who need counseling

•Achieved effectively tracking and monitoring competitor activity administered food banks, helped people obtain certain benefits and services, such as welfare and aiding community members in accessing medical care

•Prepared food and provided care

Community Support Worker Western Concord Manufacturing Company, Edmonton, AB (2006-2007)

•Implemented skills to serve in the line plastic production

•Balanced ensuring products meet market quality demand

•Attained skills to operated high tech processing equipment during production

•References Available Upon Request

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