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Customer Service Office

Location:
Calgary, Alberta, Canada
Posted:
September 21, 2019

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Resume:

MICHELLE BAKER

Calgary, AB Mobile: 403-***-**** Email: adaeuj@r.postjobfree.com

PROFILE

Detail oriented Customer Service/Administrative professional who is passionate in supporting office teams meet their business needs. Proven ability to apply excellent organizational and time management skills. Highly skilled at client service, I am always focused on providing positive customer service experiences and outcomes to internal and external clients. I am also an effective, innovative problem solver, good communicator, (oral and written) excellent at multi-tasking with strong organizational and service skills and a professional at being a receptionist. The areas I excel in are customer service, client relations, problem solving, training, trouble shooting and team working. I interact easily and comfortably with staff and management at all levels of the company. My professionalism, confidentiality, communication and demonstrated interpersonal skills along with the ability to work under pressure, successfully, in the Customer Service/Receptionist team has led to my proven track record – succeeding in a high volume, fast-paced and dynamic environments.

PROFESSIONAL EXPERIENCE

Receptionist

Suncor/West Canadian Calgary, AB

2017 – Present

Switchboard Operator

• Answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct visiting customers to various locations within the company

Access Card Room

• Coordinate meeting room reservations and room preparation; maintain conference room standards as designated• Followed documented procedures and other duties as mutually agreed; ensure adherence to business guidelines, safety & security procedures

• Enforce and handle security compliance standards regarding visitor's badges

Handle time-sensitive and confidential material

• Perform duties and special requests as assigned by management and client

• Participate in cross-training and be flexible to perform varying roles whenever necessary; balance workload; provide guidance and direction to team

• Ensure the highest levels of customer care

• Coordinate boardroom Calendar

• Prepare Access Cards for the Employees and Contractors

• Distribute Temporary Access Cards

• Communicate with Security in regards to access to the different secured floors

• Coordinate Access for Employees/Contractors going to the different Refineries

• Do inventory on badges

• On board new hires

Passenger Service Agent

United Airlines (ATS)

2016 - 20017

Assist customers with check in (counter or at Kiosk)

Check passport and all documents for travel

Ensure that all documents is in place and updated for the destination country

Assist all minors with documentations and boarding

Ensure tickets sales, refunds and exchanges are done if needed

Ability to establish and maintain friendly communications with a wide range of personalities

Strong computer skills to help quickly identify and resolve conflicts involving scheduling, seating issues, lost luggage and missed connections.

Gate Agent:

Make announcements on a public address system

Open aircraft for the cabin crew

Check the aircraft before the crew arrives to make sure the plane light are on and the doors were sealed

Open and close are aircraft doors before take off

Assist the assistant pilot on the security check of the aircraft by opening the secured doors of the bridge

Make sure all extra luggage and strollers are checked and sent down on the elevator before take off

Check for missing passengers at the gate and on the aircraft in seated in the wrong seats

Responsible for the flight leaving on time

Tutor & Lunchroom Supervisor

CALGARY BOARD OF EDUCATION Calgary, AB 2014 – 2015

Aided in setting up and safely taking down of the equipment for lunch hour

Supervised children during tutoring, hallway interactions and recess to ensure that safety procedures were observe

Assisted teachers with lesson prepping for the students to ensure lessons ran smoothly

Coached as a tutor in “Calgary Reads” program to ensure students meet grade expectations

Supported and inspired children to become confident using reading aloud tools such as games, books, storytelling and writing

Recognised for enabling children to be more confident, enjoy or love reading the end of the terms

Scheduler

AHS (Foothills Hospital)

Installation Assistant

ACTION DOOR SERVICES Calgary, AB 2012 – 2013

Managed the switchboard area as a professional and cheerful first point of contact including greeting visitors, responding to telephone and in-person requests for information

Prepared and expedited purchase orders for various home builders within strict time deadlines

Offered front desk and reception relief ensuring the office needs were met and the front desk area remained neat and presentable to visitors

Coordinated efficient and timely delivery of service and acted as liaison between builder agents and customers

Responded to all customers' inquiries with patience, tact, poise ensuring effective communication.

Preformed administrative activities such as filing, data entry, and coordinating route schedules

Office Manager

UNITED PARCEL SERVICE (UPS) Calgary, AB 2008 - 2012

Handled extremely high call volumes while responding to customers' inquiries in a timely manner

Supervised daily activities of drivers and package handlers efficiently

Maintained interpersonal relationships with other supervisors and workers and ensured facility was operating in a timely and effective manner

Responsible for distribution process, and the coordination and shredding of departments confidential material

Utilized the company tracking system to ensure on-time arrival and departure of trailers

Coordinated a broad scope of shipping, receiving and order processing efficiently

Assured all the trailers travelling to the different provinces were loaded on time and with the proper weights and tagging(s)

Receptionist

BRASSO NISSAN Calgary, AB 2007 – 2008

Primary point of contact for customers, recognised for consistent professionalism and cheerfulness

Answered +10 phones limes using a multiple telephone system ensuring that calls were responded to and or transferred in a timely manner

Prepared information packages for newly purchased vehicles, collected and processed customers' payments

Expedited workflow by organizing of paperwork into a proficient and confidential filing system.

Office Administrator/Receptionist

BECK ENVIRONMENTAL Calgary, AB

2004 – 2007

Administrated data entry, maintained and manipulated data files within the local database

Managed daily office operations such as synchronizing and making travel and hotel arrangements

Scheduled meetings and appointments for executives and senior management

Fielded all telephone inquiries and provided information to clients in a timely manner

Conferenced and re-directed calls to and for management and executives as required

Prepared reports and presentations with expert efficiency

Monitored inventory and ordered office supplies ensuring strict yearly budgets were observed

EDUCATION AND TRAINING

CDI COLLEGE Calgary 2017

Business Administrative Management

CHINOOK COLLEGE Calgary, AB) 2013 – 2014

CBE Staff Association: Leadership Skills for Managers (OACP)

CBE Office Administration Certificate Program

Task and Time Management Listening for Better Communication Customer Service Training

MOMENTUM EDUCATIONAL SERVICES Calgary, AB) 2011

Business Development

DEVRY INSTITUTE Calgary, AB

Computer Information Systems Degree Program

Business Math Basic Bookkeeping Business Statistics and Basics of Computer Science

Technical Training

Microsoft Office Suite: Excel, Word, PowerPoint, Outlook

Time management and problem solving

In-house training on new local data bases and intranet platforms

COMMUNITY INVOLVEMENT

Parent Volunteer 2005 – Present

COLONEL SANDERS, COLONEL IRVINE, & HIGHWOOD SCHOOLS Calgary, AB

Supervising students during in-class activities and field trips,

Assisting librarians with assorted tasks such as re-shelving books, setting up displays for holidays and occasions, updating copies of used books and old editions, cataloguing new books, photocopying for various classes

Tasked with being an open and available resource for the safety and well-being of the students and their parents

Parent Volunteer 2015 – Present

CALGARY STETSON BAND Calgary AB

Participates and attends fundraising activities

Helping Bingo set up fundraisers at the Grey Eagle Casino (S.W. Calgary) and the Bingo Palace (N.E. Calgary).

Administrates box office sales through collecting money and handling funds

Managing game playing tools as the “Gamer”



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