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Manager Engineer

Irving, Texas, United States
September 21, 2019

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Daniel O’Donnell

*** ****** ****** ******

Irving, TX 75063


Experienced IT Professional with proven track record of performance in Oracle Application in technical support operations and troubleshooting


Software: Oracle Application Server 10g, Oracle Single Sign-on 10g, Oracle Internet Directory 10g, Oracle Access Manager 10g, Oracle Secured Enterprise Search 10g, and Oracle WebLogic 11gR2 and R3, Oracle Indentity Management 11gR2,Oracle Identity Federation 10g and 11g, OAM 11gR2, Oracle Mobile services 11gR2, Oracle Access Manager 11gR2, Dell Identity Manager 6.12, Unix Bash,

Sun Directory Server 6.1, CyberArc

Operating Systems: Red Hat Linux, Sun Server Windows 7, Windows XP Pro, and Windows Server 2003, 2008, 2012

Hardware: PC, Cisco, PDAs, HP Net servers, Dell Servers, Tape Library-Storage Tek, Microsoft Clustering, EMC Storage Devices, WIFI components, Honeypots (hardware security decoy for systems)

Networking: Cisco Switches/Routers, TCP/IP, DNS, WIFI 802.xx, VOIP, VPN

Servers: Red Hat Server version 7, Sun Server SPARC 6.1, Windows 2008 Advanced Server ADS and Windows 2008 Active Directory Service


DFW Airport Headquarter

ANR/Intertek, Dallas, TX 8/16 to present

Used PowerShell clean up XML dump ESSO users import into Oracle Database

Installed and configured OIM 11gR2 PS3 for ESSO

Installed Oracle product OAM 11g R2 PS3 OTP

Installed Oracle WebLogic 10.3.6.

Installed Oracle OAM 11r2 PS3 for SAML 2-factor

Configured OAM for 2- factor setups for Pin for One-time Password.

Configured Oracle Federation 11Gr2 for setup for SAML 2.0

SOA for email 2-factor

Wrote MSSQL queries for management for ESSO Departments and OU registration.

Setup 2-factor on appliance SciFrorma

Eclipse used to rebuild Jar files for OIM 11gR2 PS3

Trained engineers for OAM 10g and OAM 11g products

Documented the installation of OIF 11Gr2 and OAM 11Gr2 and support for MFA at DFW.

Setup Oracle POC for OAM 12C and OIM 12C to test MFA to Palo Alto

DST Systems, Kansas City, MO 2/15 to 8/16

Preformed upgrade for RSA 6.1 to RSA 8.1 Secure ID.

CyberArc configured with Root password.

Preformed upgrades for LDRPS from windows 2003 to windows 2008.

Preformed upgrades for Symantec’s Clearwell Windows 2003 to Windows 2008.

Configured Dell Identity Manager 6.12 for Enterprise solution to automate workday and ADS syncing for Active Directory Domains.

Wrote MSSQL queries for management for reports of Managed users and linked users.

Wrote MSSQL queries for management for reports for Departments and OU registration.

Setup POC Dell ESSO for SSO replace EOL CA Siteminder SSO.

Discussion for WebLogic 11gR2 with Dell tools.

KForce Madison, WI 11/ 14 to 12/14

Installed and configured WebLogic 11gR2 for new applications.

Setup SSO for NetPoint 10g.

Troubleshot IIS 7.5 Webgates issues

Setup Webgates on NetPoint for 44 applications.

Documented setup using Visio.

Created PowerShell scripts for disk space issues

Amerisourcebergen Madison, WI 8/14 to 9/ 14

Oracle Engineer-Short term contract

WebLogic 11gR2 to setup applications like PeopleSoft.

Setup SSO for Oracle Identity Management 11g.

Configured Oracle Identity Management 11g to support LDAP.

Troubleshot WebLogic 11gr2 console issues.

Setup DNS forwarding for layer 7 SSO.

Created Bash shell scripts to manage OPMNCTL and disk space issue.

College of American Pathology - Des Plaines, IL 3/14 to 8/14

Oracle Security Engineer -Short term contact

Setup WebLogic 11gR2 to replace WebSphere

WLST for non GUI setups.

Setup SSO for Oracle Identity Management 11g.

Configured Oracle Identity Management 11g to support LDAP.

Configured OBIEE 11g to use SSO.

Configured SSO for UCM 11g.

Installed Oracle Entitlement Server 11g.

Configured OAM 11g to SSO with HTTP (OHS) servers 11g.

Configured WebLogic 11g clusters.

Created PowerShell to find OIM rejected Password changes for self-registration.

Created Bash scripts to find error codes and configure alert monitoring.

Setup Radware load balancer for Layer 4 and Layer 7 policies and methods.

Setup log rotation on all security server’s stacks (IDM).

Attended WebLogic 11g training for security role and JMS.

Advanced knowledge of Oracle Fusion Middleware 11g from training.

Decrypted AES passwords with clear-text to change then encrypt.

JMS to monitor connection pool issues to Oracle Database 11g.

Supported user's password errors in OIM 11g and OID 11g.

Created monitoring agents for security stacks (IDM) using What's up Gold.

Overland Park, KS

Oracle Security Engineer- Short Time Contract 01/13 to 2/14

Troubleshoot the Sun Directory no connection with Database.

Configured Oracle Identity Directory 11gR1 as LDAP repository

Configured Oracle Directory Integration Platform 11gR1.

Accenture Topeka, KS 10/12 to12/12

Oracle Security Engineer- Short Time Contract

OIM extension into WebLogic 11gR1.

Configured Oracle Virtual Directory for Single Single-Sign-On using OAM 11g.

Configured SOA install into WebLogic 11gR1.

Configured Oracle Directory Integration Platform 11gR1.

Configured Oracle Identity Directory 11gR1 as LDAP repository.

Century Link Communications, Kansas City, MO 5/11 to 2/12

Oracle Software Engineer-Contract

Installed Oracle Access Manger 10g on Sun Server 6.1.

Setup WebLogic 11R1 for new Webgates configurations in POC.

Setup Webgates and create Policies to protect sites and applications.

Used connectors in Authentication Manager to granular security for Webgates.

Created Webgates using Oracles AccessServerSDK 10g for non standard setups.

Installed Oracle Identity Federation 10g on Sun Server 6.1 deployed to Oracle Access Manager.

Submitted SAML 2.0 assertions to our vendors and created Circle of Trust to grant access to vendors.

Created scripts for startup and stop OIF and OAM.

Created .bash entry to fix backspace issue in Sun Server 6.1

Documented using Visio the setup for OAM and OIF.

Setup the diagnostics for testing Webgates and OIF monitoring.

Troubleshoot SAP logins.

Scottrade, Saint Louis, MO 6/08 to 05/11

Application Engineer

Used PowerShell for fixing OCR scanning issue with last name with special characters like hyphen on space. OCR would scan for credit app and hyphen or space in last name would automatically reject Credit app, the MSOCACHE folder had the full name, PS for using this data as header thus passing OCR.

Created BASH scripts in Linux to support log file rotation, web cache recycle using opmnctl command.

Setup SSO health check using PERL script.

Installed Oracle WebLogic 11gR2 with Oracle Identity Management on Linux platform.

Troubleshoot Oracle applications Secured Enterprise Search (SES), Application Server (AS), Single Sign on (SSO), Access Manager (OAM), and Identity Manager (OID), Enterprise Single Sign On (ESSO).

Provisioned users OIM to OID to access OCJ4 applications.

Deployed OC4J applications to Middle Tier.

Setup the SSO database called IDM using SQLPLUS for Audit log (in orasso.wwsso_audit_log_table_t) with our database team, create audit reports.

SSO was setup in our Portal for OC4J applications using mod_osso module for Apache HTTP

SSO setup with our Oracle Identity Directory to manage user access privileges.

ESSO setup for users to access applications and external applications.

Updated patches for Oracle applications.

Created SQL queried for ldap and Symantec's Altiris application for collecting inventory.

Setup Altiris Deployment services for Desktop to deploy applications and OS.

HR & Block, Overland Park, KS 12/07 to 04/08

Remote Desktop Support-Contract

Supporting TPS agents using with Remote Support.

Support 89 different applications and used Microsoft SharePoint to upload document.

Used remote control tools to connect to desktops and servers to troubleshoot.

Used Event Viewer monitoring tools to capture issues in our IT Environment.

Created Clarify or PeopleSoft CRM tickets to appropriate teams when applications or network are down.

Created documentation for application support for IT.

Repaired MSDE database issues for application access for coupons and credit card data.

Windows registry repairs and programming to improve system performance

Created DOS batch jobs to script jobs for MSDE programming using SQL commands.

Aquila, Kansas City, MO 08/07 to 12/07

Senior IT Service Desk Support-Contract

Supported Call Center agents using Active Directory and Citrix thin client.

Created and remove employees from AD using SOX compliance method.

Supported 2000 different applications and used Microsoft SharePoint upload document.

Used Tivoli Work Load Scheduler to run batch jobs streams and would create tickets if job abends.

Used Putty to connect to Unix to observe processes on the CPU issue and Job errors.

Used remote control tools to watch customers issue occur on desktops, laptops

Used Site Scope monitoring tools to capture issues in our IT Environment.

Created PVCS Tracker or PeopleSoft CRM tickets to appropriate teams when applications or network are down.

Created documentation for application support for IT.

Sprint Communications, Kansas City, MO –RPM 09/06 to 06/07

Desktop Applications III-Contract

Resource Priority Management to document outages.

Paged out appropriate teams when applications or network are down.

Created documentation for outages to facilitate faster response.

Monitored log for service calls.

Created Problem Records for root cause analysis.

Utilized Service Desk to create Service Call ticket to document issue.

Tracked issues with CDMA and EVDO outages.

Tracked outages with Citrix issues and documented fix.

IBM Inc. Boulder, CO –Fireman’s Fund 11/05 to 01/06

System Administrator -Contract

Created VMware Hosts to add NT 2003 Servers to a node.

Documented floor plan to reflect locations of all Servers.

Supported end users with desktop applications and troubleshot their desktops remotely.

Supported and repaired Servers onsite and remotely.

Setup user accounts using Active Directory NT 2003 using Bind DNS.

Intrado Inc., Longmont, CO

Technical Support/Desktop Support 02/04 to 05/04

Technical Support/Desktop Support/Network Support-Contract 05/04 to 09/05

Supported 800 users remotely and at the desktop.

Supported users on Windows 2003 servers on Active Directory.

Documented IT process and Application installation.

Diagnosed system board issues on laptops and desktops.

Updated BIOS and firmware on laptops and desktops.

Virus removal and Windows registry repair.

Installed and supported VPN.

Installed and supported dialup users.

Created Ghost 8.3 Images for Desktop, Laptops, and Servers.

Created Group Policy distribution of software like Office 2003.

Installed XP Pro Sp2 with Remote Installation Services.

Use SMS installer to create software packages.

Used SMS 2.0 to create reports for software and hardware inventory.

Monitored and corrected network switches.

Recovered lost data on damaged hard disks.

Repaired desktops and laptops by using soldering techniques.

Windows registry programming to allow shared database access.

DOS Batch Jobs for applications installations.

City of Fort Collins Transport Department, Fort Collins, CO 12/03 to 01/04

Technical Support-Contract

Windows XP Pro setup on new Dell Optiplex systems with setting Created documentation on all desktops, network and peripherals.

Updated all desktops with current software updates: Windows, Novell, GroupWise, and Adobe Products.

Documented floor plan to reflect locations of systems and printers with network port association with Cisco Routers.

Supported end users with desktop applications and troubleshot their desktops onsite.

Performed data recovery on hard drives, performed virus removal, and repaired damaged applications.

Installed Mcafee Antivirus, Oracle, JDEdwards, Novell, GroupWise, and Microsoft XP Offices SP2.

Setup dual monitors, HP LaserJets with Jetdirect card, and Paper Duplexing.

Abydos Computer, Inc. Warrensburg, MO 8/02 to present


HIPPA implementation for cover entities.

Reseller for HippaDocs and Softaid Medical Management Software.

Installed and supported wired and wireless LAN in homes and offices.

Repaired computers and performed upgrades to hardware, operating systems and applications.

Created websites for businesses.

Preformed remote troubleshooting for users.

Removed and repaired systems that were damage by viruses.

Developing and WIFI business for non line of site as ISP/VOIP.

Preformed security analysis for data over WIFI for businesses and home users.

Recovered lost data on hard disk.

Qwest Communications, Denver, CO 5/98 to 6/02

System Administrator

Diagnosed and resolved incorrect DNS entries on workstations, maximizing efficiency in 14-state region.

Provided technical support in Microsoft Environment (12 Domains, 1,100 Servers, and over 71,000 users).

Successfully maintained on-call procedures and processes.

Monitored and analyzed root cause, problem trends, and ticket quality; utilized PCRM and Clarify.

Troubleshot and resolved critical technical problems and issues. Utilized technical skills and service abilities to achieve high levels of client satisfaction and appreciation.

Provided support and assistance for over 40,000 workstations – onsite and remotely. Created reports.

Responsible for diagnosing and resolving complex server problems and issues. Deployed countermeasures to prevent recurrent technical problems and issues.

Utilized SQL scripts to merge disparate databases. Accountable for supporting SQL databases.

Designed and developed websites using FrontPage 2000; provided access to SQL 6.5.

Assumed responsibility for supporting midrange systems – SUN, HP-UNIX, and NT.

Designed and implemented network and domain structures.

Oversaw project management, including implementation of badge security and application.

Implemented NT Servers and Workstations. Supported Cold Fusion, IIS 4.0, JDBC/ODBC to access SQL.

Implemented Citrix in Windows NT 4.0/2000 environment and HP Open View for Systems monitoring.

Monitored 911 circuits and other critical business systems including ADT and MSN.

Integrated Medical Systems, Golden, CO 10/95 to 4/98

Client Support

Regularly interfaced with clients; provided technical support and service.

Responsible for providing Tier 3 support for – IMS Medacom Software, Windows 95/NT 3.51/4.0, and software development.

Tier 3 help desk support for the IMS Medacom software using Clientele helpdesk application.

Created helpdesk queries in Clientele helpdesk application.

Created the answer database for queries for the Clientele helpdesk application.

Creative Computer Solutions, Inc., Kansas City, MO 1/95 to 10/97


Responsible for building customized personal computers based on client specifications and requirements.

Performed upgrades to existing systems.

Skillfully diagnosed and resolved software and hardware related problems and issues.

Created applications for business using Access Database.

Microsoft Windows NT 3.51 setup for businesses

Physicians Resource Group/Integrated Medical Systems, Kansas City, MO 9/95 to 10/97

Installation and Support Specialist

Accountable for installation of PC-COM/Medacom software and installed RxAuth software at Physicians sites.

Responsible for providing Tier 3 support for – IMS Medacom Software, Windows 95/NT 3.51/4.0, and software development.

Maintained ComCenter, LabRelay, and Email Gateway.

Obtained training and expertise in Relay and Script Writing.

Responsible for providing technical support to over 15 users on Microsoft NT Network.

Programming to unify billing for Blue Cross & Blue Shield for St. Luke’s Health Systems and her clients using the IMS Medacom interface.

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