TAVIO A DOSSOU, MCP, MCSE, MCSA, MCSAM
*** ***** ******** **. # *** Los Angeles, CA 90048
Phone: 310-***-**** E-mail: email@example.com
Solution-oriented Information Technology Professional with proven success designing, implementing, integrating and managing cost-effective, high performance technical solutions to meet challenging business growth.
Solid knowledge of LAN/WAN administration and support for Windows 2012/2016, UNIX, LINUX
Proven expertise in supporting and troubleshooting hardware, software and networking issues.
Demonstrated ability to solve complex user requests through analytical and problem solving skills. Recognized as reliable and dependable for immediate resolution to technical problems.
Organized, take-charge professional with exceptional follow-through abilities and detail orientation. Proven ability to plan and oversee projects from conception to completion.
Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
Active Directory, DNS, PTP, MPLS, WINS, DHCP, FTP, TFTP, Wireless, Cisco Routing, Network Security, MPLS
Windows 2016 Server, Linux RHE, Sun Solaris 7 & 10
SQL 2008/2012/2016, Windows Script, Oracle, Powershell
IMAP, SMTP, Exchange 2013/Outlook
HP Servers, IBM Servers, LC2000, Sun 420R, Dell, Laptops, Windows workstations, Coyote loadbalancer, Cisco Switches and Routers, Sonicwall, Snapgear, HP Autoloader, Netapp, SCCM, NAS, SAN
MS Office, Keller Osha software, Scriptlogic, Microsoft Dynamics GreatPlains, Desktop Authority, ManageEngine, Citrix, Sharepoint, Patchlink, Track-it, HyperV, VM ESXI, Symantec, Netwrix, Payplus, HRPyramid, Veritas, Veam, Bitdefender, Vmware, Goldmine, LANDesk, SMS, Hylafax, Faxcore, Rackspace-JungleDisk, Mastertax
California Professional Employers/ ModernHR, Burbank, CA Feb 2002- Present
Sr. Systems Engineer/ Network Administrator: 2005- Present
Successfully designed, implemented, administered, maintained and supported the corporate network with 24 servers running on redundant multiple Operation Systems across two datacenters and the corporate HQ to ensure zero downtime for critical payroll applications.
Effectively worked as the technical lead on various initiatives and projects and provide support, insights, and customizations to Cloud Services with Azure and Rackspace.
Maintained and upgraded corporate internet and intranet servers running Windows 2012 & 2016, Red Hat 7.0, Red Hat Enterprise, Sun Solaris 7 & 10, FTP and Apache 2.2.0 and Tomcat
Ensure project completion by coordinating resources and timetables with users, departments and IT staff
Planned and managed physical-to-virtual server migration; retired over thirty servers and saved over $50K in operating expenses
Planned and built a fully operational Disaster Recovery Office at an offsite location
Led enterprise-wide disaster recovery project and network architecture re-evaluation
Installed, configured and maintained Exchange Server 2010 and successfully upgraded to 2013 without interrupting the email flow.
Create operational policies, procedures, standards, guidelines and best practices
Effectively developed an internal tracking system that reduced company IT property loss from 30% to less than 5% over a 2-year period and lowering ticket resolution times by 25% and creating a new support structure for staff needs.
Administered accounts and permissions for corporate and production mail system consisting of 40 to 140-user environment to sustain company growth.
Supported, and trained upper management, end users on all IT related resources including: servers, desktop hardware, internal application systems, VOIP communication with Shoretel, VPN, Citrix, Document imaging with Sharp and Xerox
Effectively interfaced with external vendors to ensure: quality delivery, timely resolution to issues, aggressive pricing negotiations to complete projects below conservative projected budgets.
Provided the CIO with strategic planning, budgeting, SOC2 audit, HIPAA compliance
Successfully managed and supervised the helpdesk and application support team consisting of 4 Technicians and Developers and outside contractors to manage off-premises equipment.
Planned and executed company’s gradual move into a new building without significant downtime and effectively expanded the Datacenter load and monitoring ahead of deadline.
Renewed warranties, licenses and subscriptions for all servers, applications, services and portals for the infrastructure related to servers and cloud hosting environments.
Configured FaxCore servers to retire obsolete Hylafax
Planned, initiated and completed numerous IT projects on or ahead of schedule including: migrating entire network from Windows 2000/2003 to Windows 2012 and 2016, core network replacement, email server upgrades and migrations, network security review, desktop PC rollout
Implemented network disaster recovery plans and designed network security policies
Helpdesk Support Technician: 2002-2005
Researched and installed numerous security and productivity utilities including Fortinet, Squid Proxy Server for content filtering, Patchlink, Symantec Antivirus Server, NESSUS, SNORT, VMWare and Terminal Servers to improve overall network reliability, functionality,
Ordered and updated SSL certificates on company sites using SonicWall
Effectively developed workflow and processes for HelpDesk technicians to improve the quality of service to users
Supported and maintained enterprise Active Directory System including: DNS, DHCP, WINS, Trusts, Group Policy, System Replication and User Management and System Security.
Created detailed documentation of the corporate network infrastructure cataloguing each system and process by establishing a knowledge base for troubleshooting.
Researched, evaluated and tested new products and technology to ensure upper management, users and peers had access to cutting-edge innovations.
Maintained servers and workstations using logon scripts, PowerShell, batch files.
Bachelor of Science, Computer Network Management
Westwood College of Technology – Los Angeles, CA
Master’s in Communication and Literature
University of Merignac- Bordeaux, France