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Manager Customer Service

Location:
Fayetteville, NC
Posted:
September 11, 2019

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Resume:

BRENDA S ROBINSON

**** ******* ** ************ ** 28311 · 678-***-****

adabmp@r.postjobfree.com

OBJECTIVE

To work with an agency that services the community and provide services for betterment of life.

EXPERIENCE

FEB 5, 2019 – APRIL 15, 2019

SUBSTITUTE TEACHER GRADES K-12-CUMBERLAND COUNTY SCHOOL SYSTEM

In the absence of the permanent teacher monitor the classroom, assign work, ensure child safety and order in the classroom. Report any discipline or behavior problems in accordance with set rules and regulations. Report to principal or returning teacher any issues or concerns.

JAN 29, 2001- MARCH 30, 2018

CLAIMS REPRESENTATIVE, US RAILROAD RETIREMENT BRD, ATL GA

Provided retirement, disability and survivor benefits services to railroad workers and their families by telephone, email and in person. Provided information on as well on other Federal programs such as Medicare, Social Security, Veteran Benefits, state benefits, etc. Also provided assistance for unemployment and sickness benefits for out of work railroad workers. Interviewed, processed applications for benefits, proofed and approved request for payments. Entered data from application into computer, filed appeals under all programs, coordinated with headquarters to resolve issues and an array of other related services.

Supervisor: Robin Odum, District manager, 678-***-**** or 877-***-****)

JULY 1999 – JAN 26, 2001

INTERVIEWER II, CUMBERLAND COUNTY VETERANS SERVICE OFFICE, FAY NC

As an interviewer, on a daily basis in person, telephonically and by written letter provided information on eligibility for retirement, disability, survivors, student and other benefits, estimates of payments, assisted with claims to veterans and their families.

Supervisor: Juanita Pilgrim, Deputy County Manager, retired.

EDUCATION

DEC 1999

BACHELOR OF SCIENCE, FAYETTEVILLE STATE UNIVERSITY, FAY NC

EDUCATION MAJOR/ELEMENTARY-NON DEGREE

BS-Sociology

SKILLS

Relates well to people of all ages

Easily adapts to different situation

Good listener

Excellent communicator

Computer literate

ACTIVITIES

Enjoy reading and working with young people. Taught Sunday school for the last five years at a Baptist church; planned activities for special events and assisted director in all aspects of the program.

Customer service experience working with Fay Housing Authority (housing manager leasing), Military Family Housing (leasing and assignments); Army Education Center (counseling and registration); Sunday school teacher for ages 5-12; volunteer in a church food ministry sorting, distributing and assisting customers with food selections

REFERENCES

Crystal Pargo, Supervisor, DMV, Raleigh NC 919-***-****, adabmp@r.postjobfree.com (personal reference)

Angela Kearney, Contracting Officer, Ft Bragg NC, 910-***-****

adabmp@r.postjobfree.com (personal reference)



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