Bottle Service

Kyra Dorsey

Columbus, OH *****

614-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Conscientious student and Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

SKILLS

• Complaint resolution

• Sales expertise

WORK HISTORY

• Order Fulfillment

• Training development aptitude

CUSTOMER SERVICE REPRESENTATIVE 06/2021 to

05/2022 Rule 3

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.

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Stocked shelves and managed inventory through organizations policy and procedures and implemented display strategies.

EARTH SERVICE CORPS MEMBER 06/2021 to

08/2021 YMCA

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Recognized as a valuable leader who collaborates with peers, teachers, and community members to solve pressing environmental issues in their communities.

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Took a hands-on role in creating a healthier environment in schools, communities, and region while nurturing a respect for diversity within the natural world.

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Became a Leader In Training (LIT) that mentored youth, learned from expedition experts and grew in my leadership and wilderness skills.

GUEST RELATIONS OFFICER 06/2020 to 09/2020

Columbus Zoo & Aquarium

• Ensured all areas were COVID-19 sanitized benches and trash cans, Scanned customer's tickets to get into the park, count people who get on water park slides, and count how many people leaved.

• Greeted guests upon arrival and offered assistance. Teacher 06/2023 to 06/2024

Young Scholars Learning Center

● Create a safe and nurturing environment for children to learn and grow. Being responsible for planning and implementing age-appropriate activities that help promote social, emotional, physical, and cognitive development.

● Work closely with parents to ensure open communication and collaboration in meeting the individual needs of each child. Additionally, I provide guidance and support to children as they navigate their early years of education, fostering a love for learning and helping them build important life skills.

● Create a positive and engaging atmosphere where children feel valued, respected, and encouraged to reach their full potential.

Customer Service Representative 06/2024 to Current United Health Care

● Responsible for interacting directly with them to answer questions, resolve issues, handle complaints, and generally ensure customer satisfaction by providing support regarding products or services, often through phone, email, or chat interactions. Provide assistance, resolve complaints, answer questions,

EDUCATION

Pickerington High School North - Pickerington, OH High School Diploma Graduated in 12/2022

I was a Junior in high school that has completed all high school requirements. Therefore, I have started college course during High School and graduated high school with an Associates in Business Administration.

Franklin University - Columbus, OH Bachelor’s in Human Resources Completed in 12/2023

Franklin University - Columbus, OH Master’s in Human Resources In progress

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