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Manager Contact Details

Location:
Centurion, Gauteng, South Africa
Posted:
September 13, 2019

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Resume:

Curriculum vitae of Zanele Patricia Mdletshe 082-***-****

Executive summary

Iam currently working for Rhino Ridge Safari Lodge as Receptionist

My current responsibilities include working hand and hand with Financial admin and I have attained so many years of experience in many different departments and companies and I believe that is my strong admin and management experience and my education also make me more suitable to any different levels in job

Iam hard working and confident individual who thrive to challenges and Iam goal oriented I can work very well under pressure in a team work and also well independently and enjoy working with diverse group of people.

Skills

Decision making- ability to identify and understand issues, problems and opportunities

Communication- ability to clearly convey information in a manner that helps individuals to understand and retained the message.

Computer skills-ability to operate the computer very well

Building customer loyalty-ability to meet the needs of the customers

Applied learning -ability to assimilate and apply new knowledge related information in a timely manner.

Personal attribute

Self-motivated- inner drive to succeed

Tact- courteous, diplomatic, comforting and respectful when attending to the problems and difficulties experiences

Innovative- introduce and apply new ideas and concepts

Disciplined- adhere to rules and regulations

Committed- belief to go extra miles every time in my job.

Personal Details

Name : Zanele Patricia

Surname : Mdletshe

Date of Birth : 14 May 1977 ID NO.770**********

Address : P.O. Box 157 Hluhluwe 3960

Physical Address : D 1917 Mthekwini Road Hluhluwe 3960

Mobile : 082*******/ 064********

E-mail : adab81@r.postjobfree.com

Gender : Female

Nationality : South African

EDUCATIONAL HISTORY

Standard passed : Standard 10 (grade 12)

School : Ezifundeni High School

Year completed : 1998

Subject Passed : IsiZulu, English, Afrikaans, Geography, History, Biology, Business Economics

Qualification : National Diploma in Human Resource Management

Institution : Mangosuthu Technikon

Year completed : 2002

Subject : Personnel Management 1, 2, 3

Business Management 1, 2, 3

Management of training 1, 2

Industrial Relations 1, 2

English Language communication

Accounting for personnel practitioners

End-User computing and labour law

Employment History

Sungulwane Game lodge

Period : 1 September 2003 to 31 December 2003

Duties

Receptionist duties

Answering of telephone and to manage all communication, incoming and outgoing calls.

Manage the executives ‘schedules and take care of travel arrangements, such as booking flights and hotels for business trips

Book meetings venue for inside and outside meetings

Compile and type business letters and filing correspondence

Taking minute at the meetings and distribute them to stakeholders

Receiving and sorting incoming and out coming correspondence including e-mails

Waitress Duties

Greetings customers

Present menus and inform the guest about the daily specials

Answer questions about the menus and make recommendations

Take orders

Deliver meals to the table

Attend to queries regarding the menus

Collect payment from the guests

Ensure that tables are kept clean and set properly including refilling of condiments and restocking salad bars and buffets.

Reason for leaving: I left because I got job at Thanda private game Reserve

Thanda Private Game Reserve

Positions : Assistant Executive House keeper

Period : 14 February 2004 to 20 September 2006

Duties

Ensure that guest rooms are kept tidy and clean

Ensure that all appliances are in good working condition in all the rooms

Ensure that equipment is serviced regularly (industrial air conditions and fire extinguishers)

Welcoming and orientation of guest

Daily allocation of staff

Safe keeping of attendant register of the staff

Conduct monthly stock-takes and recordings on the computer

Attending to the queries of the guest

Procuring cleaning material and keeping of suppliers

Reason for leaving: I got promoted to Vula Zulu Cultural Lodge

Vula Zulu Cultural Village (Thanda’s property)

Position : Assistant Curio Shop Manager

Period : 27 September 2006 to 31 January 2009

DUTIES

Welcome guest to the cultural village

Ensure that guests check-in when arrive and check-out them before they leave the village

Ensure the curio shop always kept clean and tidy

Ensure the shelves and racks are sufficiently stocked

Ensure that the products are kept at the right place to attract the guests into the store and rotate frequently

Ensure that the shop is well lit, ventilated and offers a positive ambience to the guests

Ensure that the signage displaying the name and logo of the shop is maintain at the right place and viewable to guests

Ensure that guest feels safe and comfortable in the shop and daily cashing ups

Liaise with the Tour guide frequently before they arrive

Conduct monthly stock-take and inventory and ensure that item is well labeled with price tag

Reason for leaving: I got retrenched because of recession by 2009

DEPARTMENT OF EDUCATION- OBONJENI DISTRICT

Position : Intern in Human Resource Development and Employee Relations

Period : 1 September 2009 to 31 August 2010

DUTIES

Conduct workshop and in-service education on performance management

Co-coordinating, monitoring and evaluating staff training and development

Develop training solutions and conduct training

Recruiting staff (educators and non-educators)

Renewing employment contracts

Taking minute at meetings and distributing them to stakeholders

Update training and development diary daily

Assist with staff grievances

Set up meetings to address staff issues

Reason for leaving: it was a contract training position

Silica Quart Mine

Position : Receptionist/PA

Period : 1 May 2011 to 30 July 2011

DUTIES

Answering of telephone and direct them to the right departments or person

Manage the diary of the director of the mine

Book meeting for the director with mine clients

Filing the invoices and correspondence

Help Financial Manager to distribute the pay slips departmental

Receiving and sorting incoming and out coming correspondence including emails

STATISTICS SOUTH AFRICA

Position : Field work coordinators

Period : 1 August 2011 to 25 October 2011

DUTIES

Coordinate and conduct training for lister and enumerators

Recruitment of staff (listers and enumerator)

Monitor data collection and data input

Track requisite fieldworker forms submissions according to established deadlines

Compile daily report and progress of the census and forward to the district census coordinator

Attend to staff queries and provide solutions

Monitor staff attendance register daily

Delegate listers and enumerators

Reason for leaving : I left because I got a position in Matshamhlophe Primary school as a substitute educator for 6months

MATSHAMHLOPHE PRIMARY SCHOOL

Position : Substitute educator

Period : 26 October 2011 to 23 March 2012

DUTIES

Ensure that the classroom is clean and tidy

Attend to learners ‘concerns especially those with social and learning problems

Have meetings with parents and or guardian

Supervise classroom activities

Make daily attendance register of learners

Collect teaching material and ensure that teaching aids are available

Supervise classroom activities all the time

Daily preparation of lesson for each subject

Supervise learner during extramural activities

Identify learners with special needs and refer appropriately

Check and mark the learner’s homework books

Prepare and finalize learner’s reports each term

Reason for leaving: The person come back in her position

MAPUTALAND COMMUNITY RADIO

Position : Trainee Administration Officer and Co-radio talk show presenter

Period : 1 January 2013 to 30 June 2013

DUTIES

Compile announcements for the public

Announce music selections, talk to callers who phones in, announce commercials and attend special radio sponsored events

Process salaries for staff

Attend to correspondence including emails

Attend to public/ listeners complaints and respond appropriately

Filing of all correspondence (manual and electronics)

Answering for telephones

Manage the petty cash of the station

Taking minute of meetings and distributing them to stakeholders

Responsible for booking of school visit

Reason for leaving: It was 6months trainee position

Rhino Ridge Safari Lodge

Period : 1 March 2015 till today

Duties

Receptionist duties

Welcome the arrival guest and check-in the arrival guest and check-out them, do payments

Answering of telephone and to manage all communication, incoming and outgoing calls.

Do check-in the guest on system (SEMPER)

Book meetings venue for inside and outside meetings

Compile and type business letters and filing correspondence

Taking minute at the meetings and distribute them to stakeholders

Receiving and sorting incoming and out coming correspondence including e-mails

Put the guest on semper system and check-out them when they departure.

Do day sheet for all in house guests and arrivals guests day to day Answering of telephone and direct them to the right departments or person

Manage the diary of the director of the mine

Book meeting for the director with mine clients

Filing the invoices and correspondence

Help Financial Manager to distribute the pay slips departmental

Receiving and sorting incoming and out coming correspondence including emails

REFERENCES

Name of the person contacted : Mrs. Sibongile Nyawo

Position held : Principal Matshamhlophe primary

Contact details : 079-***-****

Relationship to me : my principal

Name of the person contacted : Mrs. FNR Dumisa

Position held : Human Resource Practitioner (Obonjeni District)

Contact details : 035-***-****

Relationship to me : my mentor in HRD AND ER

Name of the person contacted : Simon Ntsele

Position held : Station Manager

Contact details : 035-***-**** / 082***-****

Relationship to me : my manager

Name of the person contacted : Sphamandla Shabalala

Position held : Lodge Manager

Contact details : 071*******

Relationship to me : my manager



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