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Customer Service Manager, Marketing Student & Associate

New York City, NY
September 08, 2019

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Denise Alston

Visual Merchandising and Marketing Communications


*** * ***** ** *** 63

New York, NY 10031



Experienced Technical Expert with a demonstrated history of working in the tech, retail, management, visual, and hospitality industries. Skilled in sales, customer service/experience, iOS software troubleshooting/problem solving, mobile hardware repairs, leadership, trend analysis, in-store Marketing, trend forecasting, communication, styling and skin care. As a professional, I am looking to expand my career and knowledge in the business, visual and marketing field. I am aware of modern-day consumer needs and wants, as well as up to date with latest technology and fashion.


Fashion Institute of Technology New

York, NY

Advertising and Marketing


Community College of Baltimore


Essex, MD

Liberal Arts


Decision Quality

Drive for Results

Learning on the Fly

Technical Skills

Dealing with Ambiguity

Consumer Focus


March 2017 - Present

Technical Expert • Apple Inc.

As a certified technical expert and repair technician, I perform advanced troubleshooting procedures on iOS devices, both hardware and software. During those processes, I am able to deliver an exceptional customer experience through superior levels of technical support, while maintaining a high degree of professionalism. I am also able to demonstrate consistent and comprehensive knowledge of Apple technology and applications, all while being personable, empathetic, and patient

May 2013 - November 2016

Assistant Store Manager • Gap Inc.

Responsible for delivering financial results by elevating customer experience and inspiring creativity. I executed the day-to-day plans and strategies developed by the General Manager. I led the customer service team to build relationships with customers and promote sales. My duties also included visual merchandising, styling, cash handling, receiving shipment, payroll, and scheduling.

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