Visual Merchandising and Marketing Communications
New York, NY 10031
Experienced Technical Expert with a demonstrated history of working in the tech, retail, management, visual, and hospitality industries. Skilled in sales, customer service/experience, iOS software troubleshooting/problem solving, mobile hardware repairs, leadership, trend analysis, in-store Marketing, trend forecasting, communication, styling and skin care. As a professional, I am looking to expand my career and knowledge in the business, visual and marketing field. I am aware of modern-day consumer needs and wants, as well as up to date with latest technology and fashion.
Fashion Institute of Technology New
Advertising and Marketing
Community College of Baltimore
Drive for Results
Learning on the Fly
Dealing with Ambiguity
March 2017 - Present
Technical Expert • Apple Inc.
As a certified technical expert and repair technician, I perform advanced troubleshooting procedures on iOS devices, both hardware and software. During those processes, I am able to deliver an exceptional customer experience through superior levels of technical support, while maintaining a high degree of professionalism. I am also able to demonstrate consistent and comprehensive knowledge of Apple technology and applications, all while being personable, empathetic, and patient
May 2013 - November 2016
Assistant Store Manager • Gap Inc.
Responsible for delivering financial results by elevating customer experience and inspiring creativity. I executed the day-to-day plans and strategies developed by the General Manager. I led the customer service team to build relationships with customers and promote sales. My duties also included visual merchandising, styling, cash handling, receiving shipment, payroll, and scheduling.