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Security Officer Customer Service

Rawdat Al Khail, Qatar
January 11, 2020

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(March-July) ****



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Dennis Mbaluto Wambua

P.o Box 107 MachakosKenya,,


Nationality : Kenyan

Known Languages : English Swahili


Mid-level security guard with six years of experience working in a variety of work environments and commercial buildings. Excel at striking a balance between being cordial yet firm with people when the situation calls for it. Knowledge of the latest security measures, local crimes, threat prevention methods, and security responses. Keen observation skills allow me to perform thorough patrols of my work area and spot potential dangers and security risks that need to be remedied. I am an extremely hard working and friendly individual, who enjoys communicating with others from different cultures and backgrounds. Highly self-motivated and outgoing, enjoys ensuring the provision of an exceptional sales at all times. Time-conscious, enthusiastic, diligent and flexible, internally motivated, well organized, hardworking & a team player able to work under minimum supervision, and with great interpersonal savvy

CAREER OBJECTIVE To utilize my ability, acquired knowledge and learned skills to set an uncontested track record in my area of expertise upholding high levels of integrity,discipline,accountability in my commitment to serve God and society. Loyalty and dedication to the organization ethics and goals are my strongest forte.

EDUCATION Uzuri Institute of Technology

Certificate in photography and production

Modtec Computers and Information Systems

Computer Packages

Kyanda High School

Kenya Certificate of Secondary Education

Kasinga Primary School

Kenya Certificate of Primary Education

EXPERIENCE Part time Studio work at Jenmo Photo Studio Inter Leisure Hotel

Security personnel

■Carried out surveillance of company premises with the aid of CCTV system

■Ensured authorized people and materials enter and exit through entrances.Provided safe entry and stay for guests.

■Carried out regular patrolling of hotel and its surroundings.

■Maintained hotel’s image and reputation by maintaining law and order.

■Accomplished strict security set up and environment for employees, assets and guests. Kings power Hotel

Security personnel

■Provided high end security to hotel assets and guests.

■Ensured security of hotel premises through constant on foot -checks.Responded quickly to security threats and emergency situations.

■Monitored surveillance equipment and cameras to detect security breaches.

■Ensured company employees strict compliance with rules and regulations.Detected and prevented presence of illegal persons in the company premises. KEY COMPETENCIES Time management and organisation/Customer service Oral and written communication skills.

The ability to be skilful and quick with hands (manual dextrity) Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections. Excellent active listening skills and ability to give my complete attention to patrons during busy times.

Dealing with people politely but in a authoritative manner. TECHNICAL SKILLS Outstanding knowledge of security procedures and equipment,Exceptional ability to deal firmly and tactfully with difficult situations,Outstanding ability to stand and walk for a long time. Excellent speaking skills to carry on conversations with guests Highly computer literate with good interpersonal skills, marketing/PR skills and good leadership skills

Possess excellent organization and management skills Solid knowledge of fire safety procedures and fire safety codes Highly computer literate with good interpersonal skills, marketing/PR skills and good leadership skills

Excellent computer and communication skills

Ability to acknowledge difficult situations and respond accordingly;Ability to multi-task and learn quickly.

Able to quickly determine the proper course of action in various situations to keep things under control and to influence the best outcome. -


Outdoor activities

Networking and team playing

Reading and informative research

REFERENCE Veronica Methu Manager Uzuri Institute Machakos P.O. Box 2201-01000, Machakos Tel: 072*-***-*** - ""

Pst. Daniel Kisio P. O. Box 90100-107 Tel: 070*-***-*** - "" Jesse Kipkurui Langat P. O. Box 76 – Athi River Email: - "" DECLARATION I declare that information given is true and is within my knowledge

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