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Customer Service Manager

Houston, TX
January 09, 2020

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LaVerne J. Edwards

***** ******* ***** **** *******, TX 77035 346-***-****

Eager to apply professionalism, strong observation and communication skills. Very efficient and strongly detailed as well as multi-tasked. Ability to listen and work with a diverse population.

SKILLS: • Customer Service • Task Oriented

• Report Preparation • Written Correspondence

• Computer Literate • Case Mangement

• General Office Skills


Securitas Critical Infrastructure Services

Security Officer

Houston Tx

August 2016 - Present

. Provide world class safe guarding of Securitas Critical Services.

. Preserve national security and improve the protection of the personnel,prorgams,

Resources, and facilities of our clients by providing high quality security service.

. Ensure that the customer feels comfortable allowing us to work on their premises, knowing that we

Are trustworthy.

Perform shipping and receiving duties as well as logistics.

Escort Certified of Hazardous material vehicles into oil and gas chemical plants.

. Give the customer the very best service possible in asisting the client with their security needs.

National/Alamo Car Rental Houston, TX

Rental Agent June 2013 – August 2016

Use company approved sales and service techniques to determine customer needs

Offer optional products to meet customer wants and needs

Prepare all rental and return documents accurately and completely

Qualify each customer using company requirement guidelines

Provide customer assistance with directions, maps, local area information, appropriate service, etc

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges

Ensure that the return date and time on the rental agreement is accurate

Review all charges at the time of rental

Assist customers by effectively resolving all customer service issues

Answer phones to help assist customers in a friendly, helpful and prompt manner

Brighter Vision Child Placement Houston, TX

Case Manager October 2010 – June 2013

Provided written documents, such as case notes, progress reports, and discharge summaries, of supportive contracts to foster families and children

Actively participated in monthly meetings with TDFPS caseworkers

Maintained an active average caseload of 28-100 clients

Administered and maintained all records properly in accordance with office protocol

Kids at the Crossroads Houston, TX

Case Manager September 2004 – October 2010

Frequently consulted with members of the families, assessed and documented services

Demonstrated as a strong team player in a team oriented environment

Provided referrels to other public and private social service organizations

Texas Department of Criminal Justice Houston, TX

Parole Officer II August 1999 – September 2004

Re-Intergrated offenders back into society through successful referrals

Conducted monthly home, office, field and jail visits

Ensure that all offenders are supervised accordingly

Assisted in job searches as well as substance abuse treatment

Prepared all documentation for court/trial

Houston Independent School District Houston, TX

Teacher April 1998 – September 1999

Get at risk students back on track

Acted as a liason between the child, parent and the home school

EDUCATION: Grambling State University, Grambling, Louisiana

Bachelor of Science in Criminal Justice,14 - May-1995

Associate of Science in Criminal Justice, 15 - May-1994


Member of the Dean’s List, 1995

Honor Roll, 1992 - 1995

Criminal Justice Club, 1993-1995

Zeta Phi Beta Sorority Incorporated, PSI BETA Chapter, 1993 – present

Tau Beta Sigma Band Sorority, ZETA MU Chapter, 1995 – present

Grambling State University Tiger Marching Band, 1989- 1995

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