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Customer Service Data Entry

Kansas City, MO
January 08, 2020

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Tracy Brown

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Office Administrator/Reception

Summary: Professional and courteous office administrator and receptionist. Provides excellent customer service and phone etiquette and handles high volume of phone calls and efficient data entry; 15+ years of experience working in various businesses and corporate headquarters.

Technical Knowledge

Microsoft Office Suite proficient

Typing speed 60 wpm

AS 400 Mortgage software

Data entry

Previous experience in Life Insurance, Skilled Nursing Insurance

Business and Management classes

Search Engines, Explorer, Google, Facebook

Creation of new files and file management

Trained in Medical terminology, HIPPA, CPT Coding, Disease Process

Summary of Skills

Excellent communication; verbal and written

Punctual and reliable

Employee award for creating new procedure manuals for AmEx

Friendly customer service & attention to detail

Handle switchboard and direct calls accordingly

Telephone interviews and surveys

Work Experience

MANPOWER: 490 Mendocino Ave. #105, Santa Rosa, 1997-2012; Contact Betsy Isis, 707-***-****

Clerical and Front Desk Temp

Long term assignments, including Reception at Regional Parks of Sonoma County and Reception for

Sonoma County Probation Department.

Duties included; filing, data entry, phone management, preparing documents, selling passes.

AMERICAN RATINGS CORPORATION: 504 Old Redwood Hwy, Novato, CA, 2004-2006; Contact Olivia Bustos,

800-***-****: Customer Care Advocate

Telephone surveys for Diamond Certification; data entry

IKON OFFICE SOLUTIONS: 455 Forbes Blvd, San Francisco, CA, 1997-2000; Contact human resources at

925-***-****: Team cover for contract assignments

CBX Switchboard Operator

Mailroom and copy center


Santa Rosa JC, Certificate 1994 College of Marin, 2016-2017

AS Degree and Supervisory/ Management Certificate Real Estate Certificate

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