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Document Controller/Documentation Admin

Dubai, Emirate of Dubai, United Arab Emirates
January 09, 2020

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Document Controller/Documentation Admin

Phone: +971-**-*******


LinkedIn: Address: Al Rashidiya, Dubai, UAE

Professional Summary

Document Management professional experienced in storing, managing, and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task. Strong aptitude for data entry and word processing with demonstrated success in quickly identifying and correcting discrepancies.


Microsoft Office Proficiency


Data Accuracy

Project Support

Record keeping and reporting

Document Organization

Customer Service

Mail Handling

35 WPM typing speed

English & Arabic Typing

Work History

Documentation Admin

DoXpress Logistics Services, Al Qusais, Dubai

December 2016 – July 2017

Dealing cross trade shipment documentation for the client company

Improved information collection and recordkeeping accuracy by creating, updating and managing client communications

Adapted to workflow changes and implemented continuous process improvements to overcome obstacles

Entered and maintained departmental records into company database using MS-Excel

Modified and maintained tools to support operations and business process creation using Adobe Acrobat, Excel, Word and PowerPoint capabilities

Performed document reproduction, printing documents from electronic sources such as email attachments and PDF files

Produced monthly invoice tracker and financial reports using Excel spreadsheet functions

Reviewed and updated client correspondence files and invoices database information to maintain accurate records

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports

Performed research into ongoing/changing shipment processes to increase knowledge and ability to provide valuable and error free contributions

Document Management Coordinator

Du Telecommunication, Al Nahda, Dubai

September 2011 – August 2016

Validated customers' application received via Du channels

Developed standard operating procedures and document workflow for current and future process steps

Monitored due dates and deadlines and worked to complete all documents on time or early

Uploaded company procedures and policies to EDMS, routing for approval and training

Evaluated source documents to locate information needed for each data entry field

Entered numerical data into databases with speed and accuracy

Performed more than 5 hourly data entry actions while maintaining 2% error rate

Kept optimal quality levels to prevent critical errors and support team performance targets

Entered customer information into databases quickly and with minimal errors

Verified accuracy and validity of data entered in databases

Ensured that all computer system information was accurate and up-to-date

Conducted training and change management processes to improve operations

Managed large data projects, including workflow scheduling, data entry and accuracy verification

Worked with Operations Manager to resolve Application Backlog problems, improve operations and provide exceptional customer service


“Best Employee” award in 2013

“Best Team Leader” award in 2014

Supervised team of 5 staff members

Documented and resolved Application Backlog issue which led to high profit, smooth operation and more contracts to the company

Resolved software issue through consumer testing Education

Masters of Business Administration:

Hospitality Management

Jaipur National University – Dubai

Bachelors of Business Administration:

International Business

London City College – Dubai


English: Advanced

Malayalam: Native

Hindi: Intermediate

Arabic: Read & Type

Tamil: Intermediate

Additional Information

On Visit Visa, valid until March 20, 2020

Hold valid UAE Driving License, valid until October 2024

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