JANE NAKACWA

Abu Dhabi, UAE

ada7mv@r.postjobfree.com +971-**-*******

Personal Details:

UAE Residence Visa Ugandan

Female Single

RECEPTIONIST

Dynamic, reliable Hostess with over two years’ experience in providing world class customer service to guests in restaurants. Highly skilled in planning service workflows and managing reservations. Proficient in making guests comfortable and satisfied while ensuring optimal guest flow. Collaborative communicator with a demonstrated success in working with a team that values a guest-centric approach and creating unique experiences. Passion for consummate accuracy and integrity with a focus on providing exceptional client management service, and interpersonal skills.

AREA OF EXPERTISE

Administration & Planning

Reservations Management

Workflow Optimization

Sales Planning & Marketing

Communication & Influence

Client Management

Customer Service Excellence

Stakeholder Engagement

Conflict Resolution

Professional Experience

CROWN PLAZA Abu Dhabi May 2015 to Present

Hostess

Manage incoming calls and telephone guest inquiries, customer service requests, reservation bookings and resolve issues. Proactively assist delegates and guests orientate the hotel, including private tours of conference and meeting facilities, set up and organising of events, and welcoming and directing patrons to accommodation. Plan events, including menus, special dietary requests and venues, ensuring a memorable and seamless experience for guests and delegates.

KEY ACCOMPLISHMENT:

Develop a rapport with guests and generate repeat business, through a friendly attitude, including greeting and acknowledging clients with a warm smile.

Present menus, create personal dining experience, answer questions, and offer information on menu items while taking orders.

Ensure served guests are enjoying the meals by following up throughout the service and addressing additional requests.

Communicate information on hotel and bar promotions, while interfacing with clients to assess food needs, suggest dishes, and up sell beverages.

Collect payments upon presentation of bills to guests, including all cash management, ensuring consummate accuracy with bills, and invoices.

Maintain meeting rooms including clear signage, welcoming, and assigning delegates to respective rooms; briefing the guests on fire, safety exits, prayer rooms and washrooms, and assist instructors alongside coordinators throughout the meetings and functions.

Educate guests and staff in emergency procedures. Provide exception client care and problem resolution, through open communication and active listening.

Maintain all function rooms, including Board, meeting, conference and event facilities, ensuring hygiene and cleanliness, and alignment with hotel standards and compliance.

CERTIFICATES

Problem Handling Certificate, Intercontinental Hotel Group, UAE, 2016