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Sales Representative Customer Service

Houston, TX
January 04, 2020

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Marcus R. Wilson

**** *. **** **. **** B

Houston, Texas 77008

832-***-**** –


Results-driven, self-motivated, detailed oriented business development professional with over ten years of high-volume business expansion, customer service, and problem-solving experience. Expertise lies in detailed presentations to clients, analyzing and developing new business for fortune 500 companies such as Merck & Co. and Pfizer Inc. Cutting operation cost and creating and executing a detailed marketing plan for Enterprise Leasing. BA received from Sam Houston State University, seeking to transition into a new position in Sales for a leading company in the Houston area.

Areas of Expertise

Market Analysts

Territory Management / Expansion

Strong Analytical Skills

Budget Development

Enhancement of Business Models

Customer Service Driven

Extremely Goal Oriented

Persuasive Communication Skills

Problem Solving

Work History

iQVIA/Quintiles IMS Sept. 2018 – Nov. 2019

Cardiovascular Specialty Sales Representative – (Contract sales)

Rehired to launch new CAD/PAD indication and rewarded top honors for sales penetration.

Ranked and finished #1 representative in sales for fiscal year 2018.

Grew Xarelto TRx market share from 38% to 44% in fiscal year 2019.

Highest Q2 percent to quota at 246% in 2019 with YtD rank of 17.

Presidents Club winner in 2019.

Syneos Health August 2017 – Sept. 2018

Professional Sales Representative - (Contract sales)

In charge of the launch of a ground-breaking vaccine

Responsible for 80% market share by Q3 2018 – current market share 48% in Q1 2018.

Grew Boostrix (tDap) market share to 61% from 33% since October 2017.

Quintiles IMS July 5, 2016 – June 30, 2017

Cardiovascular Specialty Sales Representative – (Contract sales)

Responsible for growing overall Xarelto market share from 19% to 42% in fiscal year 2017.

Ranked in Top 25% in sales through 2nd Quarter 2017.

Grew Xarelto TRx share to 110% and NBRx share to 128% in fiscal year 2017.

Due to realignment, this contract for the Northwest Houston territory was eliminated at the end of June 2017.

Penta State LLC 10/2015- 03/2016

Business Development Representative

In charge of building, developing and creating a customer base in a new territory for startup company in Toxicology.

Created a marketing plan that resulted in closing four new accounts in 4 months.

Increased sales volume by 12% in four-month period.

Developed and executed an office-training program for account onboarding.

Instituted territory sales boundaries, mapping and marketing material.

Established a solid foothold in current territory for startup company.

GREER Labs 11/2010-10/2015

Allergy Sales Consultant – (Buy & Bill)

In charge of growing an underperforming territory selling allergy immunotherapy (injectable or shots) calling on Allergists, ENTs, Pulmonologists and Pediatricians.

Developed a marketing campaign for an allergy extract company that increased their customer base by 37% and revenue by 22% the last four years.

#1 Sales Associate in 2015 and 2014.

#2 Sales Associate in 2013

Appointed District Field Trainer by Sales Manager in 2014.

In one 8-month period, managed to recapture five high-end accounts generating $750k in revenue while saving nearly $$350k in capital expenses.

Implemented a customer service plan that kept current company from losing existing accounts and over $500k in revenue.

Improved the performance of territory from 61% to 110% to plan in seven months.

Daiichi Sankyo, Inc. 06/2008-10/2010

Cardiovascular Specialty Representative

In charge of launching new Oral Anti-Platelet, establishing, & expanding market share.

Cardiovascular & Anti-Platelet Disease experience in both hospital and office settings.

Ranked 21 out of 250 representatives for fiscal year 2009 – 2010.

Entire product portfolio in top 25% of country for fiscal year 2009 -2010.

Merck & Co, Inc. 06/2006 – 06/2008

Professional Representative II

Osteoporosis & Upper Respiratory Disease specializing in strategic selling to high volume physicians.

Ranked in the top 15% for market share and market volume in 2007.

Pfizer 09/2003 – 06/2005

Professional Healthcare Representative

In charge of developing and improving an under-performing territory, increasing product awareness and strengthening customer satisfaction.

Specializing in Cardiovascular Sales under the Lipitor, Norvasc, Viagra and Caduet portfolio.

Ranked 19th out of 79 representatives in South Eastern Region.

Rookie of the Year Recipient 2004.

Grew Lipitor market share from 48% to 51% in 2004.

Enterprise Leasing 10/1997 – 07/2003

Business Manager

In charge of developing and improving the overall market growth of a free-standing leasing office

Effectively communicated company objectives to office personnel for the purpose of aiming strategies at current market opportunities, resulting in impressive territory growth


Bachelor of Business Administration Sam Houston State University

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