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Manager Front Office

Location:
Vancouver, BC, Canada
Posted:
January 06, 2020

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Resume:

AJIT PHAPALE

#***, *** **** **,

New Westminster, BC

V3M 3Y2.

306-***-****

ada77x@r.postjobfree.com

Objective & Accomplishments

Using my skills and expertise to the benefit of my employer, while aiming at advancing my career. I also hope to motivate staff members working with me to not only work as a team, but also to give their best while attending to clients. With this, I hope to keep the existing clients, while attracting new ones to the establishment.

• Serve it Right

Summary of Skills

• Effective time management skills and the ability to prioritize tasks to ensure designated duties are completed properly and on time

• Personable individual with a positive attitude and work ethic

• Strong oral and written communication skills with both guests and co- workers

• Extensive experience working in the hospitality industry as well as educational background in hotel

• High energy team player who welcomes challenge

• Speaks English and Hindi

Education

Wine Business Management Post Graduate Program

May 2011

Niagara College, Niagara-on-the-Lake, ON

Bachelors in Hospitality Management

May 2008

Pune University, Maharashtra, India

Work Experience

Front of House Manager (Opening Team)

Jan 2019- Current

Cineplex Park Royal, West Vancouver

• Reporting to the General Manager, lead, support and manage a dedicated team of employees and maintain good working relationships.

• Enforcing all policies and procedures by coaching, motivating, and training FOH employees.

• Hiring and reviewing staffing levels for host/hostesses, servers and bartenders.

• Perfecting service standards and day-to-day operation.

• Maximizing staff efficiency and productivity.

• Maintaining ambience throughout by controlling lighting, background music, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area.

• Reconciliation of end of the night funds Analytical, problem-solving thinker who is highly adapt in conflict resolution. Night Supervisor (Opening Team)

Feb 2015- Nov 2018

Element by Westin Vancouver Metro town

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

• Maintain a professional and high quality service oriented environment at all times.

• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Night Manager (Opening Team)

Novembre 2013- Octobre 2014

Renaissance Edmonton International Airport

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

• Maintain a professional and high quality service oriented environment at all times.

• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Duty Manager

Jun 2011- Sep 2013

Heritage Inn Hotel & Convention Centre, Saskatoon, SK, Canada

• Providing the highest quality guest accommodations and services.

• To develop promotional and marketing plans to increase business.

• Ensuring that all security standards are adhered.

• Encouraging team work in the hotel through various motivation methods.

• Hiring, training and supervising quality personnel to work in all departments.

Duty Manager

Oct 2010- May 2011

Admiral Inn, Niagara Falls, Canada

• Monitoring the operations of Admiral Inn with the aim of ensuring that everything runs smoothly

• Supervising the staff

• Ensuring that all security standards are adhered to

• Effectively deploying staff

• Encouraging team work in the hotel through various motivation methods

• To ensure that clients are served courteously and in good time Food & Beverage Supervisor

Feb.2009 – Feb. 2010

Viva Goa Restaurant, Sydney, Australia

• Monitoring the operations of Viva Goa with the aim of ensuring that everything runs smoothly

• Oversee the day-to-day operations of dining facilities.

• To promote a customer focused culture within Viva Goa by example and by encouraging in house training of all team members through an agreed training plan.

• To assist in the management of the outcomes of monthly Customer Reviews, linking these to changes in procedure and team training.

• To ensure the use of current Standard Operation Procedures by all team members within the department.

• To be able to work within any section within the Food and Beverage department.

• To be responsible for managing the time keeping records for all team members on your shift.

Food & Beverage Associate

Feb.2009 – Feb. 2010

Observatory Hotel, Sydney, Australia

• Assisted with room service by taking orders on the phone, processing it and ensure excellent guest service

• Assisted in delivering service in restaurant

• Helped in serving food and drinks to about 100 customers on a daily basis

• Worked as a shift leader in absence of supervisor Front Office Supervisor

Aug.2008 – Jan.2009

Peninsula Grand Hotel, Mumbai, India

• Assist in scheduling and delegating work to the Front Desk, Reservations, Bell, Valet and Transportation departments.

• Oversee daily operational issues.

• Follow up on guest history, group block pick-ups and cut off dates

• Remain current on room rates, room availability and emergency procedures

• Prepare all weekly and monthly reports in accordance with required quality standards and established deadlines.

• Provide courteous service to our guests and be cordial to all Team Members. Food & Beverage Associate (Internship)

June 2007 – Oct.2007

Seelbach Hilton, Kentucky, USA

• Worked and handled bar service during dinner operations

• Assisted with room service by taking orders on the phone and ensure excellent guest service

• Acquired TIPS Training for Responsible Alcohol Service in USA References

To be furnished upon request



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