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office administrator, coordinator, back office, customer service,HR

Dubai, Emirate of Dubai, United Arab Emirates
January 01, 2020

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BENSON FRANCIS, mob: 055*******, Dubai


I am dedicated, approachable, reliable and motivated who finds enjoyment in helping people and organizations become successful and takes pride in representing employer and acting as a spokesperson for a team. Five Key Strengths: Restorative, Winning Others Over, Harmony, Includer, and Achiever.

Ambitious, outgoing individual who seeks extensive adventure in everything! Working toward achievement, I am open-arms to opportunities that will broaden my horizon. A team player, willing to lead or follow, eager to learn and is self-motivated. Enthusiastic and personable.

My passion is to contribute, support, and make a difference. “I have dedicated my career to keeping executives and business owners organized, prioritized and less stressed. I practice a streamlined and intuitive approach to assistance. It rests on empathy, efficiency, and astute problem solving. I have discovered that I thrive on challenges and do my best work in high- volume settings. I enjoy responsibility and believe that my experience, professionalism, and proactive demeanor are a perfect match for the “many hats” that Administrative & Executive Positions require.



Etisalat UAE - Sales executive/advisor (July 2015-August 2019) (4 years 2 months)

Supported our retail store team to reach the sales targets by the approach of cross sell up sell in creative ways. Created and executed appropriate strategic planning to bring in more business. Mastered in excellent selling, verbal and written communication, negotiation and analytical skills which increased sales results.

Improved active listening and problem solving skills thereby giving best solutions to the customers by presentations. Achieved rewards for good performance in both sales and customer service. Got appreciations from customers for high level of satisfaction of service. Learned importance of time management, prioritizing, organizational &interpersonal skills. BPCL Kochi – India: Site Supervisor cum Office Administration HR Executive -Sub Contract (February 2015 - May 2015) (3 months)

Handled the administrative responsibilities, Human resource, Recruiting.

Coordinated staff and performed operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.

Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries. Train and lead student employees. AT & T, (Sutherland Global Services) India: Consultant (November 2014 - February 2015) (3 months)

Supported a team in achieving sales targets and customer satisfaction TECHSHORE INSPECTION SERVICES INDIA

QA QC Supervisor cum Office Administrator Executive (September 2013 - August 2014) (1 year)

Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems.

Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.

Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors. Examining and monitoring the quality standards. Provided support for staff. EDUCATION

Bachelors in Technology in Mechanical Engineering CUSAT Kochi (June 2009- June 2013) SKILLS AND TRAITS

Relationship Building, office operations.

Greeting and welcoming, management.

Social media and networking. Participate.

Book keeping and typing. Attention to detail.

Curiosity and critical thinking. Accuracy

Managing expectations, confidentiality.

Rapport and relationship building. Grit

Coordinate, organize, and follow up, ensure.

Reliability, integrity, adept in technology.

Stress tolerance, open-mindedness,

friendliness, and professional ethics.

Customer engagement, public relations.

Data base administration, skilled multi-tasker.

Training and development, facilities.

Document management, documentation.

Data base administration, standards.

Client relations, computer knowledge.

Confidence, empathy, patience. Etiquette.

Aptitude for learning, reporting, deadlines

Emotional intelligence, prioritization.

Market knowledge, product knowledge.

Positive body language, resourcefulness.

Initiative, motivation, multitasking.

Team motivation, responsiveness.

Anticipate needs, detail-oriented.

Filing / paper management, data entry

Multi-cultural awareness, oversee.

Paper works and filing, assist, telephone.

Microsoft office, Word, Excel, IT.


English and Malayalam: Fluent, Hindi, and Tamil: Intermediate, Arabic: Basic DECLARATION

I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.

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