Lifie Kgaisi More

**** ****** ****** ******** ***. 2

1818

Mobile: 083*******

Email: ada3vc@r.postjobfree.com

PROFILE:

I am a versatile and results-oriented professional with extensive experience in customer service and retentions.

I possess excellent interpersonal skills and I have the ability to communicate effectively

I enjoy being part of a productive team and always willing to go the extra mile to ensure work is completed.

PERSONAL DETAILS:

Date of Birth: 29 June 1983

Sex: Male

Age: 36

Marital Status: Married

Nationality: South African

Driver License: Code 8 with valid PDP

EDUCATION: Call Centre Certificate

Cornerstone

SECONDARY: Altmont Technical High School, 2002

EDUCATION

EXPERIENCE: Medizone 2019 - 2019

Role and Responsibilities as Sales Consultant at Medizone

Responsible for conducting presentations to clients for

Ozone Therapy equipment

Working within teams in order to attain sales targets

Compiling daily list of referrals

Nedbank 2011-2017

Role and Responsibilities as Retention Agent at Nedbank:

Providing client retention and efficient quality service

Identifying needs and preparing value added offers (based on data provided to meet clients’ needs prior to making calls)

Resolution of clients’ issues

Identifying cross sell opportunities and referring to

relevant stakeholders

Escalating on value proposition where appropriate

Responding to and processing retention leads (First

Call Resolution)

Completing all on-call capturing

Providing ongoing feedback for continuous improvement

Van Der Venter Mojapelo 2009-2010

Role and Responsibilities as a Telesales Agent at Van Der Venter Mojapelo

Outbound/Inbound telesales agents tasked with selling on behalf of the following organisations:

Iburst Wireless

Cell C

Real People Cellular

Altech Autopage Cellular

SKILLS: Problem-solving skills, good planning and organizational skills,

Team player, Good communication (written and verbal),

Ability to work under pressure,

Presenting, facilitation & computer skills.

Multi-lingual (English, Setswana, Sepedi, isiZulu)

INTERESTS: Reading books, Music and watching TV

REFERENCES

Medizone

Pheello Kekana (Team Leader)

071-***-****

Nedbank

Lennox Mdlankomo (Team Manager)

073-***-****

Van der Venter Mojapelo

Maggie Lembethe (Supervisor)

084-***-****

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