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Manager Training

December 17, 2019

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Haware city,



Phone: 778*******



To achieve a good position in an organization by rendering my best for the growth of self and the organization.

Professional Summary:

Job Title: Lead-Trainer From: April 2011 till February 2017

Organization: Sutherland Global Services

Job Description:

Certified as a Trainer by National Education and Policy Development (NEPD), Humana Inc., US.

Was chosen as a admin from the client end for creating training classes on CSOD (Corner Stone On Demand)

Provided Basics of US Health care to multiple calling processes (Both Payer and Provider as per the requirement).

Handled Virtual trainings.

Prepared PPTs for New hire Orientation program from a process front

Handled documentation, developed SOP (Standard Operating Procedure) for multiple pilot projects.

Maintained training MIS.

Conducted Process Knowledge tests on a weekly basis.

Performed auditing on both system and call for new hires.

Have attended training programs (LEAD 100).


Received award for consistent performance.

Received multiple client appreciations.

Received award as quality performer.

Received best trainer award from the client.

Job Title: Event Manager From: April 2010 till March 2011

Job Description:

Prepared event schedules, Agenda, planned activities based on the product that should be promoted.

Worked on preparing quotations for an event.

Worked as free-lancer MC (Mic Coordinator) for College fests, new product launch, Christmas Carnival and so on.

Handled multiple Mall and Apartment events.

Promoted products like Barbie, Skoda, Vodafone, Kidbion, Pantaloons as a free-lancer MC.

Job Title: Radio Jockey From: May 2008 till March 2010

Organization: Kal Radio Ltd (93.5 Red FM)

Job Description:

Managed all music clearances and cue sheets.

Incorporated advertisers and products into shows in innovative ways

Introduced shows on the air and announced station breaks, commercials and public service information.

Aired popular daily station contests.

Handled Prime time programs, outdoor college programs, Doctors meet, Women's day and so on.

Performed anchoring for promotional activities and new product launch.

Communicated with audience during the program.

Professional Summary:

Post-Graduation in Master of Arts with Mass Communication Journalism, from Osmania and Kakatiya University, Telangana.

Graduation in Bachelor of Science with Bio-Technology from Chaitanya Degree and PG College, Telangana.

Intermediate in Biology, Physics and Chemistry from MNR Junior College, Telangana.

Personal Details:

Name : Shilpa Manthena.

Father’s Name : M.Prabhakar Reddy.

Date of Birth : 02-May-1989.

Nationality : Indian.

Languages Known : English, Telugu and Hindi.

Extra-Curricular Activities: Singing, Event Management, Handicrafts.


I hereby declare that all the above-mentioned particulars are true up to my knowledge.


PLACE: Thane, Mumbai (Shilpa Manthena)

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