DINAH F. BUENTELLO

***** ******** **** ● Elmendorf, Texas 78112 ● 210-***-**** ● ada31t@r.postjobfree.com Dedicated and technically skilled bilingual business professional with a versatile administrative support skill set developed through experience as a customer service representative, HR administrative assistant and data entry clerk. Excels at multi-tasking in a fast-paced environment, while completing tasks within time and budget constraints. Superior telephone, customer service and computer skills with proficiency in MS Office Suite and other applications/systems.

Interpersonal Communication

Customer Service/Client Relations

Teamwork

Adaptability

Report & Document Preparation

Records/Report Management

Scheduling & Event Coordination

Personnel In & Out Processing

Timesheet & Invoice Processing

Meeting & Event Planning

Supply/Inventory Management

Quality Control Analysis

SSS Systems Support, LLC, San Antonio, Texas November 3, 2014 to Present Project Coordinator/Program Administrative Assistant

- Provide approximately 150 new hire employees with instructions and process for local background check at SAPD and local Sheriff’s Office to obtain clearance for Local Background Check prior to employment. Upon approval of Local Background Check, escort new hire employees (to include government contractor, ORISE - Pre-Doctorate employees as well as Military and Civilian personnel) to various required work stations per In Processing Checklist. Process the provisioning of new employee's Computer Access Card (CAC) for their daily computer access. Escort new employee to Provost Marshal’s office to acquire their Building Access Badge. Escort new employees to the Occupational Health Nurse to present their immunization records. Escort new employees to sign up for their Safety Brief/Training. Upon the new employee accomplishing their CAC provisioning, I complete various account access forms for their Digital Signature. I attach their form(s) with specific instructions for their account access(s) to an e- mail and “CC” their Branch Chief and Lead Trainer for their tracking purposes.

- Coordinate a “New Hire Meet and Greet” for all new employees on a quarterly basis. This will familiarize new employees with the various sections and the branch they are supporting as well as understand their role.

- Assist with end-of-month progress reporting for Branch Chief(s)/Leadership monthly, to track employee daily status.

- Track all on-site and remote employees’ various DoD required training certification. Notify employees via e-mail of their upcoming required training to avoid work stoppages among personnel, thereby increasing productivity.

- Request and schedule conference room reservations for various Branch Chiefs for their Branch Training, Quality Control and Employee Progress Reporting meetings. Request and Schedule audio conference call dial-in information for the Branch Chief to provide meeting access to all remote employee(s) as well as other invited guests. Bed Bath & Beyond, San Antonio, Texas (Part-time) January 22, 2018 to December 21, 2018 Customer Service/Sales Associate

- Provided excellent customer service, responsible for assisting all customers with their shopping experience. This required me to direct the customer to the item/items on the sales floor and when not on sales floor, locating the item in the stock room. I provided on-line order assistance, even helping to arrange delivery or in store pick up. HR Administrative Assistant / Customer Service Representative / Data Entry Clerk Key Skills

Experience

Hawkins Personnel, for

Forum Energy Technologies, San Antonio, Texas October 20, 2013 to October 31, 2014 Quality Control Inspector

- Responsible for entering data consisting of all incoming oil field pump and valve parts received from various vendors world-wide using a preformatted web-based data base (Content Central). This task required me to verify that each scanned file had all required information for entry.

- Verified all “Certified” work orders by locating individual part numbers and heat codes for each individual part and created a file for each work order; collected all required files in individual file folders using Content Central data base.

- Coordinated review of Heat Code as well as part numbers with the Material Handlers on parts when unable to locate the appropriate material certificate.

- Contacted vendors via e-mail or telephone to request the required material certificates when unable to locate within the database.

Tri-Starr Personnel, for

Southwest Research Institute, San Antonio, Texas

January 23, 2012 to October 18, 2013

Data Processor (General Clerk 2)

- Responsible for processing data from the Inorganic, Wet Chemistry and Radiochemistry sections.

- Generated numerous electronic reports using spreadsheet programs and client websites as directed by contractual and/or client specifications.

- Collected and compiled analytical data results and generated official final reports for submission to national and international clients.

- Created the required forms needed by clients or staff utilizing Adobe, Excel and Word.

- Submitted client reports via e-mail as well as uploading on the Laboratory Information Management System.

- Assisted the Data Reporting Group with preparing data for final archival, filing, copying, paginating and scanning of all raw data and client required documentation that accompanied the final reports to each client. Spec Pro Inc., San Antonio, Texas (Brooks City-Base) June 1997 to February 2011 Administrative Assistant, May 2005 to February 2011 Diagnostic/Nosologic Coder, September 2002 to May 2005 Human Resources Administrative Assistant, May 2000 to September 2002 Quality Control Technician, July 1998 to May 2000

Scanning Technician, June 1997 to July 1998

- Provided administrative/secretarial support for the department such as answering telephone, assisting visitors, resolved and referred a range of administrative problems and inquiries.

- Assisted with course registration, administrative and in-processing activities for all incoming students.

- Managed details of course schedules, travel arrangements for instructors, calendars and itineraries.

- Composed and distributed inter-departmental memoranda ensuring timely delivery and receipt of important information while maintaining confidentiality.

- Organized, sorted and distributed incoming and outgoing mail for students and departmental personnel.

- Established, maintained, and updated files, records, and other documents; developed and maintained data and performed routine analyses in the processing of data for recurring internal reports.

- Provided and maintained confidential personnel records for all incoming new hire employees.

- Assisted new personnel with general human resources-related questions.

- Sorted and distributed incoming USPS mail to office personnel.

- Processed all outgoing mail as well as printing postage label for each mail parcel.

- Processed all outgoing packages for FedEx and UPS providing their prospective required duplicate mailing labels.

- Ordered office supplies on-line, ordering from various office supply stores for delivery.

- Verified employee timecards for payroll purposes.

- Delivered project invoicing to various government personnel for approval signatures.

- Maintained office petty cash per the president of the local contract office.

- Served as a liaison in operational issues and resolution of day-to-day administrative tasks.

- Handled the responsibilities of answering queries related to office operations.

- Assigned proper codes for classification of medical conditions and procedures for military personnel and their dependents using ICD-9 involving the Air Force Research Laboratory, Population and Ranch Hand II Study for medical research purposes.

- Abstracted mortality data from death certificates/autopsy protocols using ICD-9 to determine underlying cause of death of retired and active duty Air Force personnel.

- Processed highly confidential medical records with discretion and accuracy.

- Reviewed each individual record with attention to detail as part of quality control.

- Provided quality reports to leadership personnel on a daily basis as part of the continuous process improvement cycle and produced an error-free product. Metrica, San Antonio, Texas (Brooks AFB) September 1989 to June 1997 Area Leader

- Supervised four data entry clerks in Sample Control Data Entry.

- Insured all incoming/outgoing work was completed on or before established deadlines and solved work problems.

- Assisted in supervision, provided training to new personnel and monitored their performance and production.

- Maintained daily employee work schedules and provided input for employee evaluations. Maxima, San Antonio, Texas (Brooks AFB) May 1988 to September 1989 Data Entry Clerk

- Efficiently handled voluminous data entry tasks while verifying the accuracy and combining data from various systems to compile reports.

- Informed supervisor about unusual situations affecting productivity, accuracy and efficiency of data flow.

- Supervised four data entry clerks in Sample Control Data Entry.

- Insured all incoming/outgoing work was completed on or before established deadlines and solved work problems.

- Assisted in supervision, provided training to new personnel and monitored their performance and production.

- Maintained daily employee work schedules and provided input for employee evaluations. Data Processing Associates, San Antonio, Texas (Brooks AFB) May 1987 to May 1988 Data Entry Clerk

- Handled all priority mail, kept records of samples received, and corresponding paperwork for the sample chemists and technicians.

- Kept track of received data and source documents, prepared and sorted source documents, and identified and interpreted data to be entered.

- Reviewed documents for accuracy as well as corrected errors, returned documents to source or entered missing data.

- Supervised four data entry clerks in Sample Control Data Entry.

- Insured all incoming/outgoing work was completed on or before established deadlines and solved work problems.

- Assisted in supervision, provided training to new personnel and monitored their performance and production.

- Maintained daily employee work schedules and provided input for employee evaluations. East Central High School, San Antonio, Texas 1985

Academic Diploma

Computer:

- Knowledge in using Microsoft Windows to include:

- Microsoft Word, Excel, Outlook.

- Able to quickly learn new software packages

- Adobe Scanning technology

- Knowledgeable on internet operations

Education

Technical

Skills

Contact this candidate